VoIP, or Voice-Over-Internet Protocol, is now a common place technology in the telecommunications world that converts speech into digital information packets and sends them over the internet – effectively placing a call over the internet. For a number of reasons – flexibility and cost-effectiveness chief among them – VoIP is becoming more and more of a standard integration with phone systems in business, and it certainly has quite a few benefits for any company.For example, the aforementioned cost-effectiveness. This is probably VoIP’s most striking point; not only do most VoIP telephone systems provide services such as voice mail, call forwarding, and conference calling with little or no additional cost, many charge less for long-distance and international calls than traditional phone providers. Com2 Communications offer Telstra’s new range of offerings catering to the VoIP market and some compelling packages to suit businesses of all sizes. We also work with clients who have their own VoIP providers to provide solutions that allow clients peace of mind by combing traditional customer premise equipment (CPE) with
VoIP’s flexibility is the other major point to look at – not only are there more specialized pieces of telecommunications equipment that use VoIP, but computers can use it, too, and even older phones can easily be adapted to use VoIP. It can communicate perfectly fine with older, more traditional phones as well, and is by nature compatible with video calling. VoIP is also considerably less limited by location, thanks to the internet’s extensive reach, and can easily integrate with software to expand its utility as a telecommunications medium.
There are a few things to be aware of when switching over to VoIP – at very least, a business changing phone services will likely have to change its number. More seriously, some VoIP systems are unable to emergency dial 000, and all VoIP systems require a broadband connection and power to function. They’re also susceptible to the same problems that plague any online device – malware or virus attacks, denial of service attacks, or service or identity theft.
Still, that shouldn’t dissuade any business from looking into this wonderful new technology, provided they can prepare to deal with its downsides. There are many elements to a good VoIP solution and it is advised to get an expert to put your solution together.
To explore your options further or to identify if VoIP is something that would work for you, call Com2 Communications on 1300 887 495 and ask for one of our professional phone system specialists to discuss your VoIP options today.
