In today’s mobile-first world, Australian businesses need to be as accessible as possible. This means having a business phone number that’s easy and affordable for customers to call—like a 1300 number. But before you decide to get a 1300 number for your business, it’s important to know the costs involved—both for you and your customers calling in. Let’s talk more about the real cost of getting a 1300 number.
What Is a 1300 Number?
Essentially, 1300 numbers are cloud-based inbound numbers that let businesses have one phone number that people can call from anywhere in the country. This is great for businesses that have multiple locations or offices because it makes them look more united under one brand. Also, you can choose where calls to your 1300 number go, whether it’s to a mobile phone, a home phone, or a VoIP phone. If you’re a business owner, you can be flexible on how to use your 1300 number.
Moreover, anyone in Australia can call a 1300 number from a regular phone at the cost of a local call. This is great because it means people won’t have to pay a lot to call you from far away, making it easier for customers from all over the country to reach out. For example, if your business is located in Sydney and you have a 1300 number, customers in Melbourne can call you just like it’s a local call. This makes things simpler because you don’t need different phone numbers for each area.
How Much Does It Cost to Call a 1300 Number?
Typically, the cost of calls to a 1300 number is split between the person calling and your business. Calls to 1300 numbers from landlines cost the same as local calls, but the cost might be different when a customer is calling from a mobile phone, which depends on their mobile carrier. Even so, 1300 numbers are a budget-friendly choice.
In some cases, calling a 1300 number from their mobile won’t cost your customers extra. If their mobile plans offer “unlimited” calls, which include 1300 numbers at no additional charge, then they can dial your 1300 business phone number at no extra fee.
How Much Does It Cost to Set Up and Maintain a 1300 Number?
The price of having a 1300 number can change based on which company you go with and the plan you pick. You may pay a one-time setup fee. Then, usually, you’ll be charged a monthly fee to keep the number, and the cost of 1300 calls is split between the person calling and your business. It’s a good idea to talk to your provider to get all the details on costs so you can choose the best plan for your business.
What If a 1300 Call Is Diverted to a Mobile Roaming Internationally?
If a 1300 call is diverted to your mobile phone when you’re currently abroad, your mobile service provider might charge you extra roaming fees. However, if you’re on an unlimited 1300 number plan, you might not face extra charges for incoming calls to your 1300 number, even when you’re outside of Australia. Before you travel abroad, it’s best to look at your 1300 contract and check for roaming charges.
Can You Make a Call Using Your 1300 Number?
Having a 1300 number means you can have just one contact number for your business instead of several different ones. This is especially useful for companies with teams in various places or those who work remotely. Plus, with a 1300 number, the cost of calls is split, helping you save money. If your business gets a ton of calls daily, a 1300 number might be a good choice. But you might also be wondering: is it possible to make calls using a 1300 number to lower your business expenses further?
A 1300 business phone number is for receiving calls only, so you can’t use it for outgoing calls. You’ll still need a regular phone line for making calls.
How Can You Get a 1300 Phone Number in Australia?
Setting up a 1300 business phone number doesn’t require special equipment, complicated software or massive installations. All you have to do is contact a provider, and they will help set up the new 1300 inbound number for your business.
You can pick your 1300 number. You can go for a random one, something easy to remember, or phone words, which is a combination of numbers that spell out a word related to your business. After choosing, your provider will connect this number to your current phones, whether they’re in your office or mobile, so all calls go right to you.
You can also add features to your 1300 numbers. A 1300 number lets you use advanced options like directing calls to different departments, getting reports on your calls, setting up alerts for missed calls, and scheduling specific functions for different times. These tools make handling calls smoother and can even back you up in emergencies.
Do you have plans to relocate or expand your business? One of the best things about a 1300 number is its portability. If you move your business, your 1300 number comes with you, ensuring no interruption in your service.
Give Us a Call Today
Want to learn more about the real cost of a 1300 number? Drop us a line on 1300 887 495. We’ll guide you through the cost of setting up and keeping a 1300 number.
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