1300 887 495

Fibre 100 – Fibre 200 – Fibre 400 Changing how Business Operates

by john

High speed internet services delivered by Fibre are a game changer!

With the advent of large scale fibre deployments, we are now giving the latest and greatest pipes to the market place to clients of all sizes and it has become remarkably cost effective to do it..... Read more

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How to create an effective IVR Menu for you 1800 Number

by john

Call routing IVR (Interactive Voice Response) menus are a brilliant way to manage your 1800 number incoming calls. This feature helps strengthen the efficiency of your service as it lowers the call wait periods and transfers to wrong people and departments. Read more on how you can build a more effective IVR...

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6 Ways VoIP and SIP can change the way you work

by john

Hosted VoIP or SIP PABX solutions

VoIP or SIP telephone systems are turning up everywhere around Australia. Due to how dominant the internet has become, the advent of the NBN, more people and organisations are having more ways to communicate with one another. A good portion of the changes are relative to now available speeds. Other changes are regarding management, degree of automation and mobility. 

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1300 and 1800 Numbers: What are the Differences?

by john

1300 and 1800 numbers are quickly becoming a tool every business needs. Both numbers are offering great benefits and include lots of features and other operating functions. When it comes to these two numbers, people generally want to know and understand what the differences between the two are. Which number is best to be used for your business? 

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3 ideas for How To Train your Call Centre Staff

by john

Call Centre Agents - 3 Tips on Traaining your Call Centre Staff

Did you know that recruiting and training a new employee costs an average company at least around $5,800 per year? Just imagine the costs on a larger scale for huge corporations! Recruiting and training new employees has become one of the most costly and tedious items found on just about every companies’ financial sheets.

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15 Outbound Call Centre Features

by john

The world of outbound dialing is full of technical magic, algorithms and formulas that make the outbound dialing phone systems a mystery to most, so today we do a little explainer on the elements of out-bound dialers…

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22 Inbound Call Centre Features

by john

Going into the world of an Inbound Contact Centre, you will quickly grasp that the environment looks simple enough on the surface but when you scratch at it, you will find there are a mass of features behind them that make them effective and well-oiled machines.

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Sunshine Coast gets DaaS!

by john

When the Management Team of a commercial Property Management business were put in contact with Com2 Communications, it was because they were in need of some good advice on Desktop as a Service...

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5 Mysteries of the Cloud Revealed

by john

“The cloud: is an intriguing new technology that mysteriously resolves all my business challenges.” While you have probably heard it before, there is probably a little voice in you head asking “really? What is the cloud anyway?” and who could blame you!  A new definition of cloud appears every day! So lets remove the shroud and uncover five mysteries of the cloud for you!

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Skype Connect for Phone Systems

by john

Thinking about putting Skype into your PABX or phone system? We have the answers and we also sell compatible systems to make your itegration of Skype connect even easier for your business.

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