1300 887 495

What is a call hunt group?

by john

A hunt group is a designated set of users, lines or individual extension that are place into a group for a particular type of incoming call. This feature is available on most PABX – Phone Systems, both on-premises phone systems or hosted phone system solutions. A good example of a hunt group would be ...

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How to Choose and ISP for Your Small Business

by john

If you think that all internet connections are the same, you are not alone. While it may be true in some instances you will notice such as price and types of connections, you really have to shop around. Finding the best Internet Service Provider (ISP) that suits your needs is key. Continue reading as you are helped to understand internet types and which one may work for what you need in your business.

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1300 Numbers Create a Powerful Customer Experience

by john

1300 numbers are indeed a very powerful tool businesses should invest in when it comes to upgrading their marketing and promotional media. These numbers also come in handy with regard to using the many features and calling options that come along with having the service. Depending on your provider, the 1300 and 1800 numbers come with some features that help guarantee your business develops an amazing call experience for your customers.

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Fibre 100 – Fibre 200 – Fibre 400 Changing how Business Operates

by john

High speed internet services delivered by Fibre are a game changer!

With the advent of large scale fibre deployments, we are now giving the latest and greatest pipes to the market place to clients of all sizes and it has become remarkably cost effective to do it..... Read more

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How to create an effective IVR Menu for you 1800 Number

by john

Call routing IVR (Interactive Voice Response) menus are a brilliant way to manage your 1800 number incoming calls. This feature helps strengthen the efficiency of your service as it lowers the call wait periods and transfers to wrong people and departments. Read more on how you can build a more effective IVR...

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6 Ways VoIP and SIP can change the way you work

by john

Hosted VoIP or SIP PABX solutions

VoIP or SIP telephone systems are turning up everywhere around Australia. Due to how dominant the internet has become, the advent of the NBN, more people and organisations are having more ways to communicate with one another. A good portion of the changes are relative to now available speeds. Other changes are regarding management, degree of automation and mobility. 

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1300 and 1800 Numbers: What are the Differences?

by john

1300 and 1800 numbers are quickly becoming a tool every business needs. Both numbers are offering great benefits and include lots of features and other operating functions. When it comes to these two numbers, people generally want to know and understand what the differences between the two are. Which number is best to be used for your business? 

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3 ideas for How To Train your Call Centre Staff

by john

Call Centre Agents - 3 Tips on Traaining your Call Centre Staff

Did you know that recruiting and training a new employee costs an average company at least around $5,800 per year? Just imagine the costs on a larger scale for huge corporations! Recruiting and training new employees has become one of the most costly and tedious items found on just about every companies’ financial sheets.

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15 Outbound Call Centre Features

by john

The world of outbound dialing is full of technical magic, algorithms and formulas that make the outbound dialing phone systems a mystery to most, so today we do a little explainer on the elements of out-bound dialers…

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22 Inbound Call Centre Features

by john

Going into the world of an Inbound Contact Centre, you will quickly grasp that the environment looks simple enough on the surface but when you scratch at it, you will find there are a mass of features behind them that make them effective and well-oiled machines.

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