Analytics 365 for Microsoft Teams - Advanced Microsoft Analytics & Teams Reporting
Turn Microsoft Teams data into powerful business insights.
Take your Microsoft Teams experience to the next level with Analytics 365. It’s an analytics platform solution that provides businesses with in-depth insights into calls, meetings, chats, and collaboration activities within the Microsoft Teams environment.
Offered and powered by Com2 Communications, this enterprise-level Microsoft Teams analytics tool helps you optimise your performance, enhance customer conversations, and make more informed decisions through real-time Microsoft Teams reporting and dashboards.
The Ultimate Microsoft Teams Analytics Platform
Analytics 365 is a comprehensive Microsoft analytics and reporting suite purpose-built for the modern workplace. By monitoring everything from calls and meetings to chats and collaboration patterns, this platform turns data into actionable insights in one secure place.
It integrates Microsoft analytics, AI, and real-time reporting capabilities to enable businesses to:
- Enhance customer experience.
- Boost employee productivity.
- Meet compliance requirements.
- Make more informed, data-driven decisions.
Drive Business Growth with Microsoft Teams Analytics Solution
Recording & Conversation Analytics
Get in-depth insights into Teams conversations using secure call recording, transcription, keyword detection, and sentiment analysis.
- Analyse customer and internal Teams conversations.
- Recognise trends, risks, and opportunities.
- Enhance sales and service performance.
- Support compliance and quality assurance.
Perfect for customer service teams that require meaningful conversations.
Call Analytics & Teams Call Reporting
Never let another opportunity slip away with real-time call reporting and performance analytics in Microsoft Teams.
- Record missed and received calls.
- Monitor service levels and response times.
- Assess the performance of the review agent and team.
- Show live wallboards and Teams reports.
Designed specifically for contact centres, support teams, and service desks operating in Microsoft Teams.
Collaboration Analytics & Team Reporting
Understand what Microsoft Teams meeting usage is really telling you about productivity and wellbeing.
- Analyse chat, meeting, and collaboration activity.
- Visualise one-to-one and team activity.
- Offer visuals that encourage efficient teamwork.
- Support employee wellness programmes.
All the findings can be accessed via a customisable Microsoft Teams dashboard.
Powerful Microsoft Teams Reporting & Dashboards
Chats
Meetings
Collaboration trends
User performance
Custom Reporting
Access hundreds of ready-to-use Teams reports or build your own using our powerful Microsoft 365 reporting tool, designed for clarity and action.
- Real-time data updates
- Role-based dashboards
- Executive and operational perspectives
- Scalable across your organisation
Missed Call Reporting
This is an essential Teams report for customer-focused businesses. Turn missed calls into captured opportunities.
- Unanswered calls are instantly identified.
- Analyse trends by team or user.
- Improve response strategies.
- Maximise revenue and customer satisfaction.
Keyword & Sentiment Analysis
Use AI-powered Microsoft data analytics tools to analyse conversations at scale and turn conversation data into actionable business intelligence.
- Automatic transcription
- Keyword tracking
- Sentiment scoring
- Performance appraisal
Why Businesses Choose Analytics 365
Com2 Communications brings Analytics 365 to the Australian market, combining the power of the platform with local knowledge for a seamless, high-performance rollout. Our analytics solutions, designed for specific industries such as automotive, e-commerce & retail, healthcare, legal services, and manufacturing, have been adopted by businesses across different sectors.
By leveraging customised Teams reporting solutions along with artificial intelligence capabilities, our clients experience tangible business outcomes, including:
Improved Efficiency
The average resolution times will be cut by 50%.
Accelerated Growth
40% increase in agent hiring speed.
Proactive Intelligence
Identification of customer pain points is now 35% faster.
Whether you need in-depth team analytics or a Microsoft dashboard, Analytics 365 has what you need to stay productive and on top of your competition.
Upgrade with Analytics 365 Today
Transform your Microsoft Teams environment into a high-performance, data-driven engine. By integrating advanced Microsoft analytics and intelligent reporting, you can move beyond basic usage and unlock the full strategic value of your Teams investment.
Don’t just collaborate—optimise your communication with actionable insights that drive real business results.