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Simultaneous Ring ensures incoming calls reach multiple devices at the same time, preventing missed calls and enhancing connectivity. Whether employees use desk phones, mobile devices, or softphones, this feature keeps them accessible, making it a valuable tool for customer service, sales teams, and remote workers.
How Does Simultaneous Ring Work?
Simultaneous Ring routes incoming calls to multiple devices at once. This feature ensures employees can answer calls quickly, whether they’re at the office or travelling. Here’s how it functions:
Call Comes In
When a business phone number is dialled, the phone system activates the Simultaneous Ring feature.
Devices Ring Simultaneously
Calls will be sent to all configured devices. These may include a desk phone, mobile phone, softphone, or any other device associated with the user’s account.
First Available Device Answers
The first device to pick up takes the call while the others stop ringing.
Why Use Simultaneous Ring?
Simultaneous Ring offers businesses a dynamic and flexible way to enhance communication. Here’s why it’s essential:
Improved Customer Experience
The first available agent will answer the phone immediately to ensure customers receive timely support.
Increased Flexibility
Employees can take calls from any configured device, whether it’s a desk phone, mobile phone, or softphone.
Fewer Missed Calls
Routing calls to multiple devices reduces the likelihood of unanswered calls and lost business opportunities.
Higher Productivity
With fewer communication delays, call centres and other businesses can achieve better resource utilisation and customer relationships.
Simultaneous Ring in Microsoft Teams
Microsoft Teams includes a built-in Simultaneous Ring feature, making communication more efficient across devices.
How to Set Up Simultaneous Ring in Microsoft Teams
Access Settings
Navigate to the Call Settings menu in Microsoft Teams.
Enable Simultaneous Ring
Select the option to call additional equipment or team members.
Configure Devices
Specify which devices or users will receive incoming calls from your desktop, mobile app, or other connected systems.
Benefits of Unified Communication in Teams
Seamless Device Connectivity
Calls route smoothly between desktop and mobile apps, allowing employees to answer from anywhere.
Optimised Team Collaboration
Ensures no missed calls, supporting hybrid and remote teams while enhancing customer support.
Avaya Simultaneous Ring
Avaya phone systems also support Simultaneous Ring. Avaya’s user-friendly system enables businesses to configure which devices or team members receive simultaneous calls.
Key Features and Benefits for Avaya Users
Advanced Call Routing
Avaya reduces missed calls with advanced call routing features, including Simultaneous Ring, which covers desk phones, mobile phones, and softphone apps.
Customisable Options
Avaya’s Simultaneous Ring feature allows businesses to prioritise devices or users based on workflow needs.
CRM Integration
This feature seamlessly syncs with business tools for a unified communication experience and enhanced call management.
Best Practices for Using Simultaneous Ring
Maximising Efficiency
Use Simultaneous Ring for high-priority or high-volume calls to ensure faster response times.
Monitor call volume to prevent employees from feeling overwhelmed or experiencing excessive system load.
Customising Settings
Limit the number of ringing devices to avoid confusion.
Adjust the delay settings and prioritise key devices based on team availability.
Skype for Business Simultaneous Ring
Skype for Business also offers Simultaneous Ring, ensuring calls are routed across multiple devices for smooth and uninterrupted communication.
How Skype for Business Enhances Call Handling
Easy Setup
Users can configure Simultaneous Ring through the Skype for Business interface, selecting specific devices or additional numbers to receive calls.
Cost-Effective Communication
The feature is ideal for small and medium-sized businesses because it allows for low-cost international communication without expensive infrastructure.
Get Started with Simultaneous Ring Today!
Enhance your business communication with Simultaneous Ring and ensure no call goes unanswered.
Contact Com2 Communications for a free consultation and discover how this feature can increase flexibility, reduce missed calls, and boost efficiency.
Don’t miss out on seamless connectivity; take the first step towards a smarter call management system today!