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22 Inbound Call Centre Features

by john

Going into the world of an Inbound Contact Centre, you will quickly grasp that the environment looks simple enough on the surface but when you scratch at it, you will find there are a mass of features behind them that make them effective and well-oiled machines.

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Sunshine Coast gets DaaS!

by john

When the Management Team of a commercial Property Management business were put in contact with Com2 Communications, it was because they were in need of some good advice on Desktop as a Service...

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5 Mysteries of the Cloud Revealed

by john

“The cloud: is an intriguing new technology that mysteriously resolves all my business challenges.” While you have probably heard it before, there is probably a little voice in you head asking “really? What is the cloud anyway?” and who could blame you!  A new definition of cloud appears every day! So lets remove the shroud and uncover five mysteries of the cloud for you!

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Skype Connect for Phone Systems

by john

Thinking about putting Skype into your PABX or phone system? We have the answers and we also sell compatible systems to make your itegration of Skype connect even easier for your business.

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Avaya and Google to Team Up to Deliver Cloud Based Contact Centre

by john

Avaya, one of the world’s largest contact and call centre systems vendors, announced last month that they are teaming up with Google to offer their popular Avaya IP Office Contact Centre, hosted in the Google Cloud....

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New Panasonic KX-NS700AL Smart Hybrid IP-PBX – Now Available!

by john

The new Panasonic KX-NS700AL Smart Hybrid IP-PBX is now available for purchase from Com2 Communications!

The KX-NS700 Smart Hybrid PBX is has been designed to deliver a cost effective communication system for small and medium sized business that can be dynamically configured and expanded according as your business phone systems requirements change to adapt to the pace of todays business world.  The panasonic NS700 system supports a range of advanced IP telephones, as well as legacy interfaces such as standard digital and analogue extensions, IP, ISDN and analogue trunks

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The KX-NS700AL system has been designed to combine the key features and functions of the KX-NCP series and KX-NS1000 series. The KX-NS700AL replaces existing Panasonic KX-NCP500/1000 and KX-TDE200AL. Click here to visit the product page!

Are You Too Sexy For Your Phone System?

by Mark

Having for the past 11 years worked with small businesses and small business owners in assisting with their telecommunications, we have noticed there is a paradox that exists particularly with small business owners, which we still cannot fathom.  That paradox is how absolutely essential their business phone system is to their business’s operations...

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The NBN and Business Phone Systems

by john

When it comes to the sales antics happening in the Australian market place in regards to business phones in the NBN world, we have come across some pretty disturbing sales techniques, and this is a brief overview of some of the myths in the market as well as some solid advice on things you should consider when understanding the impact of the NBN on your business and your business phone systems

 

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Top 5 Things to consider when Choosing a Call Centre Phone System

by john

Another Top 5!! WHAT!! But this one keeps it simple!

Chosing the right vendor for your phone system solution can be challenging but we have a special TOP 5 for you that can make choosing easier! If you are in the market for a new phoen system solution then the most important thing to look for can be compatibility with the other elements of your business. 

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NO MORE CUSTOMER SERVICE NIGHTMARES!!! Brilliant Contact Centres

by john

Are you trying to improve your company image? Is customer service important to you?

We have all suffered it! BAD customer service! No one answers... No one responding.... No communication... What The! Well Customer service starts with the right tools, and lucky! Our team at Com2 are the experts in such things! I found this video today from Avaya that has a solution for many businesses trying to get out of the poor customer experience cycle for their customers!

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