CALL ACCOUNTING & CALL REPORTING
Support
Service
Advice
Setups
@ Best Prices
Real-Time
Agent Level Reports
Cost Allocation
Set Alarms
Reports By Email
Great For Call Centres
Call Accounting and Call Reporting is essential tool for businesses who require any intelligence of their inbound or outbound call traffic. Call Accounting and Call Reporting is rather inexpensive, but can save your business thousands, allowing you to:
Analyse your call traffic, allowing you to measure performance and determine future required service levels
View and measure in detail the activity of your staff and call traffic
Assign costs to each and every call for billing purposes (great for situations such as a serviced office!)
Schedule automatic reports to be delivered to your email address so that you have the information you want, when you want it
Report on agent activity to measure and improve your staff efficiency, productivity and customer service
Measure and manage KPI’s, leading to improved business efficiency and service
See real time indicators and alerts of telephone traffic and business metrics, such as queue wait times etc
Talk to us today about how effective call accounting and call reporting can take your business to the next level.
