3CX AI Transcription: Cost and Time Saving Solutions for Your Business

Turn every conversation into actionable intelligence with 3CX AI Transcription, advanced AI call analysis, and real-time phone call analytics.

With Com2 Communications, you can now implement 3CX AI across your entire organisation to enhance service quality, optimise your 3CX contact centre, and unlock the full potential of your staff using accurate call analysis integrated into your 3CX system.

3CX AI Transcription Features

Record Every Voice with 100% Speaker Accuracy

3CX AI uses stereo recording and diarisation to capture each side of a conversation on separate tracks. With 3CX transcription, every conversation in your 3CX contact centre becomes a precise, searchable record. This means:

100% accurate speaker identification
No guessing who said what
Lower AI processing costs
Reliable compliance records

Advanced AI Call Analysis & Phone Call Analytics

Take it to the next level with advanced AI call analysis in the 3CX Admin Console. With phone call analytics, managers can see everything that matters in real-time. This makes 3CX AI the perfect solution for growing companies with large call volumes.

What You Can See with AI Call Insights:

Trended sentiment analysis
Speaker identification
Keyword detection
Performance visibility
Customer satisfaction metrics

Recommended Hardware for On-Premise AI

For local deployment, a high-performance GPU PC is recommended to maximise AI processing efficiency. Com2 Communications can design and deploy the optimal infrastructure tailored to your organisation.

Why Choose 3CX AI for Your Business? Why Choose 3CX AI for Your Business?

Full Data Control & Secure Deployment

Your data stays yours. With GDPR-compliant architecture, end-to-end encryption, and local processing options, you maintain full control over your data. It is the secure choice for industries requiring strict confidentiality, such as law, finance, and healthcare.

Deploy 3CX AI Transcription:

On-premise with GPU acceleration
In your private cloud
Within 3CX Cloud

Built for 3CX Call Centre Environments

If you are already with a 3CX contact centre business, you will find that using an AI analytics solution provides measurable benefits, including:

Faster dispute resolution
Improved coaching accuracy
Enhanced compliance documentation
Administrative efficiency gains
Data-driven decision-making

3CX AI Receptionist & Intelligent Automation

Improve your customer experience with a Smart 3CX AI Receptionist. By utilising intelligent automation, you can:

Transcribe voicemails in an instant.
Summarise customer requests.
Intelligently route calls.
Capture data for reporting.

By combining this with 3CX AI Analytics, you can provide automated customer interactions and utilise in-depth analytics and insights from each call.

AI-Driven Search & Summaries

No more spending hours listening to recordings or manually writing down notes. 3CX AI Transcription turns every call into a searchable and structured resource, automatically creating written summaries, action items, and follow-up reminders.

Over time, these transcripts create an internal knowledge database that enables your team to:

Search & Retrieve: Find past insights or key phrases in seconds.
Share Instantly: Share call summaries and talking points with different departments.
Ensure Compliance: Review call timestamps and word-for-word transcripts for legal purposes.
Boost Productivity: Concentrate on the call while the AI does the documentation work.

For a busy healthcare business or a litigation-focused law firm, 3CX AI Transcription turns every conversation into a resource for improved service delivery and informed decision-making.

Why Choose Com2 Communications for 3CX AI?

With over 23 years in business telecommunications, Com2 delivers enterprise-ready 3CX AI-driven communication solutions across Australia.

Certified 3CX Experts

A Team of Expert-level 3CX certified engineers for advanced telephony and unified communications, with a focus on onsite deployments. We provide customised, scalable solutions to optimise your communication infrastructure

3CX AI Analysis - Questions Answered

What is 3CX AI Transcription, and how does it work?

3CX AI Transcription is a feature in the 3CX Admin Console that automatically transcribes voice calls and voicemails into accurate text. Using advanced AI call analysis, it provides real-time transcriptions, speaker identification, and sentiment analysis. This feature can help improve phone call analytics, compliance, and customer service performance for any business.

Do I need a specific 3CX licence for AI transcription?

Yes. Voicemail Transcription is available with a 3CX Enterprise / AI licence or higher. Full call transcription requires a 3CX Enterprise Plus (ENT+) licence with 8SC or higher. With Com2 Communications, we can assist in determining the correct 3CX AI licence based on your organisation’s size. Get in touch with us today.

Can we control which calls are transcribed?

Absolutely! The nice thing about 3CX AI Transcription is that it is easily configured at the department, queue, or even user level. This is great for companies currently using a 3CX contact centre, where selective AI call analysis may be required.

Is 3CX AI Transcription secure? Can it be used for analytics?

Yes. All transcripts are stored securely in your 3CX environment with the benefit of encrypted communication. Transcripts are available for review through 3CX Reports and email, pending configuration.

In addition, the transcripts can be used for advanced phone call analytics, such as speaker recognition and sentiment analysis.

Upgrade to 3CX AI Today

If your organisation uses 3CX and wants advanced AI call analysis, intelligent automation, and enterprise-grade phone call analytics, now is the time to upgrade.

Empower your 3CX contact centre, enhance with 3CX AI receptionist, integrate 3CX chatbot automation, and unlock powerful business intelligence.

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