13 NUMBERS
13 INBOUND NUMBERS | 13 FEATURE NUMBERS | 13 SMART-NUMBERS
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Impress customers with short, punchy 13 numbers
In any business, making a lasting impression is crucial. That is especially true when you’re running a startup or local business trying to make a name in the industry. This is where 13 numbers can come in handy. With only six digits, 13 phone numbers are a powerful tool for any Australian business looking to enhance brand recognition and customer recall. These six-digit virtual numbers are easy to remember, making them ideal for marketing campaigns and customer service lines. Just like 1800 or 1300 phone numbers, 13 numbers can have all the features of any inbound number in Australia, making managing incoming calls more convenient and efficient.
Streamline your business communication with 13 numbers
Boost your business reach and enhance customer service with COM2’s 13 Numbers. Simplify contact for your clients with a memorable and easy-to-dial number, ensuring you’re always within reach.
We Can Help With All Of Your 13 Numbers Questions
WHAT IS A 13 NUMBER OR 13 SMART NUMBER?
13 numbers & Smart Numbers make it easy for Australia to call!
A 13 number is the “13” followed by four numerals—these numbers can be selected for better recall because they spell a word (e.g. HELP or SAFE or HOME) or can be just made up of random values.13 Numbers are LOCAL CALL numbers as the caller is generally charged only for a fixed call fee (e.g. 30c) from landlines and most mobiles (some carriers still charge per minute or second—make sure you ask your carrier!)It is an Inbound Number Only—you can’t call out using your 13 number. It is built to be managed in your online inbound number manager for delivering calls to your selected destinations.HOW DO 13 PHONE NUMBERS WORK?
13 numbers are six-digit inbound numbers routing calls to your business through a centralised system. That enables you to manage incoming calls based on your customer support team’s availability, time, day, or the caller’s location. They may come with features like call forwarding, live answering service & out-of-business routing. Apart from that primary function,13 numbers in Australia are short and punchy, so they are easy to recall and a good boost to your marketing efforts.
WHAT ARE THE BENEFITS OF 13 NUMBERS?
13 Numbers are Feature-rich and EASY to remember!
13 numbers (as all inbound numbers) are shown to improve the penetration of your marketing spend because they give a memorable number and a fixed cost for customers to get in touch.13 numbers are “AUSTRALIA-WIDE.” That means that customers do not think of your company only existing locally. If you only have a 02, 03, 07 or 08 phone number, your potential customers are given the impression that you only service a particular local geographic area. This decreases reach and limits potential customers from calling (even though you are more than capable of servicing their needs!).13 phone numbers are often associated with large, national companies, helping your business project a similar image and build trust with customers.13 numbers come with GREAT FEATURES!!!! Our standard package includes CALL QUEUING, CALL ROUTING & CALL RECORDING.WHY GET A 13 NUMBER?
When you are a BIG business or a growing startup and need an easy-to-remember phone number, a 13 number is the way to go.
Obtaining a 13 number is a great way to access the entire Australian marketplace. Simple to remember is key; think 13 HELP (classic NRMA number) or many other easy-to-remember phone words.
13 phone numbers in Australia give your callers a simple CALL FEE of 25c-40c, depending on the carrier and their plan. This flat rate call cost gives customers the confidence to contact you no matter where they are or what device they may be on.
When you subscribe to a 13 number, you also get access to a stack of features and call routing management options, which give you and your customers a simpler way to get in touch!
13 NUMBER CALL DISTRIBUTION & ROUTING
What are the Call Routing options we have for our 13 Numbers?
If you are looking for a 13 number with limitless call distribution features but without the traditionally high costs often associated with other telcos, Com2 has got your back. Many of the features you pay a hundred dollars for are INCLUDED AS PART OF OUR STANDARD PACKAGE. Com2’s Call Distribution methods comprise the following options:
Integrate Voice Responses (IVRs) – Mobile Device Call Hunt Groups – Geographic Call Routes – Day of month, Time of Day & Out of Service Controlled Routing – Disaster Recovery Options – Business / Out of Business Hours Routing – CALLER ID ROUTING – VIP CALLERS – Ratio and Overflow Routing.
Want to know more? Talk to our team about how we can build you 13 Inbound Number service. Get the most out of your service and marketing with Com2.
How To Get a 13 Number?
Getting a 13 number for your business is easy and convenient with Com2 Communications:
Talk to us.
Speak with a Com2 Communications expert to discuss your business needs and find the perfect 13 number for your brand.
Apply for the rights to use your 13 number.
Our team is ready to assist you in applying for the rights to use your chosen 13 number through ACMA.
Set it up.
Once your application is approved, Com2 Communications will help you set up your 13 number, including configuring call routing and other features to enhance your customer experience.
Activate your 13 number.
Count on us to get your 13 number activated and ready for use, allowing you to start benefiting from improved customer recall and a professional image.
The Cost Of 13 Numbers In Australia
The cost of acquiring and using a 13 number involves several components:
Setup Cost
The rights to use a 13 number is regulated by the Australian Communications and Media Authority (ACMA). Set entirely by ACMA, the cost of 13 numbers varies depending on the availability and the specific number you choose.
Monthly Cost
Providers offer various monthly plans, which typically include a complete set of features and functions at no extra cost. Get a quick quote from us to know how affordable it is to use a 13 number for your business.
Government Surcharge
13 numbers attract a yearly government surcharge to enable continual use. Feel free to talk to our team to learn more about this.
Call Costs
Inbound calls to 13 numbers from a fixed-line phone are charged at local call rates (e.g. 30c), while mobile call charges may vary depending on the caller’s service provider.
Streamline Your Business Communication with 13 Numbers
Boost your business reach and enhance customer service with COM2’s 13 Numbers. Simplify contact for your clients with a memorable and easy-to-dial number, ensuring you’re always within reach.
13 Numbers Vs 1300 Numbers Vs 1800 Numbers
Here’s a quick comparison of the popular inbound numbers in Australia:
Cost
Using 13 numbers can be more expensive due to the significant annual government surcharge, while 1300 & 1800 numbers have minimal numbering fees. But this cost can be offset by the 13 numbers’ incredible recall.
Note that both 13 and 1300 numbers share call costs between the caller and the business. On the other hand, 1800 numbers are toll-free for callers, with the business bearing the full call cost.
Features
All three types of inbound numbers offer similar features, including call forwarding, IVR systems, call recording and advanced routing options. The number and availability of features depend on your provider. Call us here at Com2 Communications to know the features included in our plans.
Memorability
13 numbers are shorter and more memorable, making them ideal for competitive marketing. 1300 and 1800 numbers can also be memorable, especially when used with smart numbers or phone words.
Authoritative Image
All three numbers help businesses project an authoritative image, with 13 numbers often associated with large, national enterprises.
More FAQs On 13 Numbers
Are 13 numbers free to call?
Calls to 13 numbers from a fixed-line phone are usually charged at local call rates. Mobile call charges may vary depending on the caller’s service provider.
How much does it cost to set up a 13 number?
The cost of setting up a 13 number includes a setup fee regulated by ACMA, monthly plans or fees from your provider, and a yearly government surcharge.
Are there any specific industries that benefit more from using 13 numbers?
Their short six-digit format makes a 13 business phone number highly memorable, which can help any brand looking to reinforce its identity across Australia through marketing campaigns. Businesses that experience very high call volumes, such as those in retail, customer service, or support industries, may also benefit more from the memorability of a 13 number. This can make it easier for customers to recall and contact them. Companies that rely heavily on mass marketing campaigns through mediums like radio, TV or billboards can leverage the easy recall of 13 numbers to drive more response from potential customers exposed to their advertising for brief periods.
Can small businesses use 13 numbers?
While 13 numbers are typically used by medium to larger enterprises due to the yearly government surcharge, small businesses can also benefit from their memorability and professional image if their budget allows.
How can Com2 Communications help me get a 13 number?
Com2 Communications can assist you in selecting, applying for, and setting up a 13 number, helping your business improve customer recall and brand image.
