Could Call Recording Make A Difference To Your Business

IP Office Voicemail Pro Call Recording

Recently, a new customer came to me with a problem, he was having problems with people booking reservations with a credit card over the phone, using the service, then disputing the charges leading to financial losses and much distress. The solution was in a new Avaya phone system with the Voice Mail Pro software added.

Authenticated Call Recording is available on the IP Office Preferred Edition and IP Office Voice Mail Pro. This feature allows calls to be recorded either automatically (all calls), manually (user imitated) or randomly (the system is programmed to record calls every 5th call for example). Voice recording can be used for a number of applications like for training purposes, monitoring of abusive calls, security for over the phone transactions and many more applications. A recording can then be sent to the users voicemail inbox or to an email address for later retrieval. Alternatively, recordings can be deposited to and later accessed on a central database via Contact Store for IP Office.

An option allows to detect a tamper/ verified recording to avoid any abuse of recordings. This is available for recordings in a voicemail box and in the central database of contact store as well.

Individual User Recording means calls to and/or from a selected user can be elected to be recorded automatically. The default setting sends the recordings to the user’s mailbox. The config can be set to record only incoming, only outgoing or all calls as required.

Specific Hunt Group Recordings allow a group to be automatically recorded. As with the individual recordings these can be directed to any mailbox. The configuration could be set to record external calls only or on all calls.

An account code can be applied to a call by the user before it is made

. This can be used to trigger recording of outgoing calls.

Caller ID Recording

Account codes can be assigned to a call by Caller ID matching. This allows recording to be based on a Caller ID match.

Time Profiles

For each user, hunt group and/or account code, an IP Office time profile can be used to determine when auto-recording is used.

In summary, voicemail pro is a versatile tool, it can add to the productivity possibilities and maximise the potential of your investment by adding an additional sales, training and security tool to your new Avaya phone system. Call to talk to one of our professionals today

Com2 Communications, making communicating better every day…. 1300 887 495