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When we sit down to discuss the needs of our call centre clients, the discussion is always around “how do we improve our service levels and quality of service without having to spend a huge sum or increase the number of staff on the floor? How do we better manage the staff we have, help them improve, reduce our staff turnover and report on all of this to senior management? Read more here….

There is an abundant user take up of online contact methods to communicate with companies off all sizes, yes, even your company size! With each individual choosing to do it on the device of their choosing, t is no surprise that call centres are rapidly becoming contact centres with the need to answer not only voice inquiries, but also to answer email and chat inquires, and those who are also choosing to, social media and responding to comments on blogs. 

In an industry as fast changing as Telecommunications, each month that passes see’s developments and trends, and one that has changed a great deal over the last 5 years is VoIP. Every day more businesses are considering VoIP but struggle to find a trusted partner to take them on the journey. Reasons from traditional providers as to why they don’t do VoIP are simply old school opinions formed to secure profits and keep the business community attached to old technology.

When it comes to servicing all areas, Com2 knows that this means a lot to customers in remote or hard to get to places.

Call it teleworking, hotdesking, or just working from home; latest internet and teleworking technologies not only provide a healthy boost to the economy, the environmental benefits of teleworking are also rather compelling, especially with our ever increasing population and stretched to capacity infrastructure…

Release 9 of the Avaya IP office is on its way, but we thought we would remind you of what is already hot and amazing about the Avaya IP Office. No Top5 or Top 10 things with Avaya IP Office, we have to look at the TOP 15! Read More…

If you are a Start-up and looking for a good small business phone system to get started on there are some vitals you should consider. In this blog, I will try to identify what you need to look for and when it is time to grow, what choices do you have.

Now we start to play with the big boys! Cytrack is definitely the most powerful call centre software we have seen on the market to date for the SME market. Cytrack paired with an Avaya IP Office telephone system will definitely give you the edge over your competitors, leaving them in your wake as they

We literally stumbled across Xima Software, made up of a team of former Avaya technicians based inSalt Lake Cityin theUSA, and were immediately impressed with what their software can do when paired with the Avaya IP Office telephone system. Xima Chronicall has all the features we have described in Part Two of this blog about

Let’s look at Avaya’s call centre software, called Customer Call Reporter. The Avaya Advanced Edition builds on top of the Avaya Preferred Edition software, adding in the additional requirements that today’s demanding call centres require. In a nutshell, Avaya Advanced Edition gives you: Customer Call Reporter. This powerful software tool is separated into “Supervisor” and