Avaya, one of the world’s largest contact and call centre systems vendors, announced last month that they are teaming up with Google to offer their popular Avaya IP Office Contact Centre, hosted in the Google Cloud.
The “Customer Engagement On Avaya Powered by Google Cloud Platform” will be a subscription based service starting at 10 call centre agents, scaling up to a total of 250 call centre agents. Users simply provision a Chrome device, download the Customer Engagement On Avaya software and connect a headset or Avaya IP Phone and you are up and running.
What does this mean for you and your business?
- You will no longer require an on premise contact centre, everything will be hosted in the cloud
- For a monthly subscription cost, you receive all the powerful features of Avaya IP Office Contact Centre such as:
- Call centre telephony
- Email queuing
- Web chat
- Call recording
- Live and historic reporting
- Outbound dialling campaigns
- And more
- And being in the cloud, your agents can make and receive calls from your call centre anywhere in the world, not just from your offices
Avaya and Google will be launching their Avaya IP Office Contact Centre in the cloud for the U.S market in the second quarter of 2015. To find out when this will be available in Australia, register your interest with us here and we will keep you up to date
Com2 Communications has over a decade of experience in delivering high-performing affordable phone systems technology to small, medium and large businesses Australia wide. We have a large range of phone systems, call centre and contact centre technology and video conferencing
To find out more about Avaya phone systems, visit here.
To find out more about our call and contact centre phone systems, visit here
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