3CX Contact Centre

Strengthen your customer interactions & relationships with the 3CX contact centre solution. This comprehensive platform integrates seamlessly with your existing 3CX phone system, providing advanced features without the burden of per-agent fees.

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Experience a Complete Contact Centre Solution

3CX transforms your phone system into a complete contact centre. Your team can handle calls, messages, and chats from a unified interface, incorporating live chat, WhatsApp, SMS, and Facebook messaging. With this multi-channel approach, your sales, marketing and customer support team can engage customers through their preferred communication methods, streamlining interactions and boosting customer relationships.

The 3CX call centre solution comes with incredible features. For instance, you can enhance call distribution with 3CX’s advanced routing features. Utilise skill-based routing to direct calls to the most qualified agents and implement round-robin queues for fair workload distribution. These features, combined with dynamic call queues and call-back options, guarantee no inbound call is missed & customer satisfaction remains high.

Your team can enjoy seamless CRM integration, too. When calls come in, 3CX automatically searches for the caller ID in your CRM and displays relevant data to the agent. This instant access to customer information empowers your team to deliver personalised service, reduces the need for call transfers, and improves the overall customer experience.

Leverage AI-Powered Tools & Real-Time Analytics

3CX contact centre capabilities aren’t like any call centre solutions. It allows your team to utilise cutting-edge AI technology to elevate customer service. 3CX offers call transcription, sentiment analysis, and automated summaries, helping your agents deliver first-class service while saving time. The 3CX call centre dashboard is easy to use and configurable, enabling agents and managers to see their call statistics at a glance.

Real-time analytics are also available to allow managers and agents to check key metrics, monitor status, and track active calls anytime. With this 3CX feature, you can help your managers & agents deliver optimal performance and make decisions quickly.

Eliminate Per-Agent Fees

With 3CX, you can empower your entire team to assist customers without incurring additional costs. The contact centre solution is included in one low yearly fee, eliminating per-agent pricing. You also no longer need to deploy multiple communication tools. Cut costs while enjoying comprehensive 3CX call centre features and boost your team’s productivity. More importantly, the no per-agent fees allow for flexible staffing and ensure everyone in your company can contribute to customer service efforts, maximising efficiency and responsiveness.

3CX Contact Centre: The Benefits for Your Business

Streamlined Customer Interactions

3CX’s contact centre solution goes beyond traditional call handling. It integrates voice, live chat, WhatsApp, SMS, and Facebook messaging, allowing your team to engage customers through their preferred channels. With dynamic call queues, live wallboards & detailed reporting, you can optimise your call centre operations for maximum efficiency.

AI-Driven Customer Service

Harness the power of AI to elevate your customer service. 3CX’s AI-powered tools and real-time analytics provide call transcription, sentiment analysis, and automated summaries. All of these help your agents deliver top-notch service while saving time and reducing customer frustration. No more repeated explanations, annoying call transfers & other unnecessary delays.

Easy Management and Control

Take full control of your contact centre operations. 3CX allows you to configure dashboards, queue strategies, call recording functionalities, and system management easily. In turn, your agents and managers (and even you & other decision-makers) can access critical call statistics at a glance, ensuring you’re all on top of your contact centre’s performance.

Trusted by Top Brands

Join over 350,000 businesses, including Toyota, AirFrance, Holiday Inn, and BMW, who trust 3CX for their contact centre needs. Additionally, Com2 Communications is here to make everything easy for your business, including 3CX phone system setup, optimisation and support. We’ll bring you this advanced solution at the lowest cost, with proven stability and reliability.

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Jayne ★★★★★
Com2 Communications have been attending to our Communication requirements now for 3 years. Mark Pertile has been a valuable asset to our businesses. With his professional knowledge and expert business understanding we recommend Com2 … More Communications with the highest regard.
Connie Spencer ★★★★★
I have been working with Mark from Comm 2 for many years now and have nothing but positive feedback. Mark is always available to assist with any requirements we may have, answer questions honestly and respond to issues with promptness. … More Am thankful to have Mark to call on to assist with all of our Telstra/ IT needs.
Di Rippon ★★★★★
When tasked with setting up phone and internet infrastructure for our small business, I was at my wits end trying to make sense of all the competing information and to find someone who would honestly appraise our needs for both hardware … More and service plans and come up with practical solutions, then be around to continue to support us. I called Com2 late one afternoon, John came to visit the next day and it was like a weight had been lifted off my shoulders. I would definitely recommend Com2 for all your telecommunications needs. [Business Support Manager, Key Assets Qld (not-for-profit Foster Care)]
Steve FStop ★★★★★
The team at COM2 have consistently provided us with a high standard of professionalism including ongoing reviews and tailoring our telecoms services to ensure they keep pace with our evolving needs. I have no hesitation in recommending … More COM2.
Olivia Radcliff ★★★★★
Highly recommended. Worked with Mark and John on the Gold Coast, great communication and very helpful. Thank you guys for the awesome services!
Ashley Irvine ★★★★★
Great service, up time and product.

FAQs

How is 3CX different from other contact centre solutions?

3CX stands out with its all-in-one approach, combining advanced features without per-agent fees. It offers AI-powered tools, multi-channel support, and seamless integration with your existing CRM platforms, all at a competitive price point.

Can I use the contact centre module with the 3CX phone system?

Of course! The 3CX contact centre solution is not standalone but an integral part of the 3CX phone system. It’s available at no extra cost with your 3CX subscription. Don’t hesitate to reach out to us to learn more about the complete 3CX phone system.

Does 3CX support CRMs out of the box?

3CX integrates with popular CRM systems, such as HubSpot, Microsoft Dynamics, and Salesforce, providing instant caller information to agents. Contact our team here at Com2 Communications for specific CRM compatibility details.

How does 3CX support remote work?

If some of your call centre agents are located across the globe, you can turn to 3CX contact centre solutions to support remote work. 3CX offers robust mobile and web apps, allowing your agents to work from anywhere while maintaining full functionality and professional communication.

Can I monitor quality and compliance with 3CX?

Absolutely! 3CX provides real-time monitoring tools like Listen In, Whisper, and Barge In, along with call recording features, enabling continuous quality control and compliance monitoring.

Discover the Full Power of 3CX Phone Systems

With the 3CX contact centre solution, you can elevate your team’s customer service capabilities. But this feature just gives you a glimpse of what 3CX phone systems can offer. Contact us today to discover the full capabilities and benefits of 3CX phone systems.

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