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A virtual phone number exists in the cloud, enabling you to make and receive calls online without being tied to a specific physical location or device. This is different from regular numbers connected to a single phone. Virtual numbers give your business the flexibility to forward calls to the relevant phone, tablet, or computer.
How Do Virtual Phone Numbers Work?
Call Forwarding to Any Device
Calls to the virtual number will be forwarded to the selected device, such as a smartphone or office computer. It allows for seamless business communication from anywhere.
Flexible Call Routing
Users can set up call routing rules to direct calls based on time of day or specific needs. For example, calls are routed to the receptionist’s desk during business hours and to support staff’s mobile phones outside business hours.
Online Management Dashboard
Virtual phone numbers usually come with an easy-to-use dashboard that allows users to adjust settings, check voicemail, manage messages in real-time and control other communication aspects.
Internet-Based Routing
Virtual phone numbers work on the Internet using VoIP (Voice over Internet Protocol), a method for making calls without using traditional telephone lines.
Customisable Features
Virtual numbers offer call forwarding, voicemail, SMS, and other options to create a tailored communication experience.
Benefits of Virtual Phone Numbers
Flexibility
A virtual phone number lets you and your team answer calls from anywhere and on any device. Your business will never miss an important call with this multi-device compatibility that gives you access at all times, no matter where you are.
Professional Image
With a virtual phone number, you can boost credibility by using local numbers in different areas. Providing a regional number helps build trust and makes it easier to connect with customers in several locations.
Cost-Efficiency
Virtual numbers are more cost-effective than traditional landlines. That is especially true if your business deals with international calls constantly. You can avoid expensive long-distance fees and benefit from predictable, budget-friendly prices.
Advanced Features
Virtual phone numbers come with many advanced features to enhance communication. From call forwarding and voicemail to SMS capabilities and call analytics, these features can help you manage client calls effectively.
Who Can Benefit from Virtual Phone Numbers?
Small Businesses
Virtual phone numbers allow small businesses to establish a local presence in multiple locations without needing a physical office. With local numbers, they can attract more customers and build trust.
Freelancers & Remote Teams
Freelancers and remote workers can also benefit from virtual numbers since these help them manage calls from anywhere. Whether working from home in a coworking space or travelling, remote workers and teams can connect seamlessly and reach customers.
Enterprises
Large companies can use virtual phone numbers for business to improve communication between departments. By assigning unique numbers to customer service, sales, and support, organisations can organise and optimise team workflows. This ensures that customers receive a professional and responsive experience.
Key Features of Virtual Phone Numbers
Call Forwarding
Route incoming calls to the phone or device of your choice. With call forwarding, you can manage incoming calls from different devices easily, so you never miss an important conversation.
Voicemail & Transcription
Record missed calls via voicemail and get transcripts for quick and easy follow-up. This feature helps you quickly read messages and prioritise replies. You can also save time by not having to listen to every voicemail.
SMS/MMS
This functionality makes it easy to engage with customers and team members using the same virtual number for calls and messages.
Local & International Numbers
Choose from various local and international numbers to create a presence in multiple regions or countries. This flexibility helps build trust with customers and makes managing international communications more affordable.
Analytics & Reporting
Some virtual phone number services come with analytics and reporting tools that provide insights to help you improve customer service, manage team performance, and make data-driven decisions about your communication strategies.
Get Started with Com2 Communications Today!
Improve your communications with a virtual phone number and enjoy the flexibility to answer calls from anywhere. At Com2 Communications, our team is ready to help you acquire virtual phone numbers for your business in Australia. Get started now.
