Talk to one of our specialists in Microsoft Teams Direct Routing service today to see just how easy it is to add voice services into you Microsoft Teams environment!

 Our Expert voice engineers make your Teams Voice setup quick and simple!

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Get a real price, simple fee, experience a no smoke and mirrors approach to telecommunications!

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Microsoft Teams Direct Routing is like the phone lines for your Teams Environment.

It moves the phone calls for your business from your traditional phone system into your Microsoft Teams ecosystem.

Your business can then start to use the application of Microsoft Teams as your business phone system. Any device with teams running, Desktop, Laptop, Tablet or Mobile phone instantly becomes an extension of your phone system.

There are options for handsets and hardware to extend this solution within our range of Microsoft Teams Certified Devices, but most businesses are now taking advantage of a zero hardware deployment, looking at investing in the best headsets instead, improving the quality of calls even further...

We manage the whole process for you. We set up the voice channels on the in-built Microsoft PBX, route calls, set up auto attendants and enable call control and phone system functionalities.

We make it easy.


Auto Attendants

Allow you to manage incoming calls with an audio greeting that allows callers to select a destination within your business to best handle their call

Call answer/Initiate

This feature allows a user to answer a call with a click or touch and enables the dial-pad so that outbound numbers can be dialled from any Teams enabled device

Hot & Cold Transfer

Allows the transfer of a received or made call to another user or to an external number. This can be either cold – direct transfer, or warm – consultative or transfer.

Federated Calling

If multiple tenancies are linked, users within these tenancies can call each other like it is an internal call. This allows for secure communication and collaboration.

Video Calls

Use the video call functions in Teams to make and receive video calls to users or externally via teams using a Microsoft Teams Certified camera on your PC, laptop or mobile phone.

Call Blocking

Allows users to block a number by adding them to a “blocked caller” list. This can be used to manage nuisance or unwanted telemarketing calls.

Call Queues

Allows you to manage the call queues in your phone system and to set up welcome messages, on-hold music, rules for call allocations to agents or staff etc.

Call forwarding & Twinning

Allows calls to be forwarded to another destination or to ring simultaneously on another device or number. Unanswered calls can be sent to co-workers or voicemail.

Call Park & Retrieve

Allows a call to be placed on hold (parked). Teams then generates as unique code that can be used to retrieve the call from hold via the app or Microsoft Teams supported device.

Presence based Routing

Inbound calls follow rules in relation to user presence, e.g. if a user has a calendar appointment – the user will be seen as “busy” and the call will be forwarded as programmed.

Cloud Voicemail

Options to receive voicemail as an email to you exchange inbox, via a Teams Certified Phone, or utilise the option to have the message transcribed and sent as an email.

Shared Line Appearance

Allows a call to be placed using another users number or a “shared” number such as a primary business number not tied to an individual.

Music On Hold

Allows you to select your own custom music file or uses the system embedded music when a caller is placed on hold. This feature is utilise when calls are in queues.

Group Call Pickup

Incoming calls can be routed to a group of users when the called user is busy or not available. Users within the group can then configure how they wish to be notified.

Caller ID (CLI)

Shows the number and corporate details of internal users such as photo and job title. External incoming calls will display stored information from the corporate directory.

Integrated Dial Pad

Allows for calling utilising the embedded dial-pad in the Teams App on your mobile or desktop. You can chose to dial by number or by name if it is a stored contact.

Distinctive Ring

Users can elect alternate ring tones for external calls, internal transfers, forwarded calls etc, so they can easily identify the call type or individual the call is coming from.

Common Area Phones

A common area device is one that is not assigned to a user, but is set to a destination such as a hotel or office building lobby where it can be accessed by all.


Com2 Communications

Office: 1300 887 495





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