Blog

With “revenge travel” and the holiday season fast approaching, the hotel industry is witnessing an unprecedented boom. No wonder hotels are in a competitive race to offer the most memorable experiences. They seek ways to elevate the guest experience, retain a charm of sophistication and provide seamless service. Amidst the tech-savvy amenities, one classic feature […]

At the heart of every thriving call centre, there’s a powerful combination of technology and expertise. And what’s leading that charge? Call centre diallers. They’re the architects of smooth, efficient and compliance-driven customer interactions. But in a landscape teeming with dialler choices, how do you discern the one that perfectly aligns with your operations? Today,

In today’s fast-paced business world, communication is the heart of success. From dealing with clients to collaborating with colleagues, your business needs a reliable and efficient phone system that amplifies productivity. That’s especially true when you’re operating in the bustling metropolis of Sydney, where the harbour glistens and the business opportunities never sleep! So it’s

A hunt group is a designated set of users, lines or individual extension that are place into a group for a particular type of incoming call. This feature is available on most PABX – Phone Systems, both on-premises phone systems or hosted phone system solutions. A good example of a hunt group would be …