ADVANCED PHONE SYSTEM FEATURES
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Com2 - We're making telecommunications easy!
Check out Com2 comprehensive suite of innovative phone system features designed to enhance communication, streamline operations, and improve business efficiency. From VoIP integration to advanced call management tools, our solutions offer everything you need to stay connected and in full control. Explore the full range of features to find the perfect fit for your organisation.
VoIP Integration
VoIP integration connects your phone system to the most important business tools, like CRMs and cloud applications, making workflows easier and operations more effective.
Call Encryption
Call encryption works by transforming your voice data into unreadable code using technologies such as E2EE and TLS that protect privacy and prevent cyber threats
Conference Bridge
A conference bridge is a virtual meeting space that connects multiple participants from different locations, devices, and networks, often via a VoIP system, for calls or video conferences.
Softphone Support
The softphone support allows users to make VoIP calls from any device, providing flexibility and efficiency in communications for employees from any place where there is access to the internet.
Interactive Voice Response
IVR automates call routing, enabling callers to obtain information or reach departments through voice or keypad inputs, further enhancing call centre efficiency and personal, high-quality service.
Call Barring
Call barring lets businesses control who can make and receive calls, improving security and cost efficiency by blocking unwanted calls, like international or premium rate calls.
Caller Analytics
Caller analytics provides insights into your phone interactions by analysing call data. Help you improve the customer experience and increase efficiency in business operations.
Voicemail to Email
Voicemail to Email send your voicemail messages directly to your email inbox. This makes it easy to manage your messages and stay connected from anywhere.
Call Bridging
Call Bridging connects multiple callers in real time. It facilitates smooth communication and collaboration for more effective conversations.
Custom Caller Greetings
Custom Caller Greetings personalise your phone system with a customised message. Create a professional and friendly experience for each caller.
Hot desking
Hot Desking customise your workspace by completing assigned desks. Promote collaboration while reducing office costs and easily adapts to hybrid operating models.
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD) streamlines call management by routing incoming calls to the correct agent department. Increase efficiency and ensure every customer connects quickly.
Follow Me / Find Me
Follow me / Find me ensure you never miss a call by forwarding calls to multiple devices or locations. Connect and access anywhere.
Remote Call Management
Remote call management allows you to control and manage your calls from anywhere. Work efficiently and stay connected wherever you are.
Call Logs & History
Call log & history keep detailed records of incoming, outgoing, and missed calls. Easily track, analyse, and manage communications.
VoIP Phone Provisioning
VoIP phone provisioning makes setup easier by automatically configuring your VoIP equipment. Keep your phone system running quickly and efficiently.
Time Based Call Routing
Time-based call routing routes calls based on the time of day or week. Make sure calls can be handled effectively, even if it's outside of business hours.
Custom Call Flows
Custom call flows help you design call routes that fit your business needs. Enhance the customer experience with smooth, efficient call routing.
Call Reporting
Call reporting provides insights into call performance and trends. Analyse data to optimise and improve your communication strategy.
International Call Support
International call support ensures smooth global communication. Connect with customers and teams wherever you are with reliable, cost-effective calling.
Voice Recognition
Voice recognition makes interactions easier by turning voice commands into actions. Increase efficiency and improve user experience with precise voice control.
Call Whispering
Call whispering allows managers to train agents during live calls without listening to the caller. Strengthen training and real-time support for better results.
Call Barging
Call barging allows managers to join live calls, by providing real-time support or intervention. Efficiently increase customer service efficiency and agent performance.
Call Screening
Call screening helps you identify callers before you answer. Decide how to handle calls for better performance and more personalised responses.
Call Pop
Call Pop puts caller information right on your screen before answering. Easily improve customer interactions by providing personalised service.
Speech-to-Text Transcription
Speech-to-text transcription converts speech into written text. Simplify call documentation and improve accessibility with accurate transcripts.
Virtual Phone Numbers
Virtual phone numbers create a local presence anywhere without necessarily setting up an office. Make services easy to access and expand your reach without any extra effort.
Geo-Routing
Geo-routing directs calls based on the caller's geographical location. It connects customers with the appropriate team for localised help and more relevant services.
Custom Voicemail Greetings
Custom Voicemail Greetings allow you to personalise your voicemail experience with customised messages. Make it a professional and friendly experience for every caller.
Dynamic Caller Routing
Dynamic Caller Routing directly automates calls based on real-time conditions, such as agent availability or caller input. Ensure seamless and efficient call handling.
Call Centre Support
Call Centre Support provides tools and features to manage high call volumes efficiently. Enhance customer satisfaction with streamlined operations and responsive service.
Call Priority Levels
Call Priority Levels let you rank and route calls based on importance. Ensure urgent matters are handled first for improved efficiency and responsiveness.
Inbound Number Masking
Inbound Number Masking hides the caller's number to protect privacy. Ensure secure and anonymous communication for sensitive interactions.
Inbound Fax to Email
Inbound Fax to Email converts incoming faxes into digital files and delivers them to your email. Simplify document management and access faxes anywhere.
Outbound Dialler
Outbound Dialler automates outgoing calls for sales, support, and follow-ups. Boost efficiency and connect with customers faster.
Call Tags
Call tags you label and classify the call for easy tracking and organisation. Improve streamline call management and workflow efficiency.
Extension Dialling
Extension dialling enables quick internal calling using short extension numbers. Improve team communication and streamline connectivity within your organisation.
Call Transfer to External Numbers
Call transfer on external numbers allows you to redirect the call on a mobile phone or landline outside your system. Ensure easy communication, even when going.
Personal Call Analytics
Personal call analytics provides insight into your call activity, including periods, frequency and patterns. Adapt the performance and improve communication efficiency.
Disaster Recovery Routing
The disaster recovery routing ensures that the call outage or emergency is automatically restored. Maintain easy communication and business continuity all the time.
Call Abandonment Monitoring
Call Abandonment Monitoring tracks dropped or unanswered calls to identify trends and improve response rates. Reduce missing opportunities and increase customer service.
VoIP Phone Support
VoIP Phone Support provides assistance for setup, troubleshooting, and maintenance of VoIP devices. Ensure reliable and uninterrupted communication for your business.
Call Escalation
The call escalation automatically roots immediate or unresolved calls for high-level support. Ensure that important issues are handled quickly and efficiently.
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