Microsoft Teams Cytrack Solutions
At Com2 Communications, we integrate Microsoft Teams with Cytrack’s powerful communication and analytics features, offering an end-to-end, enterprise-grade platform tailored especially for businesses in Brisbane, Gold Coast & Northern Rivers, NSW.
Cytrack Solutions for Microsoft Teams
Every business is unique, and our Cytrack-based solutions can cater to many business requirements. Com2 provides a bundled Microsoft Teams communications platform with call recording, CRM integration, analytics, and contact centre capabilities from Cytrack. Microsoft Teams isn’t just for collaboration—it’s a platform for transformation, too.
We can help enhance your communication platform since we understand Southeast Queensland’s connectivity challenges, like North Brisbane’s suburban sprawl or West Brisbane’s industrial hubs. Com2 ensures your system delivers peak performance wherever you operate.
Cytrack Reporting (CyReport)
Drive informed decision-making with real-time visibility and analytics for your business.
With CyReport, you can see exactly how your team uses Microsoft Teams, from calls and meetings to video conferencing and screen sharing. It makes it simple to monitor performance, call quality, and usage trends across your organisation.
Real-time dashboards show performance by user, department, or site.
Drill down to individual meeting organisers and attendees.
Filter by modality: video conferencing, screen sharing, calls and more.
Monitor usage in Brisbane and Gold Coast offices to streamline hybrid work arrangements.
Generate granular reports for compliance, audits, and management insights.
Key benefits to your business:
Perfect for: Brisbane-based sales teams, Gold Coast customer service teams, and business executives who need in-depth Teams performance insights.
Cytrack Contact Centre (CyCX)
Transform Microsoft Teams into a feature-rich contact centre platform.
Deliver next-level customer experience with intelligent routing, IVRs, and omnichannel communication natively within Teams. CyCX goes wherever your team works, from industrial offices to home-based support agents.
Seamlessly handle inbound and outbound contact flows
Blend SMS, live chat, social media, and email queues
IVR (Interactive Voice Response) for automated customer self-service
Native CRM and presence integration for smarter interactions
Workforce management tools and voice analytics for improved service quality
Key benefits to your business:
Built for: Contact centres, retail businesses, logistics firms, and other companies that need to unify their customer communication stack.
Cytrack CRM Integration (CyDesk)
Bring your CRM directly into Teams for workflow integration.
With CyDesk, Microsoft Teams is your control room for sales, support, and service. Your customer records are instantly accessible, and you can auto-match incoming calls and log every interaction without leaving the application.
Screen pops with full customer details on incoming calls
Click-to-dial from CRM, Outlook, or Windows Explorer
Store call logs and recordings under each CRM contact
Keep presence synced between CRM and Teams status
Runs within the Teams interface or as a standalone for power users
Best-of-breed productivity features:
Best for: Consultancies, sales teams, and any service-based business that needs faster response times and better CRM visibility.
Enterprise-Level Security with Microsoft Azure
Cytrack’s cloud solutions are built on Microsoft Azure, offering multi-layered, enterprise-grade security:
Integrated security controls, encrypted storage, and DDoS protection
Microsoft Defender for Cloud integration
Compliance monitoring on Azure-based architecture
24/7 protection through threat intelligence from more than 3,500 cybersecurity professionals
We can keep your Cytrack environment safe, compliant, and under watch for peak performance. With 20+ years serving Southeast Queensland, Com2 Communications brings unmatched know-how to every Cytrack solution. We’ve helped businesses from Gold Coast startups to Brisbane enterprises to optimise their telecom systems.
Ready to Elevate Your Business?
Don’t settle for basic Teams functionality. Com2 Communications and Cytrack solutions offer a full suite of tools to enhance communication, streamline operations, and delight customers across Southeast Queensland.
We are here to help you find the perfect solution for your business, whether you’re in Brisbane, North Brisbane, or beyond.