Are you concerned with quality control and effective agent training in your call centre environment? Do you want to effectively handle customer disputes? If so, have you considered an effective call recording solution?
Whether you are a large call centre or a small business on a small phone system, call recording is an affordable way to increase your quality control and resolve customer disputes.
Our call recording solutions:
- Are flexible and easy to implement
- Meet legislation requirements and are tamper proof and encrypted for compliance and security
- Will improve your staff capability as they are a great performance review tool
- Accurately record the facts, improving your service delivery and simplify your customer dispute resolution
- Are easy to access via customised data bases or can be integrated for access into your own CRM interface
Call us today on 1300 887 495 to discuss a call recording solution for your business phone system or call centre