3CX Live Chat

Elevate your customer service and increase conversions with 3CX Live Chat. This powerful tool integrates seamlessly with your website and 3CX phone system, providing a comprehensive, unlimited & zero-cost solution for real-time customer engagement.

24/7 - 365 Days

Support

5 STAR

Service

EXPERT

Advice

Quick & Easy

Setups

Best Product

@ Best Prices

Connect Instantly with Customers

Engage your website visitors in real-time, answering queries and guiding purchases at the moment of highest interest. With 3CX Live Chat, your team can provide immediate assistance, reducing bounce rates and increasing the likelihood of conversions. The intuitive interface allows agents to handle multiple chats simultaneously, maximising efficiency and customer satisfaction.

When chat isn’t enough, your customers or your agents can switch the chat to a free live voice or video call directly from their browsers. Up to 50% of live chats get redirected to the call centre, forcing the customer to repeat everything! In such instances, live chat systems can be an additional hurdle that extends resolution times. However, with 3CX Live Chat, this is not the case! The customer or chat representative can quickly transform the chat into a call for clearer communication.

Manage Multiple Channels from One Interface

Handle chats, calls, and messages from one intuitive interface. 3CX Live Chat consolidates your communication channels, allowing your team to switch seamlessly between different modes of customer interaction. This unified approach ensures no customer query falls through the cracks, regardless of the chosen communication method.

Also, with 3CX mobile apps, your team can stay connected with customers even when they’re on the move. 3CX Live Chat offers robust iOS and Android apps, enabling your team to manage chats on the go. This flexibility ensures your customers receive prompt responses, regardless of your agents’ location, maintaining high levels of service and responsiveness.

Customise 3CX Live Chat Bubble to Match Your Brand

Make a lasting impression with a chat widget that reflects your brand identity. 3CX Live Chat offers extensive customisation options, allowing you to tailor the chat bubble appearance to match your website’s design.

Worried about setting up the 3CX Live Chat? Don’t be. If your business has a WordPress website, all you have to do is install the free WordPress 3CX Live Chat plugin to get live chat—and possibly calls— integrated with your website easily. It takes under ten minutes to install and configure. Com2 Communications is also here to help get everything set up. We’re ready to assist you in installing your 3CX phone system and its incredible features, such as the 3CX Live Chat.

3CX Live Chat: The Benefits for Your Business

Increased Conversions

By providing instant support and guidance, 3CX Live Chat helps resolve customer doubts in real-time, significantly boosting conversion rates. You can also leverage the live chat to implement strategies to proactively engage high-value prospects, turning hesitant browsers into confident buyers and driving your bottom line.

Improved Customer Satisfaction

Offer immediate support to enhance the user experience. With 3CX Live Chat, you can address customer concerns instantly, reducing frustration and increasing satisfaction. This proactive approach to customer service can lead to higher customer retention rates and positive word-of-mouth referrals, strengthening your brand reputation.

Cost-Effective Solution

Unlike other live chat solutions, 3CX Live Chat comes with no per-agent fees. This allows your entire team to assist customers without incurring additional costs. Com2 Communications can help you leverage this feature to create a more responsive, company-wide customer service culture without straining your budget.

Enhanced Efficiency

Automatically route chats to the right department or agent based on predefined rules. This intelligent routing helps guarantee that customer queries are handled by the most appropriate team member, reducing response times and improving first-contact resolution rates. Our team can help you set up and optimise these routing rules for maximum efficiency.

Valuable Insights

Gain crucial data on customer behaviour and preferences through detailed chat analytics. These insights can help your team refine your products, services, and sales & marketing strategies. Simply interpret this data and implement changes that drive continuous improvement in your customer engagement efforts.

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Jayne ★★★★★
Com2 Communications have been attending to our Communication requirements now for 3 years. Mark Pertile has been a valuable asset to our businesses. With his professional knowledge and expert business understanding we recommend Com2 … More Communications with the highest regard.
Connie Spencer ★★★★★
I have been working with Mark from Comm 2 for many years now and have nothing but positive feedback. Mark is always available to assist with any requirements we may have, answer questions honestly and respond to issues with promptness. … More Am thankful to have Mark to call on to assist with all of our Telstra/ IT needs.
Di Rippon ★★★★★
When tasked with setting up phone and internet infrastructure for our small business, I was at my wits end trying to make sense of all the competing information and to find someone who would honestly appraise our needs for both hardware … More and service plans and come up with practical solutions, then be around to continue to support us. I called Com2 late one afternoon, John came to visit the next day and it was like a weight had been lifted off my shoulders. I would definitely recommend Com2 for all your telecommunications needs. [Business Support Manager, Key Assets Qld (not-for-profit Foster Care)]
Steve FStop ★★★★★
The team at COM2 have consistently provided us with a high standard of professionalism including ongoing reviews and tailoring our telecoms services to ensure they keep pace with our evolving needs. I have no hesitation in recommending … More COM2.
Olivia Radcliff ★★★★★
Highly recommended. Worked with Mark and John on the Gold Coast, great communication and very helpful. Thank you guys for the awesome services!
Ashley Irvine ★★★★★
Great service, up time and product.

FAQs

How does 3CX Live Chat integrate with our existing systems?

3CX Live Chat seamlessly integrates with your website and 3CX phone system, creating a unified communication platform. If you need assistance, Com2 Communications is here to handle the entire integration process, ensuring the chat functionality works smoothly with your existing infrastructure. With this integration, you can enable consistent user experience across all communication channels and empower your team to manage all customer interactions from a single interface.

Can we customise the chat widget to match our brand?

Absolutely. The 3CX Live Chat bubble is fully customisable to align with your brand’s look and feel. Feel free to tailor the widget’s appearance, including colours, fonts, and positioning, to create a seamless extension of your website design and brand identity.

Is there a limit to the number of agents who can use the live chat?

No, there are no per-agent fees with 3CX Live Chat. Your entire team can use the live chat feature without paying additional costs. This flexibility allows you to scale your customer service efforts as needed, involving more team members during peak times without worrying about escalating expenses.

How can we manage chats outside of business hours?

3CX Live Chat offers several features to maintain customer engagement 24/7. These include automated responses or offline greetings, messaging for customers to leave queries, and the ability to set custom availability hours. Don’t hesitate to reach out to us to learn more about these features.

Discover the Full Power of 3CX Phone Systems

With the 3CX Live Chat, you can boost customer satisfaction and conversion. However, this feature only gives you a glimpse of what 3CX phone systems can offer. Contact us today to discover the full capabilities and benefits of 3CX phone systems.

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