Advanced Call Recording Solutions Powered by CallCabinet

Com2 Communications offers next-generation phone call recording with CallCabinet’s Advanced Recording Suite, delivering unmatched compliance, productivity features, and AI-generated insights. Whether you need help with Teams call recording, contact centre recording, data recording as a Zoom admin, or compliant recordings on 3CX, VoIP, mobile, and PBX platforms, we’ve got you covered.

24/7 - 365 Days

Support

5 STAR

Service

EXPERT

Advice

Quick & Easy

Setups

Best Product

@ Best Prices

Compliance-Ready Call Recording for Australian Businesses

PCI DSS, PHI & PII Redaction Simplified

CallCabinet’s advanced call recording solutions make PCI DSS, PHI, and PII compliance convenient. With their automatic and manual redaction, data security is always prioritised. Sensitive data such as credit card numbers, medical data (PHI), or personal identifiers (PII) are masked or deleted from audio and transcripts. Chargebacks, disputes, and audits are also easier to manage because conversation data is automatically, securely, and intelligently recorded.

AI Transcription, Call Summarisation & Sentiment Analysis

Develop deeper customer understanding with AI transcription and sentiment analysis. Selectively transcribe critical interactions, summarise entire conversations in seconds, and obtain a 360-degree view with generative AI-powered dashboards infused in CallCabinet’s cloud-native architecture.

Smart Conversations Start with Smart Technology.

Built for every platform, including PBX, UC, VoIP & Mobile, CallCabinet can be easily integrated with Teams, 3CX, Zoom, and almost every major IP-PBX or UC platform. On-premise or in the cloud, CallCabinet’s advanced call recording solutions provide a unified user experience and centralised management for administrators.

3CX deep compatibility (Certified Partner of 3CX)

Full Zoom recording for Zoom admins

Cloud-native for global scalability and data resilience

Quality Assurance & Workforce Evaluation Tools

Record, Review, Train, Improve

Monitor performance and train smarter with automated call quality assurance (QA) software. Evaluate staff with custom scorecards, supervisor dashboards, and real-time performance insights built to help you coach effectively and spot revenue leaks sooner.

Screen Recording & Advanced Analysis

See precisely what your team sees when they engage in customer interactions. CallCabinet’s advanced recording enables screen capture to give full visibility into workflows and behaviours, allowing your business to make informed decisions.

Migrate Legacy Data to the Cloud

Stuck with old recordings? Our team at Com2 Communications can help businesses migrate legacy call recordings into the CallCabinet cloud securely, compliantly, and without disruption. Access, analyse, and search historical data in one platform.

CallCabinet Product Comparison

Solution Attributes	Core Recording License	Advanced Recording License	Conversation Analytics
Compliant Call Recording
Cross Platform Integration
Advanced Playback & Tagging
Admin Licenses
Unlimited Audio Storage
Customizable Retention Policies
Compliant Call Sharing
Legal Hold
Call Reporting Dashboard
Selective Transcription and Summarization
Enhanced Call Listing Page
Enhanced Call Details Page
Screen Capture and/or Video Recording
Manual PCI DSS, PII, PHI Redaction
QA & Team Member Evaluation Tools
QA Supervisor License
API Support
Automated PCI DSS, PII, PHI Redaction
Automated Transcription
Sentiment Analysis
Detailed Voice Analysis
Generative AI Data Interaction
AI data analysis of multiple data sources (Email, Chat, and Social Media)
Multilingual Transcription
Call Suppression
Full Text Search
Custom Dashboards
Summarization

3CX and Zoom Call Recording for Administrators

Com2 provides extensive call recording solutions like CallCabinet’s advanced recording suite to 3CX phone systems and Zoom administrators. For 3CX, recording is part of the system with automatic capture, playback, redaction, and storage. For Zoom administrators, CallCabinet provides cloud recording of Zoom Phone and Zoom Meetings, including AI transcription, sentiment analysis, and full compliance capabilities.

Contact centres

Sales organisations

Regulated Industries

Why Choose CallCabinet’s Advanced Recording with Com2?

Com2 Communications is a leading Australian provider of advanced business phone systems, inbound call management, VoIP, and call & data recording. We develop solutions for businesses of all sizes, delivering:

Frequently Asked Questions (FAQs)

Do phone calls get automatically recorded?

Yes, with CallCabinet-driven solutions, phone calls can be automatically recorded according to your business needs. You can choose to record all calls, certain numbers, or certain departments to meet compliance, training, and quality assurance requirements. All the recordings are saved securely with military-grade encryption and customised retention policies.

How do Microsoft Teams call recording work?

Call recording in Teams is attained through integrating Microsoft Teams with CallCabinet’s cloud recording solution. With your Teams administrator activating it, all voice, video, and screen shares in Teams calls can be recorded automatically or on a targeted basis. Recordings are securely stored and are AI-transcribed, search-enabled, and accessible for QA audit, training, and compliance analysis.

What is CallCabinet core recording?

CallCabinet Core Recording is the entry level of CallCabinet’s call recording solutions. It delivers secure, compliant call recording with cross-platform compatibility, unlimited storage, and retention customisation. It is suited for those companies that require basic recording without intrusive AI analytics, giving a cost-efficient and secure introduction to enterprise-class call capture.

Get Started Today

Whether you’re upgrading, adding new compliance features, or starting anew, Com2 simplifies the call recording process. Feel the power of CallCabinet’s advanced call recording and the impact it has on customer experience, training, and compliance.

Call Us