3CX Microsoft 365 Integration
Enhance your business communications by integrating 3CX with Microsoft 365. This powerful combination simplifies contact and call administration, improves user experience, and leverages your existing Microsoft 365 investment.
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Simplify Administration with Microsft 365 User Sync
Automatically create and manage 3CX phone system extensions by syncing with Microsoft 365 users. This feature eliminates manual entry, saving time and reducing errors. When new employees join or leave, their 3CX extensions are automatically created or deactivated.
This 3CX Microsoft 365 (or Office 365) integration also covers calendar and contact details. Your team can automatically update 3CX status based on Microsoft 365 calendar entries. Status changes reflect “Show As” options like “Do Not Disturb” and revert as calls or meetings end. This feature ensures your team’s availability is always up-to-date across both platforms. Keep your contacts up-to-date as well by syncing from Microsoft 365 to the 3CX phonebook. Manage and update contacts centrally in Microsoft 365 for easy calling via 3CX apps. This bi-directional sync ensures your team always has access to the latest contact information, whether using Outlook or 3CX.
Enable Single Sign-On (SSO) & Leverage SharePoint for Storage
Streamline user access with SSO, allowing your team to log in to 3CX using their Microsoft credentials. This reduces password fatigue and helpdesk requests while enhancing security through centralised authentication. With 3CX Microsoft 365 integration, your team can utilise the existing SharePoint storage for call recordings and backups, too. In turn, you can centralise your data storage, leveraging SharePoint’s robust security and compliance features.
Utilise Teams Direct Routing & Click2Call Seamlessly
Bridge the gap between Microsoft Teams and your 3CX phone system. The 3CX and Teams integration allows Teams users to make and receive external calls via 3CX, providing a unified communication experience. The same goes for Click2Call on Microsoft 365. You can enable your team to initiate 3CX calls directly from M365 applications. With Click2Call, users can dial numbers from Outlook emails, SharePoint pages, or any web page with a simple click. Our team at Com2 Communications can help deploy and configure the Click2Call browser extension, integrating it with your 3CX system.
3CX Microsoft 365 Integration: The Benefits for Your Business
Cost Savings
Leverage your existing Microsoft 365 investment by utilising SharePoint for storage and limiting Teams licenses while keeping most users or agents on 3CX. With this approach, your business can optimise licensing costs and maximise the value of both platforms while providing full communication capabilities to your entire team.
Enhanced Productivity
Integrating 3CX with Microsoft 365 allows your team to work seamlessly across platforms. Launch calls directly from Microsoft 365 with Click2Call, access synced contacts, and stay connected with automatic status updates. This integration eliminates the need to switch between applications, saving time and reducing errors.
Simplified Management
Reduce time-consuming admin tasks with automatic user syncing, SSO logins, and centralised contact management. 3CX Microsoft 365 integration streamlines IT operations, reducing the burden on your support team and minimising the risk of configuration errors.
Improved Communication Flow
With seamless integration between 3CX and Microsoft 365, your team can communicate more effectively. Presence information is always up-to-date, contacts are synced across platforms, and calls can be initiated from any Microsoft 365 application. The result? Faster decision-making, better customer service, and increased overall efficiency.
Improved Security and Compliance
When you centralise authentication through SSO and utilise SharePoint for data storage, you can enhance your business’s overall security posture. You can apply consistent security policies across your communication platforms, reducing the risk of data breaches.
FAQs
Can I sync my Microsoft 365 contacts with 3CX?
How does calendar integration work between Microsoft 365 and 3CX?
Can I use Single Sign-On (SSO) with 3CX and Microsoft 365?
How can I leverage SharePoint storage with 3CX?
Discover the Full Power of 3CX Phone Systems
With the 3CX Microsoft Integration, you can transform your business communication. However, this feature only gives you a glimpse of what 3CX phone systems can offer. Contact us today to discover the full capabilities and benefits of 3CX phone systems.
