Grandstream CloudUCM

Say goodbye to inefficient business communication with Grandstream CloudUCM.

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It’s time to embrace the power of a cloud-based PBX solution designed to transform how your team connects, collaborates, and succeeds. Calling, meeting, and messaging will be all in one place—no matter where you and your teammates are.

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Seamless Integration, Limitless Potential

Grandstream CloudUCM works beyond being a reliable communication system. It is a comprehensive solution that integrates voice, video, and collaboration tools into one unified platform. With CloudUCM, you can enjoy the flexibility of a cloud service with the robust features of an on-premise system—all managed through the intuitive Grandstream Device Management System (GDMS). 

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Ideal for mass deployment and remote access, the Grandstream CloudUCM meets the current and changing needs of the digital workforce. From advanced call handling to seamless video conferencing, this cloud PBX solution provides the tools to keep your team connected and productive all day. The platform also allows for smooth integration, enabling you to customise your communication setup to fit your unique business requirements and maximise your team’s potential. Simply put, CloudUCM is ready to back your business up whenever you need it, wherever you are.

Centralised Management, Anytime, Anywhere

Manage your entire communication network from a single platform with GDMS. 

CloudUCM comes with GDMS, a cloud-based management system that allows you to oversee switches, routers, Wi-Fi access points, paging devices, IP endpoints, and now your cloud-based PBX from one centralised location.

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It is an easy-to-use, enterprise-level platform that lets you manage your CloudUCM before, during and after the deployment. It makes everything easy for businesses of all sizes. Experience the convenience of managing your business communication with just a few clicks.

Scalable and Designed for Every Business

Whether you’re a small startup or a medium-sized enterprise in retail, hospitality, or any other industry, Grandstream CloudUCM is the ideal cloud PBX solution. Its highly customisable nature means collaborators and integrations can shape the platform’s capabilities to fit any organisational deployment, ensuring your communication system grows with your business.

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You can also personalise your CloudUCM with company logos, custom domain names, contacts and other brand elements. 

How Grandstream CloudUCM Empowers Remote Workforce

Grandstream CloudUCM offers several benefits for remote workers, enhancing their ability to communicate and collaborate effectively from any location. Here are the key advantages:

Unified Communications

GrandstreamCloudUCM integrates various communication forms, such as voice, video calling, messaging, and conferencing, into a single platform. This integration helps remote workers easily switch between different modes of communication, depending on their needs, without the hassle of using multiple platforms.

Flexibility and Mobility

The system supports the Grandstream Wave app, which allows remote workers to access the company’s communication system from their smartphones, tablets, or any internet-connected device. Whether they’re travelling or working from home, employees can stay connected and productive regardless of their location.

Enhanced Collaboration

With reliable and robust features like video conferencing and web meetings, remote workers can participate in team meetings and collaborate on projects as if they were in the office. If you’re looking to foster a collaborative work environment in the age of hybrid work setups, the Grandstream CloudUCM can easily support you.

Unmatched Reliability

Grandstream CloudUCM runs on Amazon Web Services (AWS), providing high reliability and uptime. This makes CloudUCM ideal for businesses with workers in multiple regions. All your employees can depend on the communication system to be available when needed.

Enterprise-Level Security

With TLS / SRTP / DTLS-SRTP encryption technology and immunity to environmental outages, CloudUCM will keep your data safe. It also features VoIP communications protection with a built-in SBC. All these security features are crucial for remote workers who rely on safe and secure connections for handling sensitive business communications.

Easy Management and Configuration

The integration with Grandstream Device Management System (GDMS) allows your team to configure, manage, and troubleshoot the cloud PBX remotely. Your remote workers have consistent access to support and system updates without requiring onsite IT presence.

Cost-Effectiveness

With a cloud-based system, you can reduce costs associated with traditional phone systems, such as maintenance and upgrades. Additionally, the ability to make calls over the Internet can significantly reduce telecommunication costs, especially for international calls. All these cost savings can be directed to other equally business matters, including rewarding your remote workforce or giving them more support.

CloudUCM Features

Grandstream CloudUCM offers comprehensive communication and collaboration features designed to transform how your team works, connects and succeeds.

Core PBX Features

Synced Call History Across Devices

1-Click Call Flip Between Endpoints

Callback

Call Forwarding

Call Routing

Caller ID

Emergency Calls

Speed Dial

Auto Call Recording

Music On Hold

Custom IVR

Voicemail

Call Queue

VoIP Trunks

UC & Collaboration

Remote Calls, Meetings, Chats, and Collaboration

Wave Mobile App (for Android and iOS)

Audio and Video Meetings

Convert 2-Party Call to Conference Call

Voicemail & Voice Messaging

Instant Messaging

Wave Desktop Client (for Windows and macOS)

Wave Web Client (Chrome/Firefox/Edge/Safari)

Enterprise & Personal Contacts

Customer Service Platform Support

Live Chat

WhatsApp Business Integration

Telegram Integration

Third-Party CRM Integrations

 

Audio and Video Meetings

Join Meetings Through Wave and SIP Phones, Trunks, & IP Cameras

Allow External Contacts to Join The Meeting Via Browser

Virtual Background

Screen and Application Sharing and Annotation

Displays Profile Images of Meeting Attendees

Voice Detection

Audio and Video Recording

Safe Driving Mode for Mobile Users

Polls and Surveys in Chat

Push-to-Talk

Instant Messaging

Synced Chat Messages Across Devices

Office365 and Google Drive File Sharing

Voice Messaging

Emoji Messages

Message Replying

Message Forwarding

Typing Status & Read Receipts

Search Chat History

Group Chats

Pin Specific Conversations & Messages

Initiate Meetings from Group Chats

Grammar and Spell Check

Offline Message Notifications

End-to-End Encrypted Chat

Administration

CDR (Call Detail Records)

Event Alerts and SMS Notifications

Event Logs

PBX Dashboard

System Resource Monitoring

Built-in SBC

Firewall

Fail2ban

IP Blacklist

User Portal

Gateway Provisioning

Endpoint Provisioning

Call Quality Statistics Analysis/Reports

Trunk Groups

Voice Prompt Customisation

Multi-Factor Authentication (MFA)

System Backup & Restore

Integration & Expansion

Call Control with Microsoft Teams-certified Headsets

App Store for Officially Supported Integrations

IP Camera Integration via SIP/RTSP

PMS Integration (Property Management System)

HTTP API Integration

Integration with GDS Series Door Access Solutions

Microsoft Teams Integration via TeamMate

GXW Series Gateway Integration

Click2Dial Chrome Extension

CTI Mode for GRP, GXV, and GXP Series IP Phones

Rich API and SDK

Wave Plugin SDK for Third-Party Integrations

Robust HTTPS API for CloudUCM System Management

SDK for Wave (Android and iOS)

HTML5 (H5) Embedded Wave

WebRTC Trunks (1-Click Calling via Generated Links

Download the CloudUCM Manual and get a complete list of features and other details.

CloudUCM Plans

Calling, Meetings, Messaging, and more – all in one place

Startup

$ 159 / Year

Request a Call
  • Up to 10 Extensions
  • Up to 4 Concurrent Audio/Video Calls
  • 1GB Cloud Storage
  • Includes Wave App
  • Built-in SBC
  • Comprehensive UC Features (listed below)
  • Customer Service Platform Support

SOHO

$ 299 / Year

Request a Call
  • Up to 20 Extensions
  • Up to 8 Concurrent Audio/Video Calls
  • 1GB Cloud Storage
  • Includes Wave App
  • Built-in SBC
  • Comprehensive UC Features (listed below)
  • Customer Service Platform Support
  • Recording
  • Full API Integration & Third-Party Add-Ons
  • Custom Third-Level Domain Name

Plus

$ 649 / Year

Request a Call
  • Up to 50 Extensions
  • Up to 16 Concurrent Audio/Video Calls
  • 2GB Cloud Storage
  • Includes Wave App
  • Built-in SBC
  • Comprehensive UC Features (listed below)
  • Customer Service Platform Support
  • Recording
  • Full API Integration & Third-Party Add-Ons
  • Custom Third-Level Domain Name

Pro

$ 1299 / Year

Request a Call
  • Up to 100 Extensions
  • Up to 32 Concurrent Audio/Video Calls
  • 4GB Cloud Storage
  • Includes Wave App
  • Built-in SBC
  • Comprehensive UC Features (listed below)
  • Customer Service Platform Support
  • Recording
  • Full API Integration & Third-Party Add-Ons
  • Custom Logo & Top-Level Domain Name (FQDN)
  • Communication and Collaboration SDK

Business

$ 2099 / Year

Request a Call
  • Up to 200 Extensions
  • Up to 64 Concurrent Audio/Video Calls
  • 10GB Cloud Storage
  • Includes Wave App
  • Built-in SBC
  • Comprehensive UC Features (listed below)
  • Customer Service Platform Support
  • Recording
  • Full API Integration & Third-Party Add-Ons
  • Custom Logo & Top-Level Domain Name (FQDN)
  • Communication and Collaboration SDK

Download the CloudUCM Manual and get a complete list of features and other details.

Plans Comparison

Cloud Special Features
Startup
SOHO
Plus
Pro
Business
Built-in SBC Runs on an SBC-protected private network, providing security against external hostile attacks
Centralized Management of Deployments via GDMS
Cloud Storage for Data, such as CDR, Backups, Recordings and more
Custom Third-Level Domain Name Custom third-level domain name (*.[a-z].myucm.cloud) for accessing CloudUCM management portal and Wave Web portal
Custom Top-Level Domain (FQDN) Custom top-level domain (FQDN) & HTTPS certification for accessing CloudUCM management portal and Wave Web portal
Custom Logo on Web UI, Wave, Reports & Email Alerts
Call Quality Statistics Analysis/Reports
UCM Alerts via GDMS & SMS SMS alerts are supported only in North America
Core PBX Features
Startup
SOHO
Plus
Pro
Business
Basic Core Features Callback, Call Forwarding, Call Parking, Call Pickup, Call Routing, Call Waiting, Caller ID, Dial by Name Directory, DID (Direct Inward Dialing), DND (Do Not Disturb), Follow Me, Time Conditions, Attended Transfer, Blind Transfer, BLF Support, Emergency Calls, Speed Dial, SCA, Ring Groups, Pickup Groups, DISA, Event List, Fax/T.38, Announcement, Music On Hold
Recording
Custom IVR
Voice mail
Easy Call Flip 1-Click Call Flip Between Endpoints
Operator Panel
Call Queue
IP Camera and GDS Integration via RTSP
Trunk VOIP Trunks, WebRTC Trunks
UC & Collaboration
Startup
SOHO
Plus
Pro
Business
Remote Work
Includes Wave App Wave App for Voice/Video Calling, Meetings, Screen Sharing, Instant Messaging, & PC/ Mobile Cross-Platform Collaboration
Meeting Assistant Meeting Reminders
Schedule Recurring Meetings
Instant Meetings and Public Meeting Rooms
Post-meeting Reports
N-way conference conversion from multiple call lines
Audio and Video Meetings Virtual Backgrounds
Screen Sharing
Collaborative Whiteboard
In-Meeting Chat Room
Voice Detection
Audio and Video Recording
Displays Profile Image of Meeting Attendees
Schedule Onsite Meetings
Polls and Surveys in Chat
Works with Various Clients Wave Mobile App (for Android and iOS)
Wave Desktop Client (for Windows and macOS)
Wave Web Client (Chrome/Firefox/Edge/Safari)
SIP Phone/Endpoint
Gateway
IPCamera
GDS
Voice mail and voice messages
Personalization & Enterprises Enterprise
ContactsCustom Profile Pictures & Statuses
Personal Contacts
Instant Messaging
Startup
SOHO
Plus
Pro
Business
Synced Chat Messages Across Devices
Feature-rich Instant Messaging Emoji Messages
Upload Files, Images and Videos
Message Replying
Message Forwarding
Mention Someone in a Message
Edit and Delete Sent Messages
Mute and Unmute Chats
Pin Specific Conversations & Messages
Voice Messaging
Offline Message Notifications
File Shares and Storages
Typing Status & Read Receipts
Search Chat History
Group Chats & Meetings Initiate Meetings from Group Chats
See Group Chat Messages in Meetings
Grammar and Spell Check
End-to-End Encrypted Chat
Customer Service Platform Support
Startup
SOHO
Plus
Pro
Business
Customer Service Platform Support Live Chat
WebRTC Trunks (1-Click Calling via Generated Links)
WhatsApp Business Integration
Telegram Integration
Operator Panel (Switchboard)
Third-Party CRM Integrations
PBX Administration
Startup
SOHO
Plus
Pro
Business
Management & Monitoring Multi-Factor Authentication(MFA)
CDR (Call Detail Records)
Event Alerts and SMS Notifications
Event Logs
Import and Export Extensions
Feature Code
LDAP
Feedback System
PBX Dashboard
System Resource Monitoring
IVR
User/Wave Permissions Management
Web-based Management Portal
User Portal
Trunk Cluster
Voice Prompt Customization
Network Security Firewall
Fail2ban
IP Blacklist
Diagnosistics Syslog
Provisioning Gateway Provisioning
Endpoint Provisioning
Manage Wave Feature Access Permissions for Extensions Deploy & Configure Wave Desktop
Installations En Masse
Pre-install Wave Add-ons for Extensions
Manage Wave Feature Access Permissions for Extensions
System Backup & Restore
Remote High-Availability between UCM6300 Series and CloudUCM (Coming Soon)
-
-
-
-
-
Rich API and Integrations
Startup
SOHO
Plus
Pro
Business
Call Control with Microsoft Teams certified Headsets
Robust HTTPS API for CloudUCM System Management
IP Camera Integration via SIP/RTSP
PMS Integrations Various Property Management System Integrations
Integration with GDS Series Door Access Solutions
GXW Series Gateway Integration
HT integration
Microsoft Teams Integration via TeamMate
Click2Dial Chrome Extension
CTI Mode for GRP, GXV, and GXP Series IP Phones
App Store for Officially Supported Integrations
CRM Integration Supported: ACT!, Bitrix24, Freshdesk, HubSpot, SalesForce, Sugar, Vtiger, Zendesk, Zoho, Dynamics 365 and more
Full API Integration & Third-Party Add-Ons Available Add-ons:
Google Drive;
Office 365;
WhatsApp;
Telegram;I
PVideoTalk;
Wave for Microsoft Outlook;
Wave for Microsoft Teams;
Wave for Google Chrome
Communication and Collaboration SDK Make calls and join meetings within your own applications:
SDK for Wave (Android and iOS)
HTML5 (H5) Embedded Wave
Javascript SDK (Coming Soon)

Contact Us Today


Are you ready to experience Grandstream CloudUCM’s unmatched reliability and efficiency? Contact our team today. At Com2 Communications, our experts will help you reap the incredible benefits of Grandstream CloudUCM in Australia.

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