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Everything You Need to Know About 1300 Numbers

Calls to a business 1300 number are the cost of a standard local call Australia-wide for your customers.

A 1300 number is an inbound number that consists of the “1300” part followed by six more numbers. Callers can contact you for a fixed local call rate (between 25c and 40c, depending on their telecommunications supplier) from any fixed or mobile line in Australia. It acts as a primary advertised number for your business, and your business pays the costs for the minutes the customer is on call on a per-second/minute basis.

1300 numbers can be “landed” on any physical voice connection, including mobile, landlines such as PSTN and ISDN2 or ISDN10/20/30, international phone numbers, SIP trunks and so on. If you are unsure what service you have and want to start using 1300 numbers for your business, call Com2 today, and we can assist you to work it all out!

Advertise, then manage your incoming 1300 calls with our Inbound Manager.

1300 numbers are advertised in the business marketplace. They are your branded number or single point of advertised presence. They exist in a Hosted Inbound Cloud as a virtual service. Your business 1300 number is then pointed at either a single “landing number” (your primary office number) or can be pointed to a choice of number manager and call routing options.

Com2’s Inbound Management Platform allows you to use features like IVRs, post-code detection, post-code entry, state-based routing and more to deliver calls to multiple destinations based on the rules we help you configure. Business 1300 numbers are INBOUND only, so they can’t be used to make an outgoing call.

1300 numbers offer several advantages for businesses, including:

  • Professional Image

A 1300 number helps create a professional image for your business, making it appear more established and trustworthy. Moreover, one 1300 number for your business can be used across multiple devices, and you can maintain the same 1300 number throughout the life of your business.

  • Easy to Remember

1300 phone numbers in Australia are easy to remember, making it simpler for customers to contact. You can even choose a more memorable combination of numbers for high-value branding, such as 1300 95 55 33, which can enhance the customer experience and drive up marketing ROI. You can also explore getting brand phone words like 1300 PIZZAHUT. 

  • Cost-Effective

Calls to a 1300 number are shared between the caller and your business, with charges to your business depending on the type of call. Your customers don’t need to worry about hefty phone bills since whenever they call your 1300 phone number, they will only be charged the cost of a local call. It doesn’t matter wherever they are in Australia. 

  • Flexibility

1300 business numbers can be redirected to existing phone lines. You can direct calls via custom prompts, depending on your availability, location, time, and day. So, if you’re looking for operational flexibility, getting a 1300 number for your business is the perfect communications solution. 

  • Scalability

As your local business grows, 1300 numbers can easily adapt to changing needs without the hassle of traditional phone systems. That’s especially true when you engage with a communications solutions provider like us that can set up 1300 numbers with customisable features and add-ons.

1300 numbers are an incredible alternative to traditional landlines due to their call features customisable to your business needs. They are virtual with top-notch functionality and advanced call features. They can be directed to multiple answer points, allowing your team to be more flexible when it comes to call management.

Unlike landlines tied to a specific location or state, 1300 numbers are portable within Australia. This means you can keep the same business phone number if you relocate. That also makes 1300 numbers adaptable for companies operating from different locations, such as those with remote work setups or multiple regional offices.

You can manage your 1300 number conveniently through our Inbound Number Manager Platform. Additionally, you gain access to comprehensive inbound call reports that deliver valuable insights for improving call-related business operations. This information can help you identify peak call times, call duration, and other metrics that can help you optimise your call management strategy to serve your customers better.

Boost Your Business Credibility with 1300 Numbers

There’s no better way to enhance your credibility and professionalism than by getting a 1300 phone number for your business. These 1300 numbers are not just easy to remember, but they also provide a consistent, national presence for your business. With a 1300 number, you can create a strong brand identity and make it easier for customers to contact you, ultimately fostering trust and confidence in your business.
Ready to take charge and elevate your business to the next level? Get a 1300 number through Com2 Communications now and witness the difference it makes!

More Than Just a Business Phone Number

1300 number call distribution & routing

What call routing and call distribution options can I get?
At Com2 Communications, we offer a huge number of call distribution methods available to your business that come as STANDARD! Don’t pay the big telco fees for what is really a simple option! Com2’s Inbound Call Distribution solutions include:

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  • IVRs 
  • Area-Based Call Routing
  • Date, Day and Time-Controlled Routing 
  • Line Hunt Groups 
  • DR (Disaster Recovery) Routing 
  • Out-of-Hours Routing 
  • VIP CALLER ID Routing 
  • Ratio-Based Call Routing 
  • Multi-Destination Routing
  • and more!

As you can see! Com2 has a large number of Call Routing Features to help get the most out of your solution. Don’t hesitate to reach out to learn more about these features.

1300 smartnumbers & phone words

What are phone words and smartnumbers?

SMARTNUMBERS or PHONE WORDS are business 1300 numbers that are followed by an easy-to-remember set of digits that spell a word or a set of memorable numbers. Think 132132 or 1300130013 or 1300 SERVICE or even 1300 PHONEME.

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All of these numbers are EASY TO REMEMBER from a marketing sense. Because of this, they have become an asset to businesses and come at a premium.

There are SMARTNUMBER Auctions run by the government via a website called www.thenumberingsystem.com.au, and we can help you find, secure and set up a smart number of your choice. If you have purchased phone words that are a 1300 number, we can connect it for you! Com2 are SMARTNUMBER & PHONEWORD specialists.

A Quick Comparison: 1300 Numbers vs 1800 Numbers

In Australia, there are two types of inbound numbers for businesses: 1300 and 1800 numbers. The key difference is how the call costs are divided between the caller and the business. Here’s what you need to know:

1300 Numbers

1800 Numbers

To sum it up, both 1800 and 1300 numbers serve as inbound numbers for businesses in Australia, but the key difference lies in how the call costs are distributed between the caller and the business. As a result, each type is suitable for different business needs and marketing & customer service strategies.

How to Set Up a 1300 Phone Number in Australia

To set up a 1300 phone number for your business, follow these steps:

Number One 1
Evaluate Your Business Needs
Before you get a 1300 number—whether it’s a standard inbound number or phone words—spend ample time to assess your business’s unique requirements. Pay attention to your call volume, required call management solutions, budget constraints, integration needs with existing systems, and tech support needs. That way, you can decide better in terms of 1300 number options, features and choice of solutions provider.
Number 2 1
Choose Your Number
Browse the available 1300 numbers and smartnumbers on the Smartnumbers website. Remember that you can pick a number based on its memorability or pattern. If you don’t have time to scour hundreds of available numbers, let us carry out the crucial 1300 numbers to search for you.
Number 3 1
Select a Plan
After picking your 1300 number in Australia, choose from a range of low monthly plans that suit your business needs. Consider factors such as call rates, features, and cost-effectiveness.
Number Four
Purchase the Number
Once you’ve found a number you like, it’s time to purchase your very own 1300 phone number. You can do everything online or, better yet, let our business communications experts assist you.
Number 5
Activate the Number
After purchasing the 1300 number, activate it with a service provider. This is where we can step in. If you have bought a 1300 number on your own and need to host it somewhere, our team can port and connect it to our Inbound Number Manager Platform and have your official business 1300 number available in under 24 hours.
Test the 1300 Number
Before promoting your 1300 number to customers, test it to ensure it’s working properly. Make a few test calls to ensure everything is working as it should.

When you purchase a 1300 number, you own the rights of use to that number. This means you can use the number for your business and have control over how it is used and who can access it. You can configure the features of your 1300 number, such as call forwarding, call recording & voicemail, to meet the specific needs of your business.

FAQs on Inbound 1300 Numbers

Call us on 1300 887 495 or CLICK HERE for a 1300 number connection inquiry. Our team is not only helpful and friendly but also is comprised of industry experts. We design the 1300 inbound number solution to suit your business needs. We are different from the big telcos because we care about delivering a great experience and even better solutions!

YES! If you have a connected 1300 number or bought a SMARTNUMBER and need to host your 1300 number somewhere—you have come to the right place! Com2 can port and connect your 1300 number in our Inbound Number Manager Platform and have you in business in under 24 hours. Our inbound number specialists are more than happy to assist you in getting connected today! Call 1300 887 495.

At Com2, it is all about giving you the MAXIMUM benefit from your 1300 numbers because we include (but are not limited to):

  • Call Queuing
  • IVR (setup costs involved)
  • Hunt Groups
  • Holiday and After-Hours Routing
  • Voicemail to email

The simple answer: YES! With a 1300 or any INBOUND Number, you get all the tools and features you would only normally find in a large enterprise PABX. As a virtual service, you have call routing options, reporting, alerts for missed calls, programmed features for a time of day, disaster recovery and more! CLICK HERE FOR OUR FEATURES LIST! Com2 designs a bespoke solution for your business to maximise the features of these Inbound Number Features.

The other benefit of a 1300 number is that when you move, you just point it to the new office and away you go, no disruption while you move (you can even port it to mobile!) and no restrictions on exchanges (you can move interstate and still get calls from your old customer base). Transportability is a huge benefit, even to the smallest business. Also, unlike a local number, you can attract a broader business footprint by having that “big business” feel. Take on the nation! Grow your brand with a 1300 number today!

To your Business: Your bill will be made up by your service rental and the cost of the minutes your inbound callers are on the phone. Our call rates are charged per second (some carriers charge in 30-second or 1-minute blocks).

To your Customers: Your customer pays a simple local call cost—usually between 25c and 40c. We also offer plans where the costs can be part of an unlimited call plan.

The cost of a 1300 number is setup cost (some numbers are charged a premium to secure), which is normally $35 for a basic number, and then the plan fee and call costs.

You sure can because business 1300 numbers are not connected to your street address, so your caller’s location does not matter. But remember, you can take your number wherever you go, anywhere in Australia and even the world.

Simple Answer—No! Here is a scenario: you could have 10 people, all with a home phone available at different times of day, and we can manage the calls to go to them at different times or all at once from the Inbound Number Platform. It is super easy!

Here at Com2, our role is to help our customers better understand the services available, design the solution and help put it in place. Best of all, as part of this process, we can customise your 1300 number delivery to suit your needs! We are EXPERTS in 1300 numbers—just talk to us, and you will understand! Call 1300 887 495, and our team will help you purchase or set up a 1300 number today!

For customers who would like maximum flexibility, we can provide a number manager APP. With this app, you can manage your inbound 1300 number with the push of a button and simple manager controls. Reach out to us now to learn more.

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