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Let’s look at Avaya’s call centre software, called Customer Call Reporter. The Avaya Advanced Edition builds on top of the Avaya Preferred Edition software, adding in the additional requirements that today’s demanding call centres require. In a nutshell, Avaya Advanced Edition gives you: Customer Call Reporter. This powerful software tool is separated into “Supervisor” and […]

With recent advances in technology, it’s not too difficult to find a good telephone system for your call centre / contact centre without having to pay a fortune for it. Let’s quickly summarise the most common needs for a fully functioning contact centre: Flexible and powerful call flows – you want your call centre running

SAVE TIME AND MONEY! If you are looking to save time figuring out that phone bill each month and save money on expensive telecommunications bills, the Telstra BizEssentials package may just be the answer. By combining your phone line rental, your business broadband plan and all of your calls into one simple package, Telstra BizEssentials

Alcatel-Lucent is known for its sleek and approachable handsets, and the Alcatel-Lucent 8002 and 8012 DeskPhones are no exception – each provides a simple, usable interface combined with cost-efficiency and power-efficiency, along with all the features a fledgling business could need. The Alcatel-Lucent 8002 and the Alcatel-Lucent 8012 DeskPhones offer, first and foremost, a convenient,

On the 14th of March, Samsung held a press conference announcing their new smartphone, the Galaxy S4. On top of improved specifications all around over the Galaxy S III, the Galaxy S4 sports a number of improved motion control-based features, as well as a business and enterprise-oriented set of revolutionary security measures, the KNOX solution. The release

As of this year, the mobile telecommunications market is looking to burst into a brand new era. While smartphones are by no means a sudden market innovation, 2013 marks the first year in which more smartphones are slated to ship than feature phones, according to telecommunications and mobile market research firm IDC’s Worldwide Quarterly Mobile

When it comes to mobile phones, one has most likely heard about both the 3G and the 4G network, but probably remains unaware of all the differences. 3G is still widely used by most carriers for voice and data. However, more and more the 4G network is taking over, especially in business as 4G offers

Fleet Management has been proven to increase productivity, improve mobility functions and address communication issues within company drivers and operations staff. A central station where each member has access allows for more opportunities for follow-ups and troubleshooting circumstantial and even individual concerns. Businesses that rely on mobile vehicles should understand that each roving unit is