Microsoft Teams Call Recording Software: AI-Powered Insights
At Com2 Communications, we bring you Analytics 365, the latest call recording solution to help your business increase productivity, stay compliant, and provide your team with valuable information gathered from every call.
Our call recording solution captures, analyses, and optimises every interaction, whether you’re managing remote teams, customer service centres, or internal collaboration.
How Analytics 365 Call Recording Works
Analytics 365 captures Microsoft Teams conversations by merging cloud-based call recording with advanced artificial intelligence (AI) to deliver deeper insights. Its capabilities to transcribe, track, and analyse keywords allow your business to:
- Evaluate the performance of your monitoring agents.
- Ensure regulatory compliance.
- Optimise call centre efficiency with speech analytics.
Key Features of Analytics 365 Microsoft Teams Call Recording
Maximise the potential of every call with a feature set that is optimised for compliance, intelligence, and performance. Analytics 365 is fully integrated with your infrastructure to offer the most powerful Teams call recording software.
AI-Powered Transcription & Speech Analytics
Turn each conversation into a searchable asset. Our AI call recording solution enables real-time translation of speech into accurate, multilingual texts.
- Searchable Records: Search for specific points in recorded calls in Teams.
- Actionable Intelligence: Use the call recording artificial intelligence to determine conversation patterns and emerging trends.
- Accuracy & Compliance: Increase call centre accuracy with accurate transcripts that provide a legal record of all Microsoft Teams calls.
Advanced Keyword & Sentiment Analysis
“Know the reason behind every call.”
Analytics 365 not only listens to calls but also understands the intention and sentiment of your recorded calls.
- Sentiment Rating: Automatically determine the level of consumer satisfaction to enhance the service quality.
- Automated Alerts: Get alerts for particular words, thus enabling real-time monitoring and instant conflict resolution.
Trend Tracking: Identify top-performing scripts and customer pain points for all call recording data on Microsoft Teams.
Automatic Quality Assurance and Performance Analysis
Automate and optimise coaching processes through a data-based approach. Our call recording system analyses all calls, with no human intervention or bias.
- Scorecards & Outcomes: Leverage automated scorecarding tools to assess agent performance and help with ongoing optimisation.
- Complete Visibility: Get the complete picture of agent performance by assessing all Microsoft Teams call recordings.
- Efficient Coaching: Employ playback tools to demonstrate best practices during training sessions.
Secure Cloud-Based Recording and Playback
Enjoy the flexibility of having a cloud-based call recording system with a centralised management dashboard.
- Universal Access: Whether you use the Analytics 365 call recording application on PCs or mobiles, your team can record and replay calls.
- Seamless Integration: Our Microsoft Teams call recorder is designed to enable effortless control and quick access to historical records.
- Centralised Storage: Simplify oversight with a centralised hub that makes it easy to evaluate performance, identify trends, and coach your team more effectively.
Enterprise-Class Compliance & Security
Shield your business and customers with cloud call recording software that adheres to the most stringent global regulatory requirements.
- Tamper-Proof Storage: Protect the integrity of your data with secure, encrypted archives.
- Sensitive Data Redaction: Automatically redact credit card numbers and sensitive data to ensure PCI-DSS compliance.
- Flexible Retention: You can personalise your retention periods to suit the legal requirements of your industry, ensuring that your call records in Microsoft Teams are always audit-ready.
Why Businesses Choose Analytics 365
With Microsoft Teams call recording integrated into your workflow, organisations can:
Reduce risk and ensure compliance.
Enhance customer service performance.
Gain actionable insights from every interaction.
Improve employee training and accountability.
Com2 Communications ensures your cloud call recording software is deployed quickly, configured correctly, and supported locally in Australia.
Transform Your Microsoft Teams Experience
Empower your customer service teams and business collaboration with Analytics 365, the ultimate call recording solution for Microsoft Teams. Capture every conversation, analyse interactions, and optimise performance with AI-powered insights delivered securely in the cloud.