Social Media
add social such as facebook, twitter and Google+ to you call centre
Predictive Diallers
one agent can contact up to 400 numbers a day... Boost Productivity
Contact Centre
Full contact centres allow integration of voice, video, chat & more...
Cloud Call Centre
take your call centre to the cloud - Redundancy - Resiliancy - Scalability.
Call Monitor
managers dial into a call to listen for coaching and quality assurance
Call Whisper
a coach can be on a call to heard by the agent but not by the caller.
Call Buddy
allows a manager and an agent to be on the call at the same time.
Call Steal
a manager can take control of a call that has gotten out of hand.
Call Forward
a call is forwarded from the system out to another line or mobile
Call Transfer
calls are passed from one user to another via transfer
Auto Pick-Up
Agents are fed the next avaialabel call and notified with a tone.
Call Reporting
View historical call data and statistics for the day or as it happens.
Call Hold
a caller is placed on hold listening to music or On Hold Messages
Conference
bring multiple parties into a call, and have a 3+ party conference
Call Waiting
agent hearts a “BEEP” on the line notifying that a incoming call is ready.
Agent Login
Agents can log in or out of different queues or multiple queues.
Real Time
managers see agent status and live call data for the call centre
Dash Board
Raise awareness of wait times, average hold & calls to a wall board
On Hold
Cutom music or messages for customers on hold. Sell while they wait!
Line Hunt
the system searches for the next free agent to take an incoming call
Call Groups
groups are set up for specific calls e.g. sales, admin, technical, etc…
I.V.R
callers select where their call is directed according to their needs
Voicemail
Personalised voice-mail inbox for each extension and group e.g reception
Voice Mail to Email
Forwarding of Voice-Mail message sto your email inbox - get it on you mobile!
Need Help? call us on 1300 887 495