For many Australian businesses, the phrase “this call may be recorded” has become a background hum. We hear it so often that we sometimes forget the immense power—and the significant responsibility—housed within those digital audio files. Whether you are running a boutique real estate agency in Brisbane or a national logistics firm, your call recordings […]
Call Recording Best Practices for Compliance, QA & Training Read More »
The Australian business landscape is moving faster than ever. We’re no longer just using the internet; we’re also operating in an era of real-time AI agents, multi-gigabit cloud ecosystems, and hyper-connected remote teams. So, if your office is still leaning on ageing copper infrastructure, you aren’t just dealing with slow speeds—you’re also essentially trying to
Out with the Old Copper: How Fibre Cabling Will Supercharge Your 2026 Productivity Goals Read More »
1300 numbers are indeed a very powerful tool businesses should invest in when it comes to upgrading their marketing and promotional media. These numbers also come in handy with regard to using the many features and calling options that come along with having the service. Depending on your provider, the 1300 and 1800 numbers come with some features that help guarantee your business develops an amazing call experience for your customers.
1300 Numbers Create a Powerful Customer Experience Read More »
With the advent of large scale fibre deployments, we are now giving the latest and greatest pipes to the market place to clients of all sizes and it has become remarkably cost effective to do it….. Read more
High Speed Internet Services Delivered By Fibre Are A Game Changer! Read More »
Call routing IVR (Interactive Voice Response) menus are a brilliant way to manage your 1800 number incoming calls. This feature helps strengthen the efficiency of your service as it lowers the call wait periods and transfers to wrong people and departments. Read more on how you can build a more effective IVR…
1300 and 1800 numbers are quickly becoming a tool every business needs. Both numbers are offering great benefits and include lots of features and other operating functions. When it comes to these two numbers, people generally want to know and understand what the differences between the two are. Which number is best to be used for your business?
What are the differences between 1300 & 1800 Numbers? Read More »
Did you know that recruiting and training a new employee costs an average company at least around $5,800 per year? Just imagine the costs on a larger scale for huge corporations! Recruiting and training new employees has become one of the most costly and tedious items found on just about every companies’ financial sheets.
The world of outbound dialing is full of technical magic, algorithms and formulas that make the outbound dialing phone systems a mystery to most, so today we do a little explainer on the elements of out-bound dialers…
Driving Value From Outbound Contact Centre Begins With The Right Tools Read More »
Going into the world of an Inbound Contact Centre, you will quickly grasp that the environment looks simple enough on the surface but when you scratch at it, you will find there are a mass of features behind them that make them effective and well-oiled machines.
When the Management Team of a commercial Property Management business were put in contact with Com2 Communications, it was because they were in need of some good advice on Desktop as a Service…
Sunshine Coast Property Management Company Moves To Desktop As A Service Read More »
