8×8’s recent partnership with CallCabinet has transformed the business communications landscape. With organisations now depending more on secure, compliant, and feature-rich communications solutions, the collaboration of these two brands offers an appealing solution for Australian businesses. By integrating CallCabinet’s innovative call recording and AI-powered analytics capabilities with 8×8’s cloud phone systems, organisations can simplify and boost their daily operations while keeping compliant.
What are CallCabinet and 8×8?
CallCabinet is a pioneer in compliant call recording and sophisticated analytics solutions. It enables organisations to record and analyse communications data and facilitate regulatory compliance. 8×8 is a unified business phone system. Through its cloud-hosted solutions, such as the 8×8 Work platform and 8×8 Contact Centre, 8×8 offers dependable, scalable, and customisable phone systems that meet the changing needs of today’s businesses.
How the Integration Works
The 8×8 and CallCabinet integration makes the user experience more robust and convenient. Australian businesses utilising the 8×8 phone system can now enjoy an effortless call-recording solution with AI-driven analytics. Whether your company uses 8×8 Work for internal communications, the 8×8 Contact Centre for customer support or an 8×8 phone system integrated with Microsoft Teams, CallCabinet can have all your call information securely recorded, analysed, and stored within a single platform. It covers all communications data, including voice calling and video conferencing.
With this powerful integration, Australian businesses from Sydney to Hobart can easily monitor and analyse call performance, gauge customer sentiment, and satisfy regulatory requirements like GDPR and PCI DSS. It also addresses a significant pain point for organisations using Teams and 8×8 without robust compliance recording in place. Seamless compliance for hybrid workforces is assured, too, as this integration enables real-time recording and tagging across devices regardless of the users’ locations.
Simply put, this strategic partnership between 8×8 and CallCabinet offers total compliance, a unified view of all communications, and limitless data insights.
Compliance and Security: A Top Priority
With regulators piling pressure on businesses, organisations must ensure they record their communication and keep them secure. End-to-end encryption, retention policy according to user choice, automated redaction of confidential data—CallCabinet does it all. You can count on it to ensure your company remains fully compliant.
For instance, if you operate a business in highly regulated sectors such as healthcare or financial services, you can trust your 8×8 phone system integrated with CallCabinet to secure customer interactions and keep call recordings compliant while gaining meaningful insights from every interaction. With this integration, you can meet compliance requirements without wasting actionable intelligence from your data.
AI-Powered Insights for Performance Optimisation
CallCabinet’s integration with 8×8 is beyond compliance. As mentioned, it also employs AI to provide in-depth insights into communication performance. AI-powered features like sentiment analysis and call assurance can help your business make sense of customer data and improve its customer service strategy, agent training, and process optimisation. This is especially helpful for contact centres that continually seek ways to improve customer service delivery with high levels of compliance and performance.
Worried about losing historical data once you upgrade to an 8×8 phone system with CallCabinet capabilities? Don’t be. Integrating CallCabinet with 8×8 involves secure legacy data migration for better analysis. It simplifies data migration from older systems, enabling your business to consolidate all communication data into a single platform.
A Solution for Businesses Across Australia
Whether you have a growing team based in Sydney, a country-wide contact centre, or a small local company, you will benefit from the 8×8 & CallCabinet integration. With advanced call recording, compliance tools, and AI-powered analytics, you can rest easy managing your communication data while focusing on growth and performance.
Let us help take your business communication to the next level. Contact us to learn more about how this transformative integration can elevate your communication workflows.
