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Handset Review - The Alcatel Lucent 8002 & 8012 SIP Handsets

by john

Alcatel-Lucent 8002 and the Alcatel-Lucent 8012 DeskPhones

Alcatel-Lucent is known for its sleek and approachable handsets, and the Alcatel-Lucent 8002 and 8012 DeskPhones are no exception – each provides a simple, usable interface combined with cost-efficiency and power-efficiency, along with all the features a fledgling business could need.

The Alcatel-Lucent 8002 and the Alcatel-Lucent 8012 DeskPhones offer, first and foremost, a convenient, unambiguous interface. Both feature a black-and-white display that supports up to 20 alphanumeric characters and uses its own multidirectional navigator, along with a number of settings that allow for fine-tuning the administrative and function settings of the handset. Their interfaces also offer an extensive call log, an easy-to-access local directory, and an incoming call LED, as well as a number of audio settings, including full volume control and hands-free and speakerphone modes.

Their telecommunications options aren’t at all lacking either – the Alcatel-Lucent 8002 and the Alcatel-Lucent 8012’s SIP support and dual-tone multi-frequency system  make them simple and reliable, and both models offer multi-line management and three-way conference call options, as well as dial-by-name technology and easy-to-use call hold and transfer functions.

Finally, the Alcatel-Lucent 8002 SIP Handset and the Alcatel-Lucent 8012 DeskPhone offer basic networking capability for your business through, the 8002 through its LAN 10/100/1000 Ethernet connection and the 8012 through its more advanced 10/100/1000 PC-integrated Ethernet switch. Both also have compatibility with Alcatel-Lucent’s communications platforms, and their adaptable design allow them to integrate smoothly into any existing telecommunications network, regardless of its complexity.

Whether your business is just taking off or you’re just looking for a simple, functional phone for your office, the Alcatel-Lucent 8002 and the Alcatel-Lucent 8012 DeskPhone make for a cost-effective purchase that’s flexible enough to fill all your basic telecommunications needs.

Call John, Mark or one of the Team at Com2 Com2 Communications today for a quote on your next investment into Alcatel Lucent hardware and technology solutions. 1800 266 628

Samsung Announces New Galaxy S4

by john

The phone that keeps an eye out for you! Watch this space!

On the 14th of March, Samsung held a press conference announcing their new smartphone, the Galaxy S4. On top of improved specifications all around over the Galaxy S III, the Galaxy S4 sports a number of improved motion control-based features, as well as a business and enterprise-oriented set of revolutionary security measures, the KNOX solution.
 
The release date in Australia is rumored to be April 26th, with Telstra customers able to purchase the handset shortly after. If the current market prices on recent handsets are a guide, it would be likely available from Telstra on one of their cap plans for around $75 per month. Talk to one of our team at Com2 if you are thinking of upgrading and we can keep you posted on the release as we know more. As far as we know, it will be kitted up for Telstra's 4G network!

The Galaxy S4 is slated to be slightly smaller in size than its predecessor with a slightly larger display (with a 1080 x 1920 pixel resolution). It runs on Samsung’s Exynos 5 Octa processor, which uses two separate sets of quad-core processors – one powerful set of four Cortex A-15 cores, and one less powerful set of four Cortex-A7 cores - and switches between the two depending on the processing power required for a task. This was designed to maximize battery life and power efficiency. The Galaxy S4 will also run Android 4.2.2 Jelly Bean by default.
 
New Technology Innovations
Possibly the most notable aspects of the approaching Galaxy S4 are its motion control-based innovations: Smart Pause, Smart Scroll, Air View, and Air Gesture. Smart Pause pauses any media being played on the smartphone if the user looks away, then unpauses when the user’s eyes are back on the phone, and Smart Scroll allows users to tilt the Galaxy S4 to scroll up and down emails or documents.
 
Air View & Air Gesture - Look out!
Air View and Air Gesture both allow the user control over their applications without having to touch the screen – Air Gesture allows the Galaxy S4 to recognize hand motions made over it and perform functions, such as playing music or scrolling through images, appropriately, and Air View allows a user to hover their finger over something they want to examine for more details – seeing one’s schedule on a calendar, or seeing a preview of an email by hovering over it.

The Samsung Galaxy S4 promises to be a worthy successor to GSMA’s Best Smartphone of 2012, the Galaxy S III, and will hit stores worldwide toward the end of this month. If you are as excited about this as Com2 Communications, call on of our business professionals and we can help you find not only the handset you are after, but the pans and service you need! Call 1800 266 628

Smartphones Predicted to Overtake Feature Phones

by john

As of this year, the mobile telecommunications market is looking to burst into a brand new era. While smartphones are by no means a sudden market innovation, 2013 marks the first year in which more smartphones are slated to ship than feature phones, according to telecommunications and mobile market research firm IDC’s Worldwide Quarterly Mobile Phone Tracker. The Tracker writes:

“Smartphone prices have fallen globally, the smartphone strata are wider than ever, and the roll-out of data-centric fourth-generation (4G) wireless networks are three factors that have made these "do-it-all" devices an increasingly attractive option for users. By the end of 2017, IDC forecasts 1.5 billion smartphones will be shipped worldwide, which equates to just over two-thirds of the total mobile phone forecast for the year due to these primary factors.”

The smartphone market is well on its way to that lofty 1.5 billion goal now – this year, 918.6 million smartphones will be shipped worldwide, just over half the total number of phones being shipped worldwide. This is in part because of the growing number of businesses adopting BYOD, or bring your own device, policies, giving employees the freedom to use their mobile phone of choice while still retaining access to important company files. Com2 Communications can assist with managing these developements in your business.

The downward trend in price for smartphones has also opened up opportunities in countries with large populations and budding economies, such as China, Brazil, and India, and with the re-emergence of BlackBerry and Microsoft’s entry into the market, demand is still firm even in the smartphone-saturated United States. Things only look to get more competitive – and smartphones only look to get more popular – over the coming years.
 
In Brisbane John Boshier can be contacted on 0409 489 510 to assist with mobile technology developemnts within your business, and on the Gold Coast, Mark Pertile is available on 0409 180 536

VoIP and Its Business Benefits

by john

assets/ip-office-images/Business Phone System Handsets/Alcatel-Lucent My IC Phone.jpgVoIP, or Voice-Over-Internet Protocol, is now a common place technology in the telecommunications world that converts speech into digital information packets and sends them over the internet – effectively placing a call over the internet. For a number of reasons – flexibility and cost-effectiveness chief among them – VoIP is becoming more and more of a standard integration with phone systems in business, and it certainly has quite a few benefits for any company.

For example, the aforementioned cost-effectiveness. This is probably VoIP’s most striking point; not only do most VoIP telephone systems provide services such as voice mail, call forwarding, and conference calling with little or no additional cost, many charge less for long-distance and international calls than traditional phone providers. Com2 Communications offer Telstra's new range of offerings catering to the VoIP market and some compelling packages to suit businesses of all sizes. We also work with clients who have their own VoIP providers to provide solutions that allow clients peace of mind by combing traditional customer premise equipment (CPE) with

VoIP’s flexibility is the other major point to look at – not only are there more specialized pieces of telecommunications equipment that use VoIP, but computers can use it, too, and even older phones can easily be adapted to use VoIP. It can communicate perfectly fine with older, more traditional phones as well, and is by nature compatible with video calling. VoIP is also considerably less limited by location, thanks to the internet’s extensive reach, and can easily integrate with software to expand its utility as a telecommunications medium.

There are a few things to be aware of when switching over to VoIP – at very least, a business changing phone services will likely have to change its number. More seriously, some VoIP systems are unable to emergency dial 000, and all VoIP systems require a broadband connection and power to function. They’re also susceptible to the same problems that plague any online device – malware or virus attacks, denial of service attacks, or service or identity theft.

Still, that shouldn’t dissuade any business from looking into this wonderful new technology, provided they can prepare to deal with its downsides. There are many elements to a good VoIP solution and it is advised to get an expert to put your solution topgether.
 
To explore your options further or to identify if VoIP is something that would work for you, call Com2 Communications on 1800 266 628 and ask for one of our professional phone system specialists to discuss your VoIP options today.

Phone systems for Law Firms.... Avaya has them covered!

by john

Communications Solutions for Law Firms
 
Law Firms needs in communication abilities were provided by Avaya IP Office to:
assets/ip-office-images/User Productivity/Business Phone System - IP Office - Power User.jpg 
  • Boost paid hours of work
  • Reduce your firms’ expenses
  • Improved client service
Communications that builds business
Building the correct communication systems is what most lawyers pursue today right after they have graduated and passed the board exams. They are aware that clients’ wants their lawyers to be always available and can be easily reached to gain loyalty.
 
Benefits of getting the right communications system to your law firm:
  • Make things easier to do repetitive tasks like recording of calls and phone system administration.
  • By programming method of time-based accounting and billing, you can easily remove mistakes and improve your normal cash flow.
  • Reduce expenses by being able to support people effectively and efficiently from just anywhere.
 
Getting everyone stay connected is just the beginning of what Avaya’s communication system can provide law firms nowadays.
 
With the Avaya IP Office communications system, your law firm around the world will be able to take advantage of its features and capabilities that are precisely created for today’s law firms needs which is presented in one compact solution.
 
Are you ready to make your organization bigger in the fast paced world of legal services? Avaya IP Office has the tools and equipment that you will need to get ahead!
 
IP Office: Communications are made easier
 
Managing Cost with Conference Calls: With Avaya IP Office, lawyers can start up a conference call at all times even if in different locations. IP Office offers an integrated private, safe bridge with an inbuilt ability to host two 64-party conferences that makes it simple and easy to get all parties on the line. It gets rid of the usual charges that you pay to outside conferencing services even if your firm has multiple conference calls happening at the same time. Aside from the audio call, IP Office can also show documents like web pages, photos, etc. on an internal video conference.
 
“Call me anytime”:  With Avaya IP Office, lawyers can give their office’s main number to their clients or to anyone and automatically transfer that call to a mobile phone, home phone, etc. to remove an endless telephone tag and confusion when they are not in their offices or if they are out with another client. Attorneys can monitor important calls as well as check their voice messages, e-mails and faxes at the same time which helps build your firms’ reputation.
 
Time tracking and Expenses distribution:
Work done over the phone plays an important part of all billing in any law firm because it can challenging in doing accounts when cellphones are included. Avaya IP Office doesn’t only make it simple and easy, it can also be programed to collect data and give you the usual reports that you can help you directly with clients. Every call is listed and checked because calls are transferred through the IP Office.
 
Communications for home-based freelancers: Since IP Office is an Internet Protocol-based system; the Avaya Solution can easily setup a home office with just a softphone on a computer which gives all the call handling features and capabilities for freelancers that law firms hire to do certain jobs at home. You will be able to gain from these qualified people for just a small amount of time.
 
Reduce Cost and Expenses:  Charges from calling one place to another are removed if you use IP Office when your business is located at many places. IP Office allows you to manipulate your entire communication infrastructure from one location via a single Windows based user interface if you have practices on different locations. You can also reduce hold times by pooling call handling resources and have much more skilled people to take the calls. Aside from this, you can share your company directory and messaging system in different locations.
 
Documented calls: Avaya knows that recording of calls is very important in law firms that’s why IP Office makes it simple and easy to document conversations when necessary, recover those calls and listening to them through a computer. You can also scan them for significant part of the calls and hand them out via email.
 
Easy and economical administration: You don’t have to bother modifying your communications system when you have to add or relocated phones or if there’s’ a sudden staff changes because of IP Office. Since IP Office can read IP Addresses, you just have to plug in and turn the power on when one of your employees’ leaves or another device needs to be setup from another location including a home office. IP Office allows you to manipulate your entire communication infrastructure from one location via a single Windows based user interface if you have firms on different locations.
 
Law Firms Premier Choice
 
Essential Edition
“Essential connection is just what I want” 
 
Help keep your costs down and get all the essential call handling capabilities— IP Office Essential Edition is the perfect communications starter kit for your new small law firm phone system.
 
What’s Included: All the “must haves” your firm needs (call routing, Caller ID, hold/ conference/transfer, voice mail) plus a great selection of Avaya phones. When you are ready, move up to the
Preferred Edition
 
Preferred Edition
“I want my employees to be more openly accessible and efficient.” 
 
Get the communications capabilities that will give your firm a competitive edge…as well as the built-in capacity you need to keep growing.
 
What’s Included: Ten times more call handling and voice messaging capacity than Essential Edition plus automated service prompts (wait time, promotions, etc.) as well as call recording for keeping tabs on how well clients are being handled on the phone.
 
Advanced Edition
“Provide me the things that I need to serve clients successfully.” 
 
For law firms that take customer service seriously and want to be the best. You get everything in the Preferred Edition plus powerful tools for managing your center. 
 
What’s Included: Automated self-service options—for providing directions, information about your firm, and more.
Automated service alerts that let you know when service thresholds (i.e., wait times, calls on hold) have been exceeded. Advanced call recording options you can use to identify problems and quickly address them.
 
CATERS YOUR CHOICE OF DEVICES 
You can use any devices that you want with IP Office, because it has the capability to work with IP, digital/analog, SIP or wireless technologies
 
 
Employees Efficiency Solution
IP Office User Productivity Solutions— Power to Your People
 
POWER USER 
This is a communication tool that is use to take advantage of your partnerships’ executives, managers or anyone using a laptop of their accessibility and transactions.
 
RECEPTIONIST 
With simple point-and-click call controls that modernize call handling which you can provide your firms’ front desk personnel.
 
MOBILE WORKER 
Wherever your people are, they can always keep in touch.
 
CUSTOMER SERVICE AGENT 
Provide your firms’ call center with the kit to give prompt, precise, special service.
 
OFFICE WORKER 
You can provide a full set of tools to anyone using a computer to assist them in easy communications and intelligent working. 
 
TELEWORKER 
You can make any residence office a remote addition of your firm.
 
CUSTOMER SERVICE SUPERVISOR 
Reports on how service calls are being managed are provided so that you can review your firms’ advertisings, etc.
No matter what your needs, we have you covered.
For Brisbane Avaya Phone Systems for your Law Firm - Contact John on 0409 489 510
For Gold Coast Avaya IP Office for your Law Firm - Contact Mark on 0409 180 536


4G - Why it’s Better

by john

When it comes to mobile phones, one has most likely heard about both the 3G and the 4G network, but probably remains unaware of all the differences. 3G is still widely used by most carriers for voice and data. However, more and more the 4G network is taking over, especially in business as 4G offers more reliable calls. Here are some of the advantages and disadvantages of both the 3G and 4G networks.

3G

Currently, 3G offers faster data, and this network can be used by developers to create maps, which are used regularly by the younger crowd. The 3G network is preferred for many popular games and offers multimedia services that are quite powerful.

While all the points above sound great, there are disadvantages that need to be taken into account when considering 3G as well. One of the issues with the 3G network is that it is expensive and for that reason the clientele using this network is limited.

4G

There are several benefits of using a 4G network. First, 4G is great for advanced mobile services, including streaming movies and videos. 4G has a higher speed than both Wi-Fi and 3G. While Wi-Fi serves its purpose, 4G is far more reliable. The expanded coverage of this network means that connectivity is more or less constant wherever you visit, especially in the cities.

For businesses, this means that there is typically no worry of dropping calls as the connectivity is very reliable. In addition, as a business, user safety is of the utmost importance and 4G is much more secure than Wi-Fi. The privacy and security of data for everyone is enhanced greatly on the 4G network. For those looking for payment options, 4G equipment can be rented from many carriers and there are some great non-contract plans available. Additionally, many companies have introductory offers for their 4G network.

One of the things that you need to be aware of when choosing the 4G network is that it is rather new. This network is not available in all parts of the world just yet and while the connectivity of 4G is of high quality, since it is still in its infancy, there could be some bugs or glitches that need to be worked out.

When all things are considered, it is quite clear that 4G is the future. For those that are considering a new plan or are looking for the best possible network option, 4G is the way to go. The advantages of this network far outweigh the negatives, which make 4G definitely worth considering. It will not be long before 4G is available worldwide and 3G is likely to become a thing of the past. The speed and connectivity of 4G make it the better overall choice.

For more information about 4G, or to get connected, chat with Com2 Communications on 1800 2666 28 today.

Find out more about John Boshier on Google+.

The Benefits of Fleet Management for your Business

by john

Fleet Management has been proven to increase productivity, improve mobility functions and address communication issues within company drivers and operations staff. A central station where each member has access allows for more opportunities for follow-ups and troubleshooting circumstantial and even individual concerns.

Businesses that rely on mobile vehicles should understand that each roving unit is a valuable asset that needs to be maintained efficiently in order to increase its useful life. Fleet Management can be utilised to track each vehicle and map out its routes. This can be instrumental when submitting diagnostics for mechanical analysis. At any time, drivers need to able to report if there is an incident beyond the scope of the natural working day’s itinerary. Access to a central base improves security for company assets and lets management establish control over its operations.

In every plan of action, the capability of the driver to understand instructions draws the line between successful deliveries and the possibility of jeopardising client contracts. Companies need to be able to manage their drivers well and Fleet Management is the first step in having a transparent connection between both parties. An open relationship can contribute to productivity. Managers can show drivers which areas of skill and function they can still improve on and they’ll always have a record of how the data was collected.

On the other hand, drivers will also have an open line of communication with operations managers. They can easily report irregularities, accidents and circumstantial issues such as missing documents and discrepancies between maps and actual roads. Each incident is a chance for the system to be improved, leading to smoother procedural decisions in the future.

As mentioned, productivity will experience an upward trend because of efficient communication setups. With Fleet Management, there will be less need to replace current drivers, thus saving on training costs for new ones. Since confusion regarding directions is easily addressed, there will always be a chance to save on fuel costs and vehicle maintenance.

Fleet Management can be applied to a variety of industries. If you are running a taxi service, the provider can serve as dispatchers and act as the centre for reporting incidents. Delivery services can focus on improving warehouse facilities and leave the communication among vehicles to Fleet Management agents.

Com2 Communications offers 30 years of experience in providing communication solutions for Australian businesses. They can help you set up Fleet Management systems and you don’t have to worry about calling up suppliers. Visit them online for more information.

Find out more about author John Boshier on Google+.

Different headsets for different purposes

by john

When it comes to choosing a headset, there are several types available. Each type of headset serves a different purpose. Some of the different types of headsets include corded, Bluetooth, wireless, mobile, office, computer and gaming headsets. Here, we will explore more about these headsets.

Wireless Headsets

Wireless headsets have come a long way with recent technological developments. These types of headsets are growing in popularity as they do not require any type of wire to connect to a device. The wireless headset works by communication with a base unit through radio signals that use either FM, Wi-Fi, infrared, or Bluetooth technology. There are noise reduction options available for these headsets as well as mute options. There are also amplifiers for wireless headsets that can increase the distance of roaming up to 100 metres and can increase the enhancement of the signal.

Corded Headsets

While a corded headset does not offer as much flexibility, the main benefit of this type of headset is that is often less expensive. These are available in many models to be used with VoIP, and for voice recognition on a PC. These can typically connect to the device through a USB port or something similar. A corded headset can be used with a mobile phone in order to give a person the flexibility of being hands free while on the phone, so they can accomplish other tasks.

When choosing a headset, it is a good idea to consider what it is going to be used for. For someone considering a gaming headset, wireless options such as the Jabra PRO 900 series from Com2 Communications offer a fantastic solution. These headsets are affordable and offer a great entry level device. The sound clarity is quite clear, and they are really easy to begin using. For those working in the office all day who need a professional headset the Jabra 9120 offers freedom of 80 metres as well as up to 12 hours of talk time and the ability to charge on a dock easily and quickly.

There are several great corded headsets available from Com2 Communications as well. These wonderful sets offer clear sound as well as audio that may sound more natural. In addition, the cordless sets are often less expensive. When working in an office it is important that your clients can hear you. The HW251N Monaural noise cancelling wired headphones are a great option for that purpose. These headsets ensure that your clients will be able to hear what you are saying to them clearly, and you can hear them perfectly as well.

No matter what type of headset that is being considered it is important to choose one that is going to be comfortable and work well with your particular needs. Visit Com2 Communications to see what they have on offer today.

Find out more about John Boshier on Google+.

Avaya IP Office - The best phone system for call centres

by john

A successful company, regardless of size, will always have an effective means of communications, which can be provided by the Avaya IP Office phone system. Below are some of the reasons why your company should consider having an Avaya IP Office installed in your office.

Recognition based on reliability

Since the 1980s, Avaya has delivered an effective internal communications means to numerous businesses and. Many call centres worldwide utilise Avaya’s phone system to deliver solutions to their clients and customers. Among the number of companies who uses an Avaya phone system are those listed among the Fortune 500 companies.

Economical and operation cost cutting

The traditional way for companies to cater to their clients and customers is to purchase their local provider services. Any additional lines or equipment to meet any business needs to their provider will create additional monthly expenses and installation costs. Call centres attempting to upgrade and expand their system with their business through their local service providers will find it costly and difficult.

Avaya’s communication solution is able to provide lower costs by combining the data and applications used for calls within an IP infrastructure. Their phone system is also able to reduce hardware and trunk expenses with their end-to-end SIP.

Businesses are also able to utilise their latest energy-efficient desk phones, receive a free call recording option and built-in conference bridge that can accommodate approximately 128 people. It can also combine different services and tools for use with networking, security and management to deliver a comprehensive service without additional costs.

Flexible and adaptable to any scenario

Avaya IP office has a list of significant features that can be utilised for any business needs. They provide different collaboration tools from the basic voice service to a more advanced data communications system. Your business will be able to provide the right applications to connect everyone from office staff, receptionists, remote staff, mobile workers, customer service agents and team leaders.  Avaya IP office can deploy a hybrid communication means through IP, digital, SIP and analog technology depending on the business needs of a company.

Increase productivity and efficiency among the workforce

Avaya IP office is able to provide staff to hold voice or video conference from their desks or outside the office. Customers or clients are able to connect to the appropriate agent almost immediately. Certain desktop applications, automatic voice prompt system and mobile applications are integrated within the IP office line to increase the interaction speed and work process among call centre agents. Upgrading a business with the latest communication hardware and software are simple to integrate for companies to grow without difficulties.

Com 2 Communications is able to provide the latest Avaya IP office phone system for your communications needs. Visit their website for more information.

Find out more about John Boshier on Google+.

Key Features of the iPhone 5

by john

The iPhone 5 recently hit the market, and with it some great new features that everyone was hoping it would bring. The first noticeable difference between the iPhone 5 and the iPhone 4s is the screen size. Apple finally decided that it was time to increase the screen size as this was something that the majority of iPhone users were asking about. There are several other great features of the iPhone 5 as well. Here, we will explore them in more detail.

Maps

One of the new features is maps. This application is extremely detailed and offers graphics that are very clear. The map can be rotated and tilted to show exactly where you are. While there have been a few bugs with this feature, they seem to have been solved, which has made this a great new addition to the iPhone.

Camera

Apple made some wonderful changes to the camera on the iPhone 5. The camera is now 8MP and has HDR capabilities. This helps create pictures that have a much better colour and tone. Perhaps the best thing about the new camera is that it can take panoramic shots. An A6 chip works within the camera application to allow a person to move horizontally across a scene to create a seamless shot. Additionally, it is no longer necessary to download separate apps to rotate, crop, edit or enhance your iPhone photographs as all of this can be done directly from the application on the phone.

Siri

Apple took the time to make improvements to Siri as well. Siri has the capability of understanding quite a few more languages, which is obviously beneficial to those in other countries. In addition, Siri can create texts for the user as all the user has to do is speak and a text will be created. Whatever information that is needed can be provided simply by asking Siri to provide it. To make Siri more compatible, the iPhone 5 has several microphones built in that work together to provide sound that is clearer, which has also improved accuracy.

Other Features

The iPhone 5 has many other wonderful features that have been brought in. Apple did a great job of tweaking the minor things that people loved about the iPhone 4s to make them even better. For music lovers, it is now possible to listen to all of your favourite songs and artists in the iTunes library. Airplay allows a person to play music wherever they are in the world.

One of the other wonderful features of the iPhone 5 is that it allows people to send messages for free to any family members or friends who have any type of Apple device, such as the iPod touch, Mac, iPhone, or iPad. iMessage can be used in order to send locations, contacts, links, photos, and videos.

The iPhone 5 offers a frame that is lighter and more durable as well as a great new screen and wonderful camera. For those thinking of upgrading, the changes are impressive and well worth the cost of the upgrade.

For more information about the iPhone5, visit Com2 Communications online now.

Find out more about John Boshier on Google+.

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