Call Latency Monitoring
Call latency is the delay between communication sessions. Even small delays can significantly affect call quality, disrupt conversations and lead to dropped calls. Call latency monitoring helps businesses and IT teams identify and proactively resolve network issues, such as long round-trip times or packet delays. By effectively managing voice call latency, organisations can increase call clarity, reduce interruptions and improve the overall communication experience for customers and employees.
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What Is Latency in Internet Speed?
Latency in internet speed is the delay between sending a request and receiving a response on the network. Latency, measured in milliseconds (ms), can significantly impact online activity, including call latency and video conferencing latency for VoIP.
In Australia, latency is often influenced by geographic location. Data packets that travel long distances between servers and devices can lead to high latency. Increased data traffic also causes delays in data transmission. The same happens when your business has outdated infrastructure; it may struggle to handle modern internet speeds.
Regional Variations in Latency
- Latency in Perth: Perth’s geographic isolation often results in higher latency as transmission distances to main data centres in the eastern states increase.
- Latency in Gold Coast: Due to its proximity to critical infrastructure hubs, factors such as network congestion and local ISP performance continue to impact call latency in this area.
- Rural and Remote Areas: High-speed internet infrastructure is limited to areas outside city centres, and reliance on satellite connections causes additional delays.
ISP and Network Factors
- Service Provider Quality: The reliability and performance of your ISP have a huge impact on latency levels. Some providers offer better support for low-latency applications.
- Congestion: Network congestion during peak usage can cause significant delays in voice calls and other real-time communications.
- Infrastructure Limitations: No matter the location, older or less robust infrastructure increases round-trip times and packet loss.
How Call Latency Monitoring Works
Call latency monitoring is the use of tools and techniques to measure, analyse, and manage latency in voice communications systems, especially VoIP networks. By identifying latency issues early, businesses can prevent interruptions and maintain high-quality calls.
Tools for Call Latency Monitoring
Latency Test Tools
These tools can measure network performance metrics, such as round trip time (RTT), jitter and packet loss, to determine the delay level.
Network Monitoring Software
It provides continuous monitoring and alerts teams about spikes in delays and the root causes.
Real-Time Analytics
The dashboard monitors live performance to help instantly optimise communication systems.
Key Metrics Analysed
Round-Trip Time (RTT)
It measures the time it takes for a data packet to travel to the receiver and back. A lower RTT means better call performance.
Jitter
It evaluates the variance in arrival times of data packets, which may cause audio interruption during calls.
Packet Loss
It detects dropped data packets that result in poor call quality or outages.
Benefits of Call Latency Monitoring
Improved Call Quality
Tracking call latency helps ensure smooth communication by reducing delays and interruptions, especially in real-time voice interactions, leading to better conversations.
Enhanced Customer Experience
Reliable and continuous calls boost customer satisfaction and trust, creating a positive perception of your brand and strengthening relationships.
Proactive Issue Resolution
By identifying latency issues early, businesses can address network bottlenecks or ISP inefficiencies, ensuring minimal downtime and optimal communications performance.
How to Reduce Call Latency
Optimising Networks
Prioritise critical applications and manage bandwidth efficiently by enabling Quality of Service (QoS) settings to reduce latency. This ensures voice traffic is prioritised over less time-sensitive data or online activities.
Upgrading Infrastructure
Invest in modern network equipment, such as routers and switches, to support high-speed connections.
Regular Testing
Perform latency tests in Australia to monitor network performance and identify areas for improvement. Regular testing will help track changes, optimise configuration and guarantee consistent, high-quality communication.
Why Choose Com2 Communications for Call Latency Monitoring
At Com2 Communications, we specialise in ensuring smooth communication by offering advanced call latency monitoring solutions. With years of expertise, we can help Australian businesses achieve clear, seamless and reliable voice communication.
Proven Expertise
Our team has extensive experience identifying and resolving latency issues, ensuring your network will function at peak efficiency. We use advanced tools to monitor network latency and provide actionable insights.
Tailored Solutions
Every business is unique; therefore, we offer inspection systems tailored to your needs. Whether you run a business in a bustling city or a remote area, our solutions are optimised for Australian networks.
Ongoing Support
With 24/7 support, our team is here to resolve issues and provide proactive delay management so that your communications remain reliable at all times.
Optimise Your Call Quality with Call Latency Monitoring Today!
Don’t let poor network performance hinder your communications. With call latency monitoring, you can be assured of clear and continuous voice calls and proactively solve problems before they escalate.
Want to see how our tools and expertise can transform your communications system? Contact us today to request a demo or consultation.