Phone Systems

If you’ve ever stepped into a call centre, you’ve seen them—giant digital screens filled with numbers, flashing alerts, and maybe the occasional motivational quote. They’re called call centre wallboards, and they’re meant to keep everyone informed and aligned. But most of them haven’t evolved much. They show the same statistics—average handling time, queue length, service […]

Law firms run on communication. Every ring, voicemail, and message might carry sensitive details, urgent client instructions, or a deadline that can’t be missed. In fact, 31% of all businesses already use VoIP systems—and that percentage is still rising. Yet, plenty of firms still juggle calls through systems that belong in another decade—crackly lines, dropped

8×8’s recent partnership with Smarsh has transformed the business communications landscape. With organisations now depending more on secure, compliant, and feature-rich communications solutions, the collaboration of these two brands offers an appealing solution for Australian businesses. By integrating Smarsh’s innovative call recording and AI-powered analytics capabilities with 8×8’s cloud phone systems, organisations can simplify and

No matter your business, security and convenience always go hand in hand. Convenience promotes efficiency, while security ensures this efficiency remains sustainable. That perfect balance is what exactly Fanvil provides. A trusted name in communication and security technology, Fanvil has expanded its range of video door phones by launching the i60 & i60K—more compact &

Each customer interaction can shape a company’s future. That is especially true for small businesses trying to make a name and have a wide customer base. This is where professional call recording software becomes an irreplaceable asset! It can significantly boost operational efficiency, legal compliance, and customer satisfaction.  Let’s explore why adopting this technology can

As technology moves forward, the network needs to as well. One of those changes is the upcoming Telstra 3G network shutdown in Australia. Happening on 31 August 2024, this will impact many devices and services currently using 3G. Here’s what you need to know to get your business ready for this change. Why is Telstra

Imagine a world where every customer interaction, every team video call meeting, and every conversation is seamlessly captured, analysed, and optimised to drive your business forward. That world can be your reality with CallCabinet deployment.  Whether you’re running a global enterprise or a growing local business, CallCabinet’s innovative and compliant call recording and analytics platform

In today’s mobile-first world, Australian businesses need to be as accessible as possible. This means having a business phone number that’s easy and affordable for customers to call—like a 1300 number. But before you decide to get a 1300 number for your business, it’s important to know the costs involved—both for you and your customers