FINANCE SECTOR PHONE SYSTEMS
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Reliable Phone System Solutions for Banks
Banks need to maintain the highest levels of security and reliability in their business communication systems. Avaya phone system offers advanced security features, including encryption, to safeguard sensitive financial information transmitted via voice. Compliance is also critical, and Avaya’s call recording capabilities ensure adherence to regulatory requirements and provide valuable audit trails. Avaya’s unified communications solutions enhance internal collaboration and streamline customer interactions through integrated voice, video, and messaging. If your bank needs to manage high volumes of customer queries, Avaya’s contact centre solutions offer intelligent call routing and efficient agent management for the best customer experience.
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Innovative Communication for Fintech Companies
Fintech companies, known for their agility and technological innovation, require secure and adaptable communication systems. Yealink IP phones provide secure communication protocols and high-quality audio for clear client interactions. Their compatibility with various unified communication platforms fosters seamless integration and collaboration, supporting the fast-paced nature of fintech environments. Grandstream IP phones deliver secure calling features and the flexibility to choose models that best suit different team needs, providing a cost-effective yet reliable communication infrastructure. If you’re looking for a phone system with internal security and controlled access, Fanvil’s intercom systems can offer secure communication channels for sensitive areas within fintech offices. We have more robust phone systems for financial services in Australia. Contact us—don’t hesitate to tell us your requirements.
Why Choose Com2 For Finance and Bank Phone Systems?
Capture Every Call
High call volumes are a given and a must! Phone systems for financial services in Australia need to capture every incoming call and deliver it to the right team member!
Reduce Costs
Whilst you help people with their money, let Com2 give you advice on how to save money on your telecommunications costs!
Legal Compliance
Recording calls, requests and voice contracts is an important part of business processes in the finance industry. Com2 has solutions!
Industry Experts
We have helped some major players in the finance space, and your company should be next! Talk to one of our experts today!
AUSvance | Case Study
Issues & Needs
- AUSvance, in a significant growth phase, found their existing phone system was reaching capacity and experiencing operational issues.
- Utilising SIP from a carrier, they needed professional advice to evolve their setup into a comprehensive business communication system suited for the financial sector.
- They specifically sought more advanced phone systems for financial services, requiring a solid reporting platform for their call centre of 35 staff and managers.
- Call recording was a non-negotiable feature for their new phone system, essential for compliance on financial transactions and voice contracts.
- An IP deployment was preferred for their new phone systems to leverage their existing data network and reduce costs, ensuring they had phone systems for financial services Australia could depend on for efficiency.
- Cordless headsets were crucial to provide call centre agents with mobility as they worked.
- The initial requirement was 35 handsets, with the chosen business communication system needing to be scalable for planned future growth.
What We Delivered
- An Avaya IP Office with 35 handsets, 4 x Avaya 1616 handsets & 31 x Avaya 1608 handsets.
- Dedicated SIP trunking and programming for maximum efficiency in their services.
- XIMA Cradle to Grave and call recording library with standard reports.
- Integrated the solution into their current data infrastructure and network.
- Jabra PRO 920 headsets for all tele staff.
- Implemented Yealink voicemail-to-email features to ensure prompt response times and efficient message handling, even when staff are away from their desks.
Secure Your Financial Communications with Experts!
Com2 understands the exacting communication demands of Australia’s financial sector, including pioneering tech companies, local credit unions, and major national banks. Our specialists will assist you in choosing and deploying the optimal phone systems for any financial service, focusing on stringent security requirements, regulatory compliance, integration with financial platforms, and overall operational efficiency.
Ready to fortify your financial institutions with a more reliable business communication system? Connect with the financial industry communication experts at Com2 today!
CUSTOMERS WHO TRUST COM2
What Our Customers Think
“Com2 made the entire setup process so easy. They saved us money and ensured everything was tailored to our needs. Their team was professional, and the phone system was fast and reliable. Com2 made everything seamless. Couldn’t be happier!”