Enhance Compliance and Performance with Cytrack Call Recording
CyRecord, the Cytrack call recording solution for Microsoft Teams, is designed to empower your team to record external calls with ease while keeping your business compliant with industry regulations. It is compatible with either Microsoft’s native calling plans or a hybrid voice setup.
Cytrack Call Recording with Microsoft Teams’ Calling Plans
Cytrack’s CyRecord seamlessly integrates with your Microsoft Teams phone system. This solution automatically records all external calls, helping you meet regulatory requirements and improve team training. It translates to less disruption to day-to-day workflows, yet provides enterprise-quality functionality for Queensland enterprises.
Complete Call Recording—On-Demand or Always-On
You can automatically record all external Microsoft Teams calls or enable on-demand recording, which the user or agent manages. This flexibility allows companies in regulated industries, such as healthcare, finance, and customer service, to stay compliant without sacrificing control for users.
Set custom recording policies per user or group.
Record incoming and outgoing Teams or PSTN calls.
Allow ‘pause and resume’ for privacy-sensitive calls.
Encrypted Cloud Storage in Microsoft Azure
All recordings are stored securely in Microsoft Azure, which meets Australian data sovereignty requirements. You can also use your specified cloud or on-premise storage facility if needed.
256-bit encryption on storage and transport
Recordings are only available through the CyReport secure interface.
Granular user access control for compliance auditing
Advanced Filtering, Playback & CRM Integration
Through CyReport and Cytrack’s analytics, you can:
Search recordings by agent, number, customer, keyword, or sentiment.
Play back recordings directly from reports or call logs.
Embed recordings directly into your CRM contact history (via CyDesk), streamlining agent workflows.
Speech Analytics with CyRecord Insights
Uncover secret information within your customer calls using AI-driven voice analytics:
Transcribe recordings for coaching or compliance.
Conduct sentiment analysis to identify customers who are dissatisfied.
Emphasise important words and phrases for performance reviews.
Provide reports on agent script compliance.
Ideal for volume teams across Brisbane, the Gold Coast, or regional hubs where call monitoring is manually time-restrictive.
Screen Recording for Full Interaction Recording
Whether you run a West Brisbane logistics company reviewing orders or a Gold Coast retailer refining checkout flows, screen recording helps ensure your service standards are consistently met. Screen recording is truly a powerful solution for support desks and contact centres:
Capture agent desktop activity in sync with voice recording.
Identify training gaps or compliance issues.
Perfect for onboarding, sales, and process optimisation
Workforce Optimisation & Quality Assurance
Get visibility across all communication channels—calls, chats, video, and queues. Improve coaching and performance feedback using embedded Workforce Optimisation (WFO) tools:
Random or rules-based capture
Custom completion codes for call types
Agent scorecards and quality measurements
Integrated QA reporting in CyReport
Integrated Compliance & Seamless CRM Connectivity
With CyRecord from Com2 Communications, you get more than just recording; you also gain a smart, centralised system built to support every conversation, every audit, and every customer interaction.
Integration with Your Everyday Business Tools
Agents can instantly screen-pop customer records, review past interactions, and manage call outcomes, all without switching platforms. CyRecord integrates smoothly into your existing workflow, with support from Com2 for:
- Microsoft Outlook
- Top CRMs, including Salesforce, HubSpot, Zoho, and Microsoft Dynamics
- SQL databases, ERP systems, and other custom business apps
This streamlined access improves response times, enhances accuracy, and boosts customer experience, especially valuable for high-volume teams in Brisbane, the Gold Coast, and beyond.
Compliance Built-In from the Ground Up
Stay protected with enterprise-grade compliance features that help your business meet even the most stringent regulatory obligations:
- PCI DSS compliance for secure payment handling
- Government and industry-specific call recording requirements
- Voice signature capture to validate verbal agreements
- Full audit trails for legal, HR, and compliance teams
- Encrypted storage in Microsoft Azure or your preferred environment
CyRecord ensures call data is secure, verifiable, and audit-ready for all types of businesses, from financial firms to healthcare providers.
Two Powerful Solutions in One Platform
Pair CyRecord (call and screen recording) with CyReport (playback, search & analytics) to unlock true business intelligence from your communications.
With this integration, you can:
- Play recordings directly from user logs or detailed reports
- Search by agent, number, date, or keyword
- Display historical call metrics alongside voice interactions
- Track team and individual performance over time
Overall, CyRecord is suitable for compliance officers, training managers, and team leaders seeking a unified view of customer communications. They can benefit from rapid deployments, live support, and solutions tailored to their regulatory landscape.
Enhance your Teams communications
- Add CyRecord Screen Recording to track desktop activity.
- Enable on-demand recording & completion-code classification.
- Use CyDesk™ to access CRM history, customer notes, and past recordings in real time.
Ready to Transform Your Microsoft Teams Setup?
At Com2, we’ve been resolving voice, call centre, and Teams integration issues throughout Brisbane, Gold Coast, West Brisbane, and Northern Rivers, NSW for decades. With Com2, you get:
- Local consulting and installation
- Custom integrations for more than 100 business applications
- Azure-powered proactive service and platform management
- 20+ years serving Southeast Queensland with reliable solutions.
Cytrack’s call recording solution can be a full strategy, not just a single feature. Com2 Communications has the tools and local support to help your business maximise CyRecord, from training new employees to meeting audit requirements and boosting customer satisfaction.