CLOUDPHONE ANALYTICS
Discover the valuable insights concealed within your customer interactions.
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Real-Time
Agent Level Reports
Cost Allocation
Set Alarms
Reports By Email
Great For Call Centres
With CloudPhone Analytics, agents and supervisors can access user-friendly dashboards that streamline operations and ensure efficiency. Integrated with caller analytics, this powerful tool provides detailed insights into call patterns and performance. Built into the CloudPhone Solution, it offers an all-in-one platform for managing your communication strategy.
CloudPhone Analytics provides a cutting-edge live reporting solution designed to enhance contact centre performance and elevate customer satisfaction. By leveraging actionable analytics and tailored customisation options, CloudPhone Analytics equips operators with the tools they need for optimal results. The platform features adaptable dashboards and distinct views for both supervisors and agents, delivering precise, real-time insights into daily contact centre operations.
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In the realm of contact centre management, CloudPhone analytics provides a comprehensive view of essential metrics, enabling users to efficiently search, filter, and personalise their data. This intuitive platform allows for the identification of key trends and facilitates timely adjustments. By offering features such as customisable views and real-time alerts, CloudPhone empowers managers to access critical data precisely when needed. This proactive approach helps address potential issues before they escalate, thereby safeguarding customer satisfaction and maximising revenue potential.
Critique the past and plan for the future
Customisable Contact Centre Dashboard Options
Get a complete view of your contact center operations with live data and real-time dashboards.
Receive visual and audible alerts when customisable thresholds are reached.
Enhance contact centre performance with actionable analytics that guarantee consistent customer engagement.
Effectively managing your contact center performance starts with easy and timely access to the right information.
Equip your supervisors with the tools they need to quickly identify and address problem areas using our contact centre dashboard.
Call Accounting and Call Reporting is essential tool for businesses who require any intelligence of their inbound or outbound call traffic. Call Accounting and Call Reporting is rather inexpensive, but can save your business thousands, allowing you to:
Analyse your call traffic
Allowing you to measure performance and determine future required service levels.
View and measure
In detail the activity of your staff and call traffic.
Assign costs
To each and every call for billing purposes (great for situations such as a serviced office!).
Schedule automatic reports
To be delivered to your email address so that you have the information you want, when you want it.
Report on agent activity
To measure and improve your staff efficiency, productivity and customer service.
Measure and manage KPI’s
Leading to improved business efficiency and service.
See real time indicators
And alerts of telephone traffic and business metrics, such as queue wait times etc.
Talk to us today about how effective call accounting and call reporting can take your business to the next level.
