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Go Big with 1800 Numbers
Boost your brand, expand your reach, and offer top-notch service with the power of 1800 numbers.”
Professional Brand Image
By offering your customers 1800 numbers to call, you can boost your brand identity, project a trustworthy and professional business image, and show that you are serious about providing top-notch service for your customers.
Cost-Free for Customers
The convenience of free call numbers will persuade even the most cost-conscious people to contact your business. Once they’re on the line, you have the opportunity to build a strong relationship and provide the support they need.
Ultimate Flexibility
Inbound 1800 numbers are incredibly flexible. You can redirect them to any existing phone line or even emails, offering operational flexibility that traditional landlines and phone systems can’t match
Ready to elevate your business ?
1800 numbers are a smart investment for any small business looking to expand their reach and enhance their brand identity. So why wait? Go big and invest in an 1800 number today and start reaping the benefits.
Everything You Need to Know About 1800 Numbers
What is an 1800 number?
An 1800 number is the “1800” followed by six digits. These digits can be random, repetitive numeric values or spell a word (known as phone words or smart numbers). 1800 numbers are also known as TOLL-FREE or FREE CALL numbers, as the caller is generally not charged for a call from landlines and most mobiles (some carriers still charge).
How does an 1800 number work?
An 1800 number is a virtual inbound number that can only be used for inbound calls, which land on an active landline or mobile number of your choice. These 1800 numbers cannot be used for outgoing calls. Feature-packed and with a national presence, 1800 numbers give your business an edge
Why Choose To Use Com2 For Your 1800 Number?
We’re happy you asked! Com2 Communications is a team of inbound number solutions specialists. Simply put, we don’t just sell you an 1800 number—we also design a bespoke solution to help you maximise every single call and every single opportunity. Our team of inbound number specialists can guide you through routing and features that will give you greater flexibility at amazing prices. No BIG telco markups!
National Presence
They are a “National Number.” They do not limit your presence to a local area like a 02, 03, 07 or 08 number would. This increases your advertising area and reach.
Marketing Effectiveness
Getting an 1800 number is a brilliant way to access a nationwide marketplace through advertising while offering potential customers a free call to get in touch.
High-End Features
1800 number offers all the features and flexibility of access to numerous call routing and management tools to enhance your service and customer experience
No need to look at multiple suppliers—Com2 delivers end-to-end call centre solutions.
Com2 works with the global leaders in telephony and phone system solutions. This means when we assist you in designing your contact centre solution, we assist you in choosing the right PABX solution for your contact centre.
Our phone system range includes Avaya IP Office, which also has the Avaya IPOCC (IP Office Contact Centre) solution, and the Panasonic Phone Systems range, including the NS1000, NS700, NSX1000, NSX2000 and TDE600 range. We can also build custom communications solutions to work with your current phone system, regardless of brand. Talk to our team to understand the possibilities.
READ MORE ABOUT OUR PHONE SYSTEM RANGE HERE…
Maximise Every Call with Routing & Other Call Features
Here at Com2 Communications, our 1800 phone numbers for businesses are packed with incredible features, including:
Interactive Voice Response (IVR)
It allows callers to choose from a menu of options to get connected to the right department, location or person.
Call Queuing
Never run out of phone lines again by holding callers until a line becomes available at your business sites.
Call Recording
It lets you record all incoming calls to your business, which is great for training & monitoring staff and managing complaints.
Voicemail to Email
Get your voicemails promptly! Let the Com2 Inbound platform capture your voicemail and deliver it to your email as a .wav file so that you can listen to it on your PC or smartphone.
Virtual Conference Bridge
It allows you to host an unlimited number of callers to a PIN-secured Voice Conference Bridge.
Missed Call Alerts
Ensure you get a notification when someone calls your office 1800 number but hangs up before you answer. This feature makes sure that you never miss a potential client again.
Welcome Greeting
Need a professionally recorded greeting that welcomes your customers and lets them know you care? Our production team will make sure that your greeting is top-notch.
Online Call Reports
With these reports, you can track inbound call numbers, average handling times, and campaign results. You can use these valuable insights to maximise your marketing efforts.
Call Connect Whisper
It is Com2’s feature that lets your agent know what type of inbound call they are receiving. This makes it great for multi-tenant businesses.
Disaster Recovery
With a feature that guarantees your business’s call centre operations can continue to run even during a major outage or disaster, you never have to worry again. The Com2 inbound manager can route incoming calls to an alternate number or call group.
Agent Ready App
An advanced feature, it enables agents to log into inbound call queues and have calls delivered to a designated landline or mobile.
1800 vs 1300 Number: A Quick Comparison
In Australia, businesses can use an 1800 or 1300 number as an inbound number. These numbers offer a range of features and benefits to businesses. However, the main difference between the two is how calls are charged to the caller.
A 1300 phone number is often referred to as a Local Rate Number, as callers are charged the cost of a local call when dialling from a landline. However, calling a 1300 number from a mobile phone can result in higher charges as these are determined by the mobile service provider. These numbers also provide a low-cost option for routing incoming calls to the appropriate place in a given area. For example, a company could have the number 1300999999 and have the service provider set it up so that calls made in Melbourne would be routed to the Melbourne number, and calls made anywhere else in the country would be routed to the Perth headquarters office number—all at a local charge to the caller.
On the other hand, an 1800 number is free for the caller when dialled from any landline in Australia. This is why it is often referred to as a Toll-Free or Free Call Number. Before a ruling by the ACMA, calls made to 1800 numbers from mobile devices would incur a cost to the caller. However, this has since been changed, and all calls to 1800 numbers are now free for the caller. With an 1800 number, you ensure your business remains accessible and customer-focused with a central national number that can be called from any landline or mobile phone at zero call cost to your potential & existing customers.
FAQs About 1800 Numbers in Australia
What is an 1800 number?
An 1800 number is a ten-digit inbound business phone number that incurs zero cost for all callers from Australia to ring.
How does an 1800 number work?
An 1800 number can only receive calls and cannot be used to dial out. It is sometimes referred to as a ‘virtual phone number’ because it does not have any physical lines and must be connected to an existing phone line, such as a mobile, landline, or VoIP.
How can I set up an 1800 number for my business?
To set up an 1800 number for your business, you can search for an 1800 phone number online or talk to a provider to assist in choosing your number and service plan. The provider will then set up the number for you. Here at Com2 Communications, we can make the entire 1800 number purchase process easy and convenient for your business.
Can I divert 1800 calls to multiple phone numbers?
Yes! You can divert 1800 business calls to several destination phone numbers and utilise different call forwarding, routing & other call features to maximise those calls.
What are the benefits of using an 1800 number for my business?
Using an 1800 number for your business can help you appear larger or more professional. More importantly, it provides a single source of contact for all your Australian customers, regardless of where they are located. It can be used on all your marketing materials without the need to update for local area codes and can be easily redirected to any existing mobile, landline, or VoIP number.
Are 1800 numbers free in Australia?
Yes! 1800 numbers are toll-free numbers in Australia, meaning it is always free to call 1800 numbers from any Australian phone line. The cost is shouldered by the business.
How much does it cost to call an 1800 number?
For callers using a landline, 1800 numbers are free to call. However, if a caller is using a mobile phone, the call cost is determined by their service provider. To your business, the calls depend on plans you’ve signed up for.
Can I use an 1800 number for outbound calls?
No, 1800 numbers can only receive calls and cannot be used to dial out.
Can I choose a custom 1800 number for my business?
Yes, of course! You can choose a custom 1800 number for your business, such as one that spells out a word or has a memorable sequence of numbers. These are called phone words or smartnumbers and can be purchased from the ACMA for a once-off purchase price that depends on the desirability of the number.
How long does it take to set up an 1800 number?
Once you have chosen your number and call plan, it typically takes one to two days to set up an 1800 number. Here at Com2 Communications, we can have your 1800 phone number start operating within only 24 hours.
Can I keep my existing 1800 phone number if I switch providers?
Absolutely! You can keep your existing 1800 number if you switch providers. You can port over your current inbound numbers and continue to use them with your new provider.
Can I use an 1800 number for my business if I don’t have a physical location?
Yes. You can use an 1800 phone number for your business even if you don’t have a physical location or PSTN line. You can have a virtual number without the need for any telephony equipment.
Can I use an 1800 phone number for my business if I have multiple locations?
You sure can! You can use an 1800 number for your business even if you have multiple locations or remote workers in different home office setups. You can divert calls to any existing mobile, landline, or VoIP number and use call forwarding or routing options to ensure calls are directed to the most appropriate responder.
Can I use an 1800 number for my business if I have a local operation?
Yes. It is actually an advantage! An 1800 number can help you grow your business profile from a local operation to all over Australia and provide a single source of contact for all your customers wherever they are.
