CALL ACCOUNTING & CALL REPORTING

24/7 - 365 Days

Support

5 STAR

Service

EXPERT

Advice

Quick & Easy

Setups

Best Product

@ Best Prices

Real-Time
Agent Level Reports
Cost Allocation
Set Alarms
Reports By Email
Great For Call Centres

Call Accounting and Call Reporting is essential tool for businesses who require any intelligence of their inbound or outbound call traffic.  Call Accounting and Call Reporting is rather inexpensive, but can save your business thousands, allowing you to: 

Call Accounting
  • Analyse your call traffic, allowing you to measure performance and determine future required service levels

  • View and measure in detail the activity of your staff and call traffic

  • Assign costs to each and every call for billing purposes (great for situations such as a serviced office!)

  • Schedule automatic reports to be delivered to your email address so that you have the information you want, when you want it

  • Report on agent activity to measure and improve your staff efficiency, productivity and customer service

  • Measure and manage KPI’s, leading to improved business efficiency and service

  • See real time indicators and alerts of telephone traffic and business metrics, such as queue wait times etc

Talk to us today about how effective call accounting and call reporting can take your business to the next level.

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