Scheduled Call Forwarding
Scheduled call forwarding allows users to redirect incoming calls to another number or device according to a preset schedule. This feature ensures calls are handled efficiently without any manual intervention. It is especially relevant for companies that rely on service providers, such as Optus, to ensure smooth call routing across devices.
Support
Service
Advice
Setups
@ Best Prices
How Scheduled Call Forwarding Works
Scheduled call forwarding works through advanced automation and network integration. It leverages your business’s call management system to detect active schedules and automatically transfer calls without manual data entry or intervention.
Essentially, you can decide:
The Days and Times
Specify which days of the week and what times the call forwarding should be in place. Need calls handled differently on a Friday afternoon compared to a Monday morning? You can easily set those schedules through this feature.
The Destination
Choose where those calls should be routed. You can pick another office line, a team member’s mobile, a professional answering service, or even straight to a custom voicemail greeting.
The Flow
Decide if calls should ring multiple numbers simultaneously (perfect for team availability) or follow a specific sequence until someone answers.
Scheduled call forwarding is usually available on multiple platforms, including Android and iPhone devices, as long as their networks allow it. Your business can also use a scheduled call forwarding app that enables you to customise call forwarding rules, set a specific deadline, and change the schedule for a smooth, user-friendly experience.
Benefits of Scheduled Call Forwarding
Improved Availability
Never miss a critical vendor or client call by redirecting them to the appropriate number or device, even during non-working hours.
Enhanced Productivity
Set call-forwarding rules to minimise sudden operational interruptions and help your staff or remote team focus on important work.
Flexibility
Quickly adapt to changing schedules or needs with scheduled call forwarding. This phone system feature helps ensure calls are routed as needed.
Work-Life Balance
Give your team the downtime they deserve. Set up automatic forwarding to on-call staff or voicemail outside of work hours.
Cost-Efficiency
Scheduled call forwarding can help reduce the need for round-the-clock staffing, optimising your resources as a growing business.
Professionalism
Present a polished reputation by ensuring calls are answered or redirected efficiently. This helps increase customer confidence and satisfaction.
Business Continuity
If unexpected events disrupt your usual office operations, scheduled call forwarding can be a lifeline, ensuring business continuity.
What to Look For in a Scheduled Call Forwarding Feature
When you’re considering scheduled call forwarding, make sure your provider offers:
Ease of Use
A simple, intuitive interface that anyone on your team can manage without a tech degree.
Maximum Flexibility
The ability to create schedules that cater to your specific business hours, events, and team availability.
Versatile Forwarding Options
It should support forwarding calls to all types of numbers and services you might need.
Customisable Greetings
The power to set different greetings for different times, ensuring callers always receive relevant information.
Insightful Reporting
Track how your calls are handled at various times to help you fine-tune your schedules for optimal performance.
Seamless Integration
A system that plays well with your existing phone system and other business tools.
Rock-Solid Reliability and Security
You need to know your call forwarding will work flawlessly and your data is safe.
Why Choose Com2 Communications for Scheduled Call Forwarding
Customised Solutions
Com2 Communications offers scheduled call forwarding options designed to suit the unique needs of businesses in Australia. Whether you need simple call redirection or complex operations for multiple departments, we offer solutions tailored to your goals.
End-to-End Support
From initial deployment to troubleshooting and ongoing support, our team ensures your call-forwarding experience is smooth. We handle every detail so you can focus on what’s important—staying connected.
Expertise You Can Trust
With decades of experience in call management solutions, we bring unmatched knowledge and reliability to your communications needs. Choose Com2 Communications for a flexible scheduled call forwarding service.
Simplify Your Call Management with Scheduled Call Forwarding!
Take better control of your communications with scheduled call-forwarding solutions from Com2 Communications. Our team is ready to help you boost your efficiency and credibility with the best solutions. Contact us today for a free consultation or demo and discover how we can improve your call management process.