7 Ways Microsoft Teams Direct Routing Elevates Your Business Operations

Now that a significant part of the Australian workforce works remotely, Microsoft Teams has emerged as a key tool for seamless collaboration and operations. But did you know that with direct routing, you can supercharge your company’s Teams experience even further? Today, we’re unpacking how Microsoft Teams direct routing can provide an unparalleled boost to your day-to-day business operations.

Understanding Microsoft Teams Direct Routing

So, what is direct routing for Microsoft Teams? Imagine bypassing traditional phone systems and connecting your phone calls directly to the Microsoft Teams environment. That’s the power of Direct Routing. It essentially transforms the Teams application into your full-fledged business phone system. Whether your staff uses a desktop, laptop, tablet or mobile phone, as long as Microsoft Teams runs on that device, it becomes an integral part of your team’s telecommunication network.

And with direct routing, you can enjoy more PBX features with Microsoft Teams. These span from call forwarding & twinning, group call pickup, and hot & cold transfer to custom on-hold music, distinctive ring and presence-based call routing. 

How Microsoft Teams Direct Routing Boosts Operations

When you add calling capabilities to your company’s Microsoft Teams environment, here are the direct benefits you can enjoy:

1. Increased Productivity

• Unified Communications: Instead of juggling between multiple apps or devices, Microsoft Teams Direct Routing consolidates all into one platform. For instance, sales representatives can now directly call leads from Teams after discussing strategies without the need to switch applications or devices.
• Efficient Collaboration: Say a team is working on a project spread across different geographies. The integrated call feature ensures no lag in communication, turning group chats into strategy calls with a single click.

2. Improved Mobility

• Anytime, Anywhere: The modern workforce is dynamic. Teams Direct Routing ensures that an employee travelling for a conference in Sydney can instantly connect with their head office in Brisbane without missing a beat.
• Device Flexibility: Whether you’re catching up through a tablet while on a lunch break or quickly addressing a client enquiry on a mobile phone during a commute, direct routing with Microsoft Teams ensures consistent connectivity.

3. Better Customer Experience

• Streamlined Interactions: With integrated communication, customer support representatives can swiftly address issues, turning potential negative reviews into testimonies of excellent service.
• Prompt Responses: A customer query can be swiftly discussed among teams and addressed, ensuring the client feels valued and heard.

4. Higher Reliability

• Infrastructure Strength: Leveraging Microsoft’s cloud expertise, Teams Direct Routing promises minimal downtimes. Imagine hosting a webinar for a product launch and ensuring a smooth experience for thousands of attendees globally.
• Backup Options: If an ISP faces issues, the cloud-backed nature of Microsoft Teams ensures that call centre operations or conference calls shift seamlessly to backup networks, guaranteeing business continuity.

5. Tailored Services

• Customisation: A startup might need only basic call features, while a multinational corporation might require advanced integrations. Microsoft Teams Direct Routing providers like Com2 Communications can adapt to these varied needs, offering a customised telecommunication solution.

6.Cost Savings

• More Affordable Call Rates: Teams direct routing allows you to take advantage of lower public switched telephone network (PSTN) call rates.
• Consolidated Billing: Instead of managing bills from multiple vendors, businesses have the convenience of a single, unified invoice, often leading to reduced overheads.
• Cloud Benefits: Leveraging cloud solutions often means lesser hardware investments and reduced maintenance costs. So, a business phone system in Australia, integrated with Teams Direct Routing, could save enterprises significant capital.

7. Expert Support

• 24/7 Assistance: Renowned Microsoft Teams Direct Routing providers ensure round-the-clock support. So, if a retail chain faces issues during a Black Friday sale, immediate assistance ensures they’re back on track in no time.
• Regular Updates and Training: With the tech landscape evolving, providers often roll out updates. Comprehensive training ensures businesses always get the most out of their Microsoft Teams direct routing experience.

Let Us Help You with Microsoft Teams Direct Routing

The future of business communication beckons, and it’s integrated, efficient and tailored. At Com2 Communications, we understand these nuances. Our expertise in Microsoft Teams Direct Routing promises a swift and seamless transformation.

Why wait? Dive into the future of telecommunications with us. Let’s explore this journey with transparent pricing and a commitment-free conversation. Call us and experience the Com2 difference—where clarity meets cutting-edge technology.