In this fast-paced digital era, where customers expect seamless and personalised interactions, having a state-of-the-art call centre is no longer a luxury—it’s an absolute necessity. But fear not! We’ve got a game-changing secret weapon that’s making waves in the Australian business scene: cloud-based call centre software! Today, let’s explore why call centres are moving to
A hunt group is a designated set of users, lines or individual extension that are place into a group for a particular type of incoming call. This feature is available on most PABX – Phone Systems, both on-premises phone systems or hosted phone system solutions. A good example of a hunt group would be …
If you think that all internet connections are the same, you are not alone. While it may be true in some instances you will notice such as price and types of connections, you really have to shop around. Finding the best Internet Service Provider (ISP) that suits your needs is key. Continue reading as you are helped to understand internet types and which one may work for what you need in your business.
Struggling to figure out which technology to go with for your new internet connection? Read More »
1300 numbers are indeed a very powerful tool businesses should invest in when it comes to upgrading their marketing and promotional media. These numbers also come in handy with regard to using the many features and calling options that come along with having the service. Depending on your provider, the 1300 and 1800 numbers come with some features that help guarantee your business develops an amazing call experience for your customers.
1300 Numbers Create a Powerful Customer Experience Read More »
With the advent of large scale fibre deployments, we are now giving the latest and greatest pipes to the market place to clients of all sizes and it has become remarkably cost effective to do it….. Read more
High Speed Internet Services Delivered By Fibre Are A Game Changer! Read More »
Call routing IVR (Interactive Voice Response) menus are a brilliant way to manage your 1800 number incoming calls. This feature helps strengthen the efficiency of your service as it lowers the call wait periods and transfers to wrong people and departments. Read more on how you can build a more effective IVR…
VoIP or SIP telephone systems are turning up everywhere around Australia. Due to how dominant the internet has become, the advent of the NBN, more people and organisations are having more ways to communicate with one another. A good portion of the changes are relative to now available speeds. Other changes are regarding management, degree of automation and mobility.
1300 and 1800 numbers are quickly becoming a tool every business needs. Both numbers are offering great benefits and include lots of features and other operating functions. When it comes to these two numbers, people generally want to know and understand what the differences between the two are. Which number is best to be used for your business?
What are the differences between 1300 & 1800 Numbers? Read More »
Did you know that recruiting and training a new employee costs an average company at least around $5,800 per year? Just imagine the costs on a larger scale for huge corporations! Recruiting and training new employees has become one of the most costly and tedious items found on just about every companies’ financial sheets.
The world of outbound dialing is full of technical magic, algorithms and formulas that make the outbound dialing phone systems a mystery to most, so today we do a little explainer on the elements of out-bound dialers…
Driving Value From Outbound Contact Centre Begins With The Right Tools Read More »
