Disaster Recovery Routing
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Disaster recovery routing ensures the continuous flow of communication during an emergency or unexpected interruption in whatever situation it applies. In a business application, incoming calls can be rerouted from their intended destinations to an alternative destination, such as the mobile phone of team members or other office sites.
Why Is Disaster Recovery Routing Important?
With disaster recovery routing, your phone system will become a flexible tool that adapts to the challenge, ensuring your business is accessible whatever happens.
Business Continuity
Downtime can erode consumer trust and open up avenues to potential losses. Disaster recovery routing systems help customers access your business anytime, even in desperate situations.
Flexibility and Mobility
By eliminating the time and effort spent on manually forwarding calls to mobile devices or other office locations, the hosted phone system allows dedicated personnel to receive calls wherever they are.
Preparedness for Unforeseen Events
Businesses in flood-prone areas or those that rely heavily on in-office infrastructure are especially vulnerable. Planning for disaster recovery gives you peace of mind and the ability to bounce back instantly.
How Does Disaster Recovery Routing Work?
A disaster recovery routing system helps ensure your business remains connected by quickly redirecting incoming calls during emergencies. Here’s how it works:
Call Redirection to Mobile Devices
Incoming calls can be sent automatically to team members’ mobile phones or other dedicated numbers. This ensures that necessary calls go to the right people regardless of location.
Switching to Alternate Locations
If your office is busy, you can route the call to other places with an internet connection. That helps your team accommodate inbound calls without delay.
Prioritising Critical Calls
Prioritise specific disaster recovery numbers or departments, ensuring that the most critical calls are handled first during a crisis.
Real-Time Updates
Advanced systems allow set rules to change in real-time so that your business can immediately respond to a developing situation.
Services That Offer Disaster Recovery Routing
Modern communication platforms have integrated disaster recovery routing features to ensure the business is still connected in an emergency. These are some of the most popular platforms that offer recovery routing solutions:
MICROSOFT TEAMS
With a strong cloud infrastructure, Microsoft Teams can help businesses route calls during a disaster. Teamsphone works with Office 365 smoothly, allowing users to determine the call route, call mobile devices or switch to other numbers during a power outage.
ZOOM PHONE
In addition to video meetings, Zoom Phone has a cloud phone system that supports the transmission of calls and determining routes to mobile devices or other places.
NEXTIVA
Nextiva’s VoIP phone system comes with a built-in disaster recovery routing solution. It offers geo-routing as part of disaster recovery systems to ensure continuous business operations, even during regional outages.
8X8
8×8 presents advanced cloud telephone solutions with various features such as automatic calling routes, real-time updates and route settings according to your agents’ location and flexibility, ensuring your business still works in an emergency.
3CX
3CX presents strong recovery features, including call forwarding to mobile phones or alternative equipment, cloud-based backup and combining mobile apps to help your business stay connected & operational during an emergency.
Best Practices for Choosing the Right Disaster Recovery Routing Solution
Evaluate Your Business Needs
Assess your business size, location and communication. For example, a business in an area that is likely to flood may prioritise geo-routing.
Consider Scalability
Choose a solution that can grow with your business. The flexible system ensures that when your team expands or changes operations, your disaster recovery routing plan is still effective.
Prioritise Cloud-Based Options
Cloud hosting provides greater reliability and accessibility during downtime. They allow you to remotely manage call routing and ensure minimal downtime.
Look for Mobile Integration
Make sure that the solution combines with mobile devices smoothly. Features such as mobile apps or calling to smartphones are necessary to maintain communication when your office is not available.
Test for Reliability and Speed
Pick a system that enables real-time updates and can route calls immediately. Slow or manual processes can cause communication delays during a crisis.
Ease of Use
Make sure the system has an intuitive interface that allows you to quickly adjust settings without technical expertise.
Integration with Existing Tools
Find a disaster recovery routing option that works well with your current phone system or platform, such as Microsoft, 8x8 or 3CX.
24/7 Support and Reliability
Select a provider that offers round-the-clock customer support and a reliable infrastructure to ensure help is available when you need it most.
Cost vs. Features
Balance your budget with the features you need. Avoid overpaying for unnecessary add-ons, but never compromise critical disaster recovery routing capabilities.
Stay Connected, Even During a Crisis!
Ensure your business never misses a beat, no matter what comes your way. With Com2 Communications, you can set up reliable disaster recovery routing solutions that keep your business or office phone lines running smoothly during any emergency.
Contact us now for a personalised consultation or request a demo to see how we can help you stay connected through any disruption!
