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Business Process Automation
assets/img/Business Automation Software.pngWhy do everything manually when you can use business process automation to save you and your staff’s time, allowing them to concentrate on the tasks that matter most! With effective business process automation you can dramatically lift your productivity by automating routine tasks to deliver a fast return on investment

Customer Interaction Automation

  • Reduce your call centre load. Interactive Voice Response (IVR) has the potential to handle up to 30% of your routine incoming calls automatically.
  • Make information more accessible for your customers. IVR lets customers get what they need quickly, such as their account balance.
  • Automate your outbound calls with autodial and messaging – deliver reminders and notifications  to customers without tying up your call centre staff.

Workflow Management

  • Accurately forecast and schedule with workforce management integration, freeing up the time it takes to do this manually.
  • Use call recording to verify verbal transactions and resolve disputes.
  • Send incoming calls to the best person for the job, increasing efficiency by using enhanced routing to deliver calls to the right employee.

Agent Transaction Optimization

  • Use screenpops from your CRM to personalise service and display essential information to call centre agents as they answer a call.
  • Your call centre agents spend less time looking for information as it is available to them when they answer a call, speeding up call times and lowering wait times.
  • Use click to dial from your CRM to speed up outbound calls.
  • Customer screenpop speeds up wrap up times, as well as improving the accuracy of your CRM records as your call centre agents can enter details during a call.

The above touches the surface of what can be achieved for your business using business process automation.  To find out more about how we can tailor business process automation to your business, please contact us on 1300 887 495 and speak to one of our experts.

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For all your Phone system needs, Com2 Communications supplies and installs the Avaya, Panasonic & Alcatel Lucent Range of Phone Systems For leading Headset brands, Com2 Communications carries Jabra, Plantronics and Sennheiser  Headsets in both corded and cordless For all of your business and corporate Telstra internet solutions such as business broadband, SHDSL, BDSL, Ethernet, IPMAN, Managed data networks, wireless ports and more, Com2 Communications has a solution to fit your needs For wireless internet solutions and the fasted wireless data network in Australia, Com2 brings you the Telstra 4G network, supplying hardware and connections Apple iPads and iPhones from Telstra? Com2 has you covered, call us today on 1800 266 628 Looking for a Quote on a Phone System? Looking for the best deal on a new business mobile? Want to buy a wireless headset  for the best price? Use our contact and quote form to have a pricing expert call you!
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