1300 887 495

call reports and data on a computer screen

 

 

CALL ACCOUNTING & CALL REPORTING

 
 

REAL-TIME

 

AGENT LEVEL REPORTS

 

COST ALLOCATION

 

SET ALARMS

 

REPORTS BY EMAIL

 

GREAT FOR CALL CENTRES

 
 

Call Accounting and Call Reporting is essential tool for businesses who require any intelligence of their inbound or outbound call traffic.  Call Accounting and Call Reporting is rather inexpensive, but can save your business thousands, allowing you to: 

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  • Analyse your call traffic, allowing you to measure performance and determine future required service levels

  • View and measure in detail the activity of your staff and call traffic

  • Assign costs to each and every call for billing purposes (great for situations such as a serviced office!)

  • Schedule automatic reports to be delivered to your email address so that you have the information you want, when you want it

  • Report on agent activity to measure and improve your staff efficiency, productivity and customer service

  • Measure and manage KPI’s, leading to improved business efficiency and service

  • See real time indicators and alerts of telephone traffic and business metrics, such as queue wait times etc

 

Talk to us today on 1300 887 495 about how effective call accounting and call reporting can take your business to the next level.

 

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Need Help? call us on 1300 887 495

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