Advanced Call Analytics Software - Analytics 365 for Microsoft Teams
Analytics 365 for Microsoft Teams is a powerful call analytics platform that provides Australian businesses with complete visibility into how calls are handled within the Microsoft Teams environment. Deployed by Com2 Communications, this advanced call analytics software transforms raw call data into actionable insights that improve customer experience, team performance, and service levels.
Analytics 365 can be used in every business to provide real-time reporting on Teams calls as well as enterprise-grade phone analytics.
The Complete Call Analytics Tool for Microsoft Teams
Designed specifically for Microsoft Teams, Analytics 365 provides total visibility into your calling environment through both historical logs and live, current-day reporting. It provides detailed information about call queues, users, performance trends, and missed opportunities, unlike standard Microsoft reports. It also empowers managers to act swiftly and confidently with custom dashboards, live wallboards, and sophisticated filtering.
Real-time call analytics
Customisable Teams call quality dashboards
Advanced Teams call reporting
Clear service level visibility
Scalable analytics for teams of all sizes
Key benefits include:
Call Analytics Features That Drive Better Customer Experiences
Missed Call Analytics
Missed calls can mean lost revenue. With Analytics 365, you can access a real-time, dynamic list of unanswered calls that you can filter by queues, users, or numbers. Missed call analytics go beyond typical Teams reporting.
With the help of this robust call analytics software, you can:
- Monitor callback performance.
- Establish goals for response times.
- Cut down on missed opportunities.
- Boost client satisfaction.
Analytics for Call Performance
Optimise your workflow with deep-dive call analytics. Analytics 365 provides the dual-layer data you need to assess performance and drive accountability across your entire organisation.
Utilise this platform for call analytics to:
- Measure productivity.
- Balance workloads.
- Identify high-performing behaviours.
- Replicate success across teams.
Team Call Quality Dashboards
Live wallboards provide real-time information about service performance, agent availability, and calls in the queue. Supervisors can oversee customer-facing teams in real time thanks to these quality dashboards.
This solution is ideal for contact centres and service teams because they translate phone analytics into quick actions.
Service Level Reporting
With Advanced Teams call reporting, you can take charge of your service levels. Analytics 365 helps teams find gaps, maximise resources, and continuously enhance service delivery with real-time updates and historical insights.
- Wait times on average
- Percentage of calls answered
- Level of service
Analytics 365 for Microsoft Teams—Built for Every Business
Analytics 365 offers scalable call analytics software that scales with your company, regardless of how big or small your team is.
More in-depth information via sophisticated Teams calling reporting
Clear phone analytics for increased accountability
Improved customer experiences through data-driven enhancements
Using actionable analytics to improve team performance
Upgrade to Analytics 365 Today
Discover how Analytics 365 for Microsoft Teams can transform your communications with advanced call analytics, powerful reporting, and real-time dashboards. At Com2, we can help your business improve performance, ensure service quality, and drive better decision-making.