Streamline Your Workflow with Cytrack CRM Integration
Upgrade how you interact with customers and streamline your internal processes with the Cytrack CRM integration solution called CyDesk. It is designed specifically for Microsoft Teams and backed by our professional assistance at Com2 Communications. We are your local experts to help your team work smarter, whether your business is in Brisbane, the Gold Coast, North Brisbane, West Brisbane, or Northern Rivers, NSW.
Connect with Customers Using Screen-Pop Caller ID
Stay on top of every call that comes in. With CyDesk for Microsoft Teams, you get an amazing feature called screen pop, which fetches real-time customer data from your CRM and shows it on the agent’s screen the moment a call connects.
Caller ID with Context
See who’s calling and view their contact history, recent interactions, and account status—all before answering the call.
Full History at a Glance
Access logged calls, notes, tickets, and even voice recordings—instantly synced from Outlook, CRM, or your internal database.
Faster Call Handling
With key details front and centre, agents resolve queries faster, reducing average call times and improving satisfaction.
This screen pop feature is perfect for sales teams in Brisbane that need to follow up on leads promptly or support agents on the Gold Coast who require complete customer context before tackling technical issues. It’s all about creating smarter, warmer, and more efficient conversations—every single time.
Simplify Operations with 100+ CRM & Business App Integrations
Cytrack’s CRM integration solution transforms Microsoft Teams into a cohesive hub where communication and customer data come together. Cytrack works seamlessly with leading CRMs and business tools like Salesforce, Microsoft Dynamics 365, Freshworks, Zoho CRM, Netsuite, GoldMine, Pipedrive, simPRO, Vertafore, Xplan, MYOB, and many more.
Screen-pop with caller info
Click-to-dial from Outlook or CRM
Auto-call logging under contact records
URL links to voice recordings
Presence mapping to Microsoft Teams
Side-by-side or in-Teams UI operation
Microsoft Azure Security Standards
When it comes to your communications system, speed is great, but security is also essential. Cytrack operates on Microsoft Azure, a trusted global cloud platform used by governments and Fortune 500 companies. This means you can trust CyDesk for data protection and compliance without the hassle of managing everything on your own.
Enterprise-Grade Protection
Benefit from multi-layered security features, including firewall protection, intrusion detection, and role-based access controls.
Geo-Redundant Data Centres
Your data is securely backed up across multiple Azure facilities, ensuring resilience and continuity.
Threat Intelligence & Monitoring
With Azure’s integrated Microsoft Defender for Cloud, you get continuous threat detection, anomaly tracking, and vulnerability assessments.
Expert-Managed Infrastructure
Supported by a dedicated global team of over 3,500 cybersecurity professionals who work tirelessly to keep your environment secure.
Cytrack’s CRM integration solution is ideal for businesses in regulated industries or those dealing with sensitive client information, such as legal firms, medical centres, or hospitals, offering them peace of mind without any compromises.
Why Southeast Queensland Businesses Trust Com2
Com2 Communications has supported countless businesses in Brisbane, Gold Coast, North Brisbane, West Brisbane, and Northern Rivers, NSW, for over 20 years. We understand the unique connectivity needs of each region, delivering solutions that are as reliable as they are intelligent.
- Local support
- Fast setup
- Integration consulting
- End-to-end project management
We’re more than a provider; we’re your trusted communications partner. Com2’s Cytrack CRM integration highlights customer insights and transforms your Microsoft Teams environment into a fully integrated hub.