Optimise Your Microsoft Teams with Cytrack Reporting Software
Get full visibility into your business communications with CyReport for Microsoft Teams—an all-in-one reporting and analytics solution. CyReport helps you track performance, measure customer experience, and optimise team productivity. More importantly, it is perfectly made for the Microsoft Teams environment.
CyReport for Microsoft Teams Features
Real-Time Usage Insights
Get a clear view of how your organisation uses Microsoft Teams, whether it’s for voice calls, video meetings, or internal chats. CyReport captures data in real time, helping your business identify the areas that aren’t being fully utilised and uncover any communication roadblocks between departments.
Call Quality Monitoring (QoS)
CyReport offers detailed insights into the quality of every call and meeting within your organisation. You can check devices and analyse voice and video call quality across all the Teams users in your company to ensure every interaction is smooth and professional.
Agent Performance Tracking
Dive deep into agent-level data across essential contact centre metrics like call duration, time to answer, First Call Resolution (FCR), and customer sentiment. Visualise performance by team, department, or individual agent.
Custom Dashboards & Reports
Customise your reporting with filters, and schedule reports to your operational goals using CyReport’s user-friendly dashboard builder. You can choose from prebuilt templates or create custom filters to spotlight the KPIs that matter most. Visualise data by region, department, or communication type (call, chat, video).
Automated Scheduling
Set up reports to be sent automatically to inboxes or shared Microsoft Teams channels daily, weekly, monthly or on a schedule that suits your team. Utilise adaptive cards to keep key insights front and centre for those making decisions.
Seamless Teams Integration
CyReport works seamlessly within Microsoft Teams or can be accessed in a separate browser tab. You can embed live dashboards into specific Teams channels or tabs, ensuring that different departments always have access to the data that matters to them. Embed dashboards into Teams tabs or generate real-time alerts via adaptive cards.
Data-driven decision making (DDDM) involves using facts, metrics, and data analysis to inform strategic business decisions, and it is essential to understand to enhance customer satisfaction and efficiency. With CyReport, you’ll have a complete picture of how your organisation is connecting, internally and externally.
With CyReport, you’re not just collecting data, but you’re also gathering context. It’s a powerful dashboard that allows you to visualise performance, spot communication gaps, and make better decisions with real usage intelligence. CyReport offers the visibility you need to proactively manage your Teams environment and answer these questions.
Why Analytics Matter to Your Business
- How long must customers wait to be answered?
- Are calls being abandoned or routed to voicemail or overflow queues?
- How do individual agents or departments differ in terms of responsiveness and efficiency?
- Are urgent messages being emphasised, ignored, or not dealt with promptly?
Get visibility across all communication channels—calls, chats, video, and queues.
Make informed decisions with trend data and individual performance insights.
Align teams with KPIs that matter to your business.
Increase profit by finding inefficiencies and tracking cost allocation.
Measure staff productivity & customer interactions.
Gain full transparency over Teams usage across voice, video, and chat.
Hosted securely on Microsoft Azure, built for compliance.
Business Benefits of CyReport
Contact us today for local installation and support throughout Brisbane, the Gold Coast, and Northern Rivers, NSW.
Deep Analytics Across Every Teams Channel
CyReport doesn’t just generate reports; it gathers data from your Microsoft Teams environment and transforms it into valuable business insights and delivers a full analytics ecosystem tailored to how your team operates.
Teams Performance & Telephony Analytics
- PSTN/Direct Routing usage
- Call queues and group statistics
- Agent-level performance breakdowns
- Quality of Service (QoS) tracking for Teams voice calls
Video Conference Insights
- Participant-level meeting analysis
- Internal vs. external attendee breakdowns
- Modality-specific reporting (video, screen share, audio only)
Microsoft Teams Chat Monitoring
- Number of daily chats and mentions
- Sentiment and emotion analysis (heart, laugh, angry, sad, etc.)
- Message priority and attachment tracking
- Chat type: channel, group, or 1-on-1
Channel & Team Activity
- Last updated channel timestamps
- Identify underutilised or inactive channels
- Performance comparison by workgroup
Built for Modern Workplaces
CyReport’s cloud-native design and web interface mean you can access insights anywhere, anytime.
Drag-and-drop Report Designer to build your reports
Choose from Cytrack’s library of prebuilt templates
Set automatic scheduling to send reports to inboxes or Teams channels
Create team-specific dashboards and embed them into relevant Teams tabs
See KPIs in real time—without switching between tools.
Fully Scalable, Secure & Supported
CyReport runs on Microsoft Azure for enterprise-grade security and data privacy. With over 20 years in telecommunications, Com2 delivers more than software; we deliver outcomes and support businesses across Brisbane, Gold Coast, and Northern Rivers, NSW:
Proactive monitoring
Personalised onboarding
Regional support with local insight
Ongoing training for your team
FAQs – CyReport for Microsoft Teams
What kind of support can I expect with CyReport Analytics from Com2?
At Com2 Communications, we offer thorough local support for all CyReport plans. This means you’ll have direct access to our friendly customer service team and easy-to-follow troubleshooting guides. If you need a bit more assistance, call us at 1300 887 495. We’re here as your local partner to help with your Microsoft Teams analytics needs.
How does CyReport Analytics protect my data?
CyReport is designed with security in mind. All your data is safeguarded by encryption protocols, secure cloud storage through Microsoft Azure, and strict role-based access controls. Com2 is committed to ensuring your Microsoft Teams communication data is managed with the utmost security and compliance. You can rest easy knowing your business intelligence is private, protected, and fully auditable.
Does Cytrack charge extra for tracking Microsoft Teams chat messages?
The good news is, no, Cytrack doesn’t have any additional fees for chat message tracking. However, keep in mind that your Microsoft Teams licensing plan will determine how much chat data can be tracked. The availability and extent of chat analytics depend on what your current Microsoft 365 plan allows. If you’re not sure whether your licence supports this feature, Com2 is here to help you navigate your options.
How does Microsoft Teams licensing impact Cytrack Teams chat tracking?
CyReport uses Microsoft Teams’ APIs to collect chat data, and the amount of chat history and metadata available for tracking is dictated by your existing Microsoft Teams licensing agreement.
Ready to Make Smarter Business Decisions?
With CyReport for Microsoft Teams, you’re not just tracking activity—you’re also improving performance, reducing inefficiencies, and creating accountability across your entire organisation. Experience its full potential. We’re here to help you.