The Office Worker solution gives staff using a desktop or laptop computer a entire set of tools to aid them to work smarter and communicate with ease. With Office Worker, they can manage all communications from the display of their PC, get access to visual voicemail and use Instant Messaging (IM) and presence capabilities to rapidly reach co-workers.
The Avaya Teleworker solution makes any home office an extension of your office. Users truly feel like a part of the main office with an identical phone and all the functionality they’d boast in the office, and they turn their travel into industrious time. As it all goes through the IP Office system, you can hire staff from anywhere and bank your savings.
The Mobile Worker solution turns a mobile phone into an extension of the business phone system—including call management features, speed dials and more. No need to give out personal numbers. Have ease of mind knowing that when customers call, they are dialing your office number and staff get all the tools they require to stay in touch.
For any staff with a laptop, the Power User solution takes mobility to the next level. With Power User, they can manage workplace interactions using an IP phone, mobile phone or laptop; conduct video calls; have calls ring simultaneously on all their devices; get instant notification of VIP voice mails and e-mails (viewing them in the same inbox); set up conference calls on the go—with up to 64 participants. It’s the best in communications accessibility, designed to help your team be as productive as possible—anytime, everywhere.
First impressions are important. Ensure it is one of quick, personal and professional service with the Receptionist solution. Streamlined call handling with easy point-and-click call controls. See who’s calling and why. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
Customer Service Agent
The Customer Service Agent solution is for employees fielding calls relating to sales, service, billing, product information, etc. It’s a browser-based client that lets agents receive information on the number of calls on hold, in progress, lost, as well as the number of agents logged in/out, so when time allows, they can spend more time with the current caller, helping to increase revenue and customer satisfaction.
Customer Service Supervisor
To provide the best sales and service, you need to constantly monitor and measure how you are doing. This is how the corporates do it. With the Customer Service Supervisor solution, growing companies can do it too. Customer Service Supervisor gives you the reporting tools required to manage call activity, judge the value of marketing campaigns and see how well agents are handling sales and service calls.
Managing the day to day operations on your Avaya IP Office is a breeze with the Avaya Preferred or Advanced Edition. Using the browser based system management applications you can easily create or make modifications to the majority of your system features and settings including call flows and user settings. You don’t have to be on-site to manage your IP Office system. You can do it securely from anywhere and at any time. Administer all offices from one location, eliminating time and travel costs.