We literally stumbled across Xima Software, made up of a team of former Avaya technicians based inSalt Lake Cityin theUSA, and were immediately impressed with what their software can do when paired with the Avaya IP Office telephone system. Xima Chronicall has all the features we have described in Part Two of this blog about
Xima Chronicall Comprehensive and Affordable Call Centre Software Read More »
Let’s look at Avaya’s call centre software, called Customer Call Reporter. The Avaya Advanced Edition builds on top of the Avaya Preferred Edition software, adding in the additional requirements that today’s demanding call centres require. In a nutshell, Avaya Advanced Edition gives you: Customer Call Reporter. This powerful software tool is separated into “Supervisor” and
Avaya IP Office Phone System Powering Your Contact Centre Customer Service Read More »
With recent advances in technology, it’s not too difficult to find a good telephone system for your call centre / contact centre without having to pay a fortune for it. Let’s quickly summarise the most common needs for a fully functioning contact centre: Flexible and powerful call flows – you want your call centre running
Avaya IP Office the Perfect Phone System For Your Call Centre Contact Centre Read More »
SAVE TIME AND MONEY! If you are looking to save time figuring out that phone bill each month and save money on expensive telecommunications bills, the Telstra BizEssentials package may just be the answer. By combining your phone line rental, your business broadband plan and all of your calls into one simple package, Telstra BizEssentials
Telstra BizEssentials – An essential for any small business Read More »
Alcatel-Lucent is known for its sleek and approachable handsets, and the Alcatel-Lucent 8002 and 8012 DeskPhones are no exception – each provides a simple, usable interface combined with cost-efficiency and power-efficiency, along with all the features a fledgling business could need. The Alcatel-Lucent 8002 and the Alcatel-Lucent 8012 DeskPhones offer, first and foremost, a convenient,
Alcatel-Lucent 8002 and the Alcatel-Lucent 8012 DeskPhones Read More »
On the 14th of March, Samsung held a press conference announcing their new smartphone, the Galaxy S4. On top of improved specifications all around over the Galaxy S III, the Galaxy S4 sports a number of improved motion control-based features, as well as a business and enterprise-oriented set of revolutionary security measures, the KNOX solution. The release
The Phone That Keeps An Eye Out For You! Watch This Space! Read More »
As of this year, the mobile telecommunications market is looking to burst into a brand new era. While smartphones are by no means a sudden market innovation, 2013 marks the first year in which more smartphones are slated to ship than feature phones, according to telecommunications and mobile market research firm IDC’s Worldwide Quarterly Mobile
Smartphones Predicted to Overtake Feature Phones Read More »
VoIP, or Voice-Over-Internet Protocol, is now a common place technology in the telecommunications world that converts speech into digital information packets and sends them over the internet – effectively placing a call over the internet. For a number of reasons – flexibility and cost-effectiveness chief among them – VoIP is becoming more and more of
Communications Solutions for Law Firms Law Firms needs in communication abilities were provided by Avaya IP Office to: Boost paid hours of work Reduce your firms’ expenses Improved client service Communications that builds business Building the correct communication systems is what most lawyers pursue today right after they have graduated and passed the board exams.
Phone systems for Law Firms…. Avaya has them covered! Read More »
When it comes to mobile phones, one has most likely heard about both the 3G and the 4G network, but probably remains unaware of all the differences. 3G is still widely used by most carriers for voice and data. However, more and more the 4G network is taking over, especially in business as 4G offers
