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Need better mobile coverage??

by john

How to improve mobile coverage in your Office or Home

Many businesses struggle with mobile coverage. Much of this is to do with the provider you are with. If you would like to know why Telstra is the best choice for Mobile coverage, check my prior blog on "Which Mobile Carrier is best?"

But even with the best, sometimes the place you live, the office you work in, as soon as you step inside, the reception drops and the speed of the wireless broadband slows down and all of a sudden, your mobile phone becomes a brick!

What causes loss of coverage?

Well, there are many things that affect coverage the first would be line of site or proximity to a cell tower. Hills, valleys, large object such as buildings can make coverage a real challenge, also large masses of above ground water can create a barrier between you and the tower that is impenetrable. Some buildings are so well made that the mobile coverage can't seem to get in, and in cities or densely populated areas these issues can be magnified.

What can I do about poor coverage?

Luckily there are a few answers to this! Firstly, the phone you use matters.... With Telstra, there is a grading system for mobile phones. these range from "A" which is for metro zones (you live virtually on or next to a tower!) through to "C" and "Blue Tick" phones.

Blue tick phones are built to get the best possible coverage where ever you are. they have better antenna packages and they have had more money spent on the components that deliver a stronger signal, they also dedicate a little more battery power to the task when coverage is poor and therefore can at times use a battery faster than when you are in the city for example. This is the way most people have overcome coverage.

When this does not work, a product called Cel-Fi has been developed to work specifically with Telstra's 3G / NextG networks to deliver superior coverage and optimise data speeds when you have an office or home where coverage is a struggle in house. Cel-Fi is a setup consisting of two units that work to get you firstly a good signal, then lock it in! Then it has a clever wireless network system that allows you to put the Coverage distribution into a part of the house that would not have received coverage without it! Amazing! Click here to read a little more of Cell-Fi.

We hope this helps! and if there is any questions you have in relation to mobile coverage for your business, please contact us! We're the experts!

Find out more about John Boshier on Google+.

Relocating your Business?

by john

Need help building a strategy to relocate your business?

So, your lease has expired or you are ready to upsize and you have spotted the new dream property to house your business, but we all know the idea of moving your business is a daunting one - how will you manage the move, who will look after what, will I lose my customers?  Here are some thoughts we have on relocating that makes it more enjoyable....

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Plan it well: Relocating your business is more than picking up and putting it down again at the new place, it is about building a team of experts and project managers to take care of the big things, and the smaller things. Com2 can help you relocate your business communications, phone lines, internet and infrastructure, and the movers can pack and deliver to the new site, but here are a few more tips for you to consider if you are relocating your business

Make a celebration of it: It is all how it is positioned and sold to your customer base. There is cause for celebration that this change has been made possible by your loyal customers supporting you over the years of your company's growth. You are rewarding your clients with a new positive location with improved features, store design and merchandise!

Contact your existing Customers: each of you customers is an investment of time, commitment and energy that has to be maintained. Try to make it super easy for them to understand your business relocation by in store marketing pamphlets or on their dockets and invoices. Your relocation should be about keeping your customers and adding new ones so market as much as possible to this database and ask them to spread the word. It is cheaper to keep your current customer than it is to build new ones!

Over Communicate, and did I say Over communicate!! If you think you have done enough to let people know where you are relocating to, double your effort! It is better to be safe than sorry. You may understand you are moving, and by now it is getting a little hectic, but you must make sure you do not inconvenience one customer who is going to be a return customer. Start your messages early, and keep it up until you have moved, make the last communication a map with a voucher, make people follow you for a reason!

Business Relocations

Pictures say more than words!: People are inherently directionally challenged! giving them a map to reference off and a picture of the new location helps them visualise the new path to your newly relocated business! Just as importantly, get your signage up as early as possible at the new location, it lets the existing customers see the new shop and potential new customers know what is coming

Create an Incentive: I mentioned it before, but I can't emphasise enough, an incentive will bring individuals for a look around. Promote your business relocation with similar vigour as you would a grand opening. Once you have got them there, encourage them to connect to social media and keep marketing to them, this is a vital part of the communication loop and keeps your customers coming back time and time again.

The Grand Re-Grand Opening! Celebrate! Have your most loyal customers come along and bring a friend. Invite the news papers and any press you can get to the event to get as much free publicity as you can to get a return on this investment. Get your brand out and about in you new locality, mail drops (with that incentive!) will get local people talking and referring before you know it.

Planning your business relocation is an exciting time in any business, and with Com2 on your side, we can make your business move stress free and easier to manage.

Contact us today on 1800 266 628

Find out more about John Boshier on Google+.

Apple iOS 6 is Out!!

by john

iOS 6 - The Top 6 Reasons to get it!!!

Ahh... you sip on your coffee, plug in you iPhone to the trusty computer and iOS6 is here!!assets/iOS 6 from Apple.jpg

It's a great morning!! All I need now is my iPhone 5!

But in the mean time, I can play with my iPhone 4S which has just become all shiny again due to the Latest software update from Apple.

Here are 6 Reasons why to upgrade your old iPhone to iOS 6:

1. SIRI: As if we were not lazy enough..., SIRI now does everything. time for us to find a comfortable charir and look impressive! SIRI will tweet for you upon command, book a restaurant for your anniversary, order your movie tickets and do it in many more languages.Time to fire the personal assistant and figure out how to pay your iPhone.... now there is a concept for itunes!

2. MAPS: Apples reviewed its relationship with google, and... well... there was this little thing niggling at them called Android! google maps just became that last fax you 3-pointed into the waste basket! Apple has produced an entirely new maps platform that includes 3D imaging of landscapes and functions as a GPS navigator, providing similar traffic reporting functionality, fly-over, and whit an update to come for Australia, there is a touted turn-by-turn driving experience akin to a Navman. We just ost one more device out of our cars!

3. FACEBOOK: If you are a face book fan, you will love this. The ewase of updating location, images and status with the helpful assistance from SIRI, your facebook world just got smaller! No longer will you be missing birthdays or significant events with the abailty for your calneders and facebook to unite to keep you virtually in touch with everyone!

4. SHARED PHOTOS: iCloud has had some improvements with the ability for us to now elect a number of people to share our lives with, if they were not lready followeing your every move on twitter and facebook! This will make it even easier and keep an ey for more improvements to come!

5. PASSBOOK: We are all going to miss scruffling through our shoulder bags looking for boarding passes, dumping the content of our wallets looking for coffee cards, coupons, movie tickets and anything else you used to have to keep in your pocket! Not only this, but the word is, if you are close enough to a "special" your trusty iPhone will let you know about it. We slowly get closer to tom cruise's Minority report with our iphones marketing just to us! It will even let us know if the boarding pass we have in our pocket is part of a delayed flight! Who would have thought!

6. FACETIME: This has been an "about time" upgrade for Apple. In the industry, they have really lacked on this front and the bug bear of finding a WiFi hotspot to face time the family has now been overcome with allowing me to use the NextG network and 4G LTE to its absolute best. Needless to say, you would be mad to do this on any other network apart from Telstra, otherwise back to the WiFi for you!

SO, plug in, log on, download and update because no matter what Device you are using, the iOS6 upgrade will bring a new flavour to your Apple device!

Find out more about John Boshier on Google+.

iPhone 5..... Which Mobile Carrier Network is best???

by john

If you have invested in the latest technology, don't skimp on the best network!

So... you have purchased one of the latest and thinnest devices in the market, changed your life to revolve around this device in your poket and now you look to which network to go with....

Read more...

Panasonic TDA30 Review

by john

An inexpensive start-up phone system for growing businesses....

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Whether you are kicking off your business or upgrading from an old Panasonic phone system, the TDA30 Panasonic business phone system is a great and inexpensive system to get your business up and running.

Being simple to use. the Panasonic TDA30 business phone system offers staff a solution that they can grasp in minutes and immediately become productive and efficient users within minutes!

The simple nature of the TDA30 makes it robust and trustworthy. it is a system that will go the distance, with many owners reluctant to ever upgrade due to the rock solid performance and reliability that Panasonic has become known for.

Like the rest of the Panasonic TDA Phone system range, this system has been a part of the Panasonic range because it’s a brilliant all-rounder phone system that is the perfect match for small businesses or state offices.

It can be used on both PSTN and ISDN2 phone lines as well as giving some capacity of IP workers to connect remotely. It also is able to expand out of its standard 24 extensions with the use of digital extra device ports, but in doing this one needs to trade off the number of phone lines coming into the system with the number of extensions, still, it is an inexpensive way to expand the extensions in the business.

The feature set includes:

  • Max 52 Extensions
  • Max 12 Lines
  • Additional Memory options
  • IP Connectivity
  • PSTN/ISDN Line Access
  • Digital/Analogue/IP handset options
  • DECT - Cordless phone addions
  • Day / Night & Lunch / Break setting
  • Easy call management Pickup/Hold/Transfer
  • Call Distributuion
  • Direct Inward System Access (DISA)
  • CTI - Computer Telephony Integration compatibility

Whilst this is an excellent system it is however being challenged by the newer NCP & NS1000 range of Panasonic phone systems.

In summary, the Panasonic TDA30 phone systems are a simple system for the everyday user, no real bells and whistles... this should suit most of the small business market in Australia as it is one of the easiest systems to use and this ease of use is what makes Panasonic TDA30 pbx systems so popular.

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Authenticated Call Recording

by john

Could call recording make a difference to your business

IP Office Voicemail Pro Call Recording

Recently, a new customer came to me with a proble, he was having problems with people booking reservations with a credit card over the phone, using the service, then disputing the charges leading to financial losses and much distress. The solution was in a new Avaya phone system with the Voice Mail Pro software added.

assets/Voice Mail Pro.jpgAuthenticated Call Recording is available on the IP Office Preferred Edition and IP Office Voice Mail Pro. This feature allows calls to be recorded either automatically (all calls), manually (user imitated) or randomly (the system is programmed to record calls every 5th call for example). Voice recording can be used for a number of applications like for training purposes, monitoring of abusive calls, security for over the phone transactions and many more applications. A recording can then be sent to the users voicemail inbox or to an email address for later retrieval. Alternatively, recordings can be deposited to and later accessed on a central database via Contact Store for IP Office.

An option allows to detect a tamper/ verified recording to avoid any abuse of recordings. This is available for recordings in a voicemail box and in the central database of contact store as well.

Individual User Recording means calls to and/or from a selected user can be elected to be recorded automatically. The default setting sends the recordings to the user's mailbox. The config can be set to record only incoming, only outgoing or all calls as required.

Specific Hunt Group Recordings allow a group to be automatically recorded. As with the individual recordings these can be directed to any mailbox. The configuration could be set to record external calls only or on all calls.

An account code can be applied to a call by the user before it is made. This can be used to trigger recording of outgoing calls.

Caller ID Recording

Account codes can be assigned to a call by Caller ID matching. This allows recording to be based on a Caller ID match.

Time Profiles

For each user, hunt group and/or account code, an IP Office time profile can be used to determine when auto-recording is used.

In summary, voicemail pro is a versatile tool, it can add to the productivity possibilities and maximise the potential of your investment by adding an additional sales, training and security tool to your new Avaya phone system. Call to talk to one of our professionals today

Com2 Communications, making communicating better every day.... 1800 266 628

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Free Conference Calls

by john

Take control of your telephone conferencing call costs!

Free Conference Calls

Free Hosting Conference CallsCom2 Communications has access to some of the most advanced communications solutions available, and all at amazingly reasonable prices. One of the things we get asked about regularly with our larger corporate and government agency clients is about the ability to do tele-conferencing and open the abilities to the costs of this sometimes overly expensive function. Introducing the Avaya Conferencing Bridge!

The Avaya IP Office preferred edition carries a free inbuilt conferencing bridge supporting conference capabilities with as up 128 participants on a conference call, or multiple conferences can take place at the same time (e.g. 4 x 32 party conferences)

With the Meet-me Conferencing Bridge a unique PIN number can be given to guests for a secure conference format, where individuals input the 4 digit PIN before joining the call. Use IP telephony, and all internal conference calls could become free.

The Scheduler management  interface allows for the creation of conferences, invites to be sent, or set up in real time on the fly. The Web Client empowers the host to stream documents and presentations for live to air viewing. IP Office Calls can be placed on hold and a conference created using either the phone or desktop applications. Additional conference members may be added at any time, and allows for up to a maximum of 128 members.

 

The Host, via the IP Office Web Client interface, can manage guests ability to be able to "Speak" and "Listen" or set them to "Listen only". Through the Client interface,  the Host has the ability to "Whisper" to any individual on the call. Participants can also instant message using the web chat functionality privately to the Host or to all participants. Employees can cost effectively conduct meetings over the phone and spontaneously collaborate, share information and make decisions creating more effective work practices leading to shorter project times and increased employee productivity.

The Meet-me Conference Bridge delivers lowered conferencing costs by removing the requirement for the traditional conferencing service providers. Return On Investment on IP Office conferencing solutions can be as short as 9-10 weeks, depending on your usage and current supplier costs.

The cost of using traditional conferencing solutions has been extremely expensive. The conference facilities on the Avaya IP Office are incredible,  with 128 party conferencing built in to the system.

IP Office Standard Conference Features

IP Office provides the following features and benefits relating to conferencing:

No additional conferencing equipment required

Your limitation on party participants is based on how many trunks (phone or IP lines) you have available

Amazingly easy to use

Invitees simply call the advertised number for the Conference Bridge, enter a pin and they have access to the conference call

Conference control from Avaya Display telephones, IP Office Phone Manager and Avaya one- X Portal for IP Office

Ad-hoc conferencing has all the capabilities of the fully fledged conference such as invite individuals on to the call and disconnect individuals if required.

Custom Greeting Options

Record a personalized greeting per conference (requires Preferred Edition/VoiceMail Pro).

Conference entry (single beep) and exit (double beep) tones

Conference call recording

Manual recording can be initiated by user on IP Office via Avaya one-X Portal for IP Office , Phone Manager, digital/IP display phone or a short code (requires Preferred Edition/VoiceMail Pro)

Security

To prevent unauthorized access to the conference bridge, PIN codes, Caller ID number screening as well as time and date profiles can be set-up using IP Office VoiceMail Pro.

Privacy

In cases where the security of calls is critical, in-house conferencing is the only way to ensure privacy.

Remote Management

Allows a single person to manage the conferencing bridge facility from any location. Furthermore, the full IP Office solution - phone system, voicemail, CTI server, router, firewall and DHCP server- can all be managed from a single management interface called IP Office Manager.

With all of these amazing benefits and more, why would you continue to pay the huge costs of traditional conferencing, Call Com2 Today, the experts in communications and Avaya's IP Office Solutions. 1800 266 628

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The Business Phone System Specialists

by john

assets/img/content/Telstra_AccreditedPartner_Neg_RGB_Mono.jpgCom2 Communications is a leading supplier of Telstra Business products and Telstra Business Phone systems. We have  been supplying and maintaining Office Telephone Communication Solutions  and Business Phone Systems for over 12 years, empowering businesses of all sizes across Australia to operate more efficiently; reducing office telephone system running expenses, whilst increasing business productivity and enhancing their clients satisfaction.

Our Business Telephone and Office phone Systems provide unified telephony, communication and messaging solutions to companies of all sizes; including ASX listed mining companies, Local Governments and Councils, Call Centre Facilities and hundreds of small businesses.

Com2 Communications understands that each business has unique challenges when focusing on the importance of business phone systems, internal business communications and the infrastructure that supports these crucial elements. The Initial task is to meet with our clients and fully comprehend your existing communications infrastructure and business phone systems and the potential for improvements driven by future technology. Once your office phone system specifications have been established, Com2 will then recommend office phone system solutions that cater to your current and future needs. Our expansive range of expertise in business telecommunications include;

 All of our Business Telephone System Implementations are supported by our team and technical partners with dedication and experience. As Telstra Dealers, we have the additional support of Australia most Trusted Telephone System and Service Provider and the skills to project manage each installation with ease and efficiency..

At Com2 Communications we are known for:

  • Our outstanding knowledge of Telstra Business Solutions - Fixed - Mobiles - Data

  • Deployment of IP Telephony for multi sited business operations & Contact Centres

  • Expert Competitve Analysis and review of your existing phone system and telephone accounts, showing you how to realise true savings for your business

  • Great value brand new phone system solutions via the Telstra Business Systems program

  • We can assist with Finance Options for your new phone system, whether you wish to lease or rent your phone system – or buy your phone system outright

  • Fantastic Customer Service, before and after sales. Contact Us today!

  • Great brands such as AvayaAlcatelEngenius, Panasonic and more!

Smart, productive and efficient telephone system solutions are just one of our specialties. As an authorised Telstra Business Phone System provider and as a Telstra Business Accredited Partner, you get the personalised service that your business needs from Com2 Communications all backed by Australia’s leading telecommunications provider, Telstra.

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Apple iPad 3 - Is the 7th of March 2012 to be or not to be...?

by john

All the Apple iPad and iPad 2 lovers are hoping that tomorrow may herald the release of something special .. iPad 3

There is no official word on what Apple is up to tomorrow, but all across the world there are stages, halls, new shops and banners going up with Apple all over them. Here in Australia we are feeling stock constraints on the iPad 2. Now I have no official word, but this smells like a release, and using logic, if the iPad 2 is on constraint (which probably the means the factories are working hard on something else...)  and there are enough rumours about the iPad 3 as well as spare parts turning up around the web, a release of something Apple is going to happen and it's goign to be BIG!

Some officials of the tech kingdom have been touting the release of the iPad 3, others have been talking about the Apple TV - Just imagine how big and shiny that would be!!

If it's the iPad 3, these are the top 10 rumours of the tweaks that have supposedly been included...

  1. HD Resolution - The iPad 3 is going to have a sharper resolution with a higher pixel density of 2048 x 1536, this is double the resolution of the iPad 2.
  2. More Storage - There are speculations that the iPad 3 device may come with a 128GB option so you can hoard even more!!! I'm sure it's about 200 hours of music..... never listen to a song twice again.....
  3. SIRI - t is believed that our helpful and polite Siri will be taking up camp in the iPad 3...
  4. iOS 6? There have been rumoured releases of an iOS 6 with the iPad 3 release, though this would more likely be kept for the iPhone 5 stage and we are more likely to see some basic improvements and rollout of an upgraded version of iOS 5
  5. Better Camera - the 8 Mp Camera from the iPhone 4S may be included as part of the iPad 3 construction, it would make sense and also be a fantastic feature! I'm hoping they update the front camera on the iPad 3 also to improve the face-time applications
  6. More Processing Power - There are reports that the iPad 3 will be powered by either a quad core A6 processor or a dual core A5X chip making its processing power a great leap from its predecessor
  7. No Buttons...? there have been a few reports that the home button we have all come to love and thumb regularly will be removed from the iPad3.... being a staple of all of Apple's hallmark designs, one would think this one is less likely.
  8. More RAM - After the increase in RAM from iPad (256MB) to iPad 2 (512MB), there is an expectation that his would jump again possibly a 1GB RAM capacity in the iPad 3. I think with the size of the applications running on the new super sharp resolution screen, it is probably going to need it...
  9. Bigger Battery - With all of these new features one would only hope that it would carry a bigger battery!
  10. Thicker - With all of the additions of a larger battery, denser resolution, more of everything plus a leaked image of an iPad 3 case last month, it seems that the iPad may be putting on a little weight... we'll just have to wait and see now.... 24 hours to go!

 

Reserve an iPad 3 with Com2 Communications! Whilst we have no confirmed release date, add you name and contact details to our iPad 3 from Telstra list. Just fill in our contact form. add iPad 3 waiting list to the notes and we'll be in touch as soon as we are able to order them!

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Cheap Phone Systems & GSM Gateways explained...

by john

Getting a cheap phone system may not be as hard as you think.....

Getting a cheap phone system may not be as hard as you think..... Many businesses opt for getting a budget phone system or sometimes even a second hand system, but the real value comes when getting a phone system that pays for itself, therefore being an asset to the business rather than a cheap imitation or unreliable second hand option.

"A phone system that pays for itself? What?"

When  Com2 Communications work on a free quote for your business phone system, we take into consideration all of your business communications outgoings and negotiate the best deal possible whilst organising the phone system itself. This leads to the best discounts and optimal packaging and sometimes even capping of bills to give you cost assurance,

"Capping Phone bills? How?"

With the use of all the technology out in the market place, and all of the different plan structures, we work out ways to minimise and cap your business phone expenditures each month with additions of GSM Gateways, competitive broadband plans, mobile plan rationalisation and specialised packaging for corporate customers or customers bringing their services from another carrier.

"GSM Gateways? How do they work?"

A GSM gateway is a device attached to the phone system that allows your outgoing calls to be sent via the Next G Mobile network rather than your standard phone line. This in effect avails you to the capped call plans available from Telstra to be applied to your dialler without having to pay for a line rental. This does two really important things for your phone system and communications. 1. it frees up your incoming lines 2. it gives you dedicated outgoing lines.

When a customer receives the call, they see the mobile number it came from, when they call the number back, it is transferred to your main office number free of change, so you do not tie up your outgoing GSM gateway, and the customer gets the same fantastic customer experience by coming through the main number.

"Can I add a dialler to my old phone system?"

The simple answer is yes, but there are times where it may not be the best option for a really old system, or the cost of updating an old telephone system may outweigh the ease of putting in a new system with all the fantastic features and handsets that come with a modern phone system solution.

If you have any other questions on Com2 Communications fantastic solutions, please call us on 1800 266 628 or email us on help@com2.com.au

We sell trusted brands only, including  TelstraApple, Vololink, Avaya, Alcatel, Panasonic, Plantronics, Jabra, Sennheiser, and Add-Com

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