a coach can be on a call to heard by the agent but not by the caller.
allows a manager and an agent to be on the call at the same time.
a manager can take control of a call that has gotten out of hand.
a call is forwarded from the system out to another line or mobile
calls are passed from one user to another via transfer
Agents are fed the next avaialabel call and notified with a tone.
View historical call data and statistics for the day or as it happens.
bring multiple parties into a call, and have a 3+ party conference
agent hearts a “BEEP” on the line notifying that a incoming call is ready.
Agents can log in or out of different queues or multiple queues.
Raise awareness of wait times, average hold & calls to a wall board
Cutom music or messages for customers on hold. Sell while they wait!
the system searches for the next free agent to take an incoming call
callers select where their call is directed according to their needs
Personalised voice-mail inbox for each extension and group e.g reception
Voice Mail to Email
Forwarding of Voice-Mail message sto your email inbox - get it on you mobile!