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A call centre operation.

Customising Your Call Centre Wallboards for Motivation, Not Just Metrics

If you’ve ever stepped into a call centre, you’ve seen them—giant digital screens filled with numbers, flashing alerts, and maybe the occasional motivational quote. They’re called call centre wallboards, and they’re meant to keep everyone informed and aligned. But most of them haven’t evolved much. They show the same statistics—average handling time, queue length, service […]

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A couple in an aged care facility using their mobile phone.

Why a Reliable Indoor 4G Booster Is Essential for Aged Care Facilities

Dropped calls and weak signals might seem like minor annoyances—until they happen inside an aged care facility. A missed call from a family member can cause unnecessary worry. A dropped connection between staff can delay care. Even simple tasks like updating digital records or using medical apps can get disrupted when the signal flickers out.

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A Starlink satellite dish mounted on a rooftop in remote Australia.

Starlink for Your Remote Australian Business: Is it a Game Changer or Just a Hype Train?

If you’ve spent time running a business outside the big cities, you already know the struggle—patchy internet, buffering video calls, and file uploads that crawl slower than a Sunday drive. For many in regional and remote Australia, staying connected is a constant challenge. Then came Starlink—Elon Musk’s low-Earth-orbit satellite network promising fast, reliable internet for

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A lawyer making a client call.

Optimising Communication: Selecting the Best Phone System for Legal Practices

Law firms run on communication. Every ring, voicemail, and message might carry sensitive details, urgent client instructions, or a deadline that can’t be missed. In fact, 31% of all businesses already use VoIP systems—and that percentage is still rising. Yet, plenty of firms still juggle calls through systems that belong in another decade—crackly lines, dropped

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A woman using business NBN

Business NBN: Elevating Your Enterprise Connectivity

We cannot ignore the fact that, in today’s fast-paced, digital-first world, dependable internet connectivity is essential for all businesses of all sizes. Your operations can be significantly impacted by the quality of your internet, whether you’re interacting with clients, managing cloud-based tools, or working with teams around the world. Thankfully, business NBN provides one of

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How can business fibre boost your company’s productivity with faster, more reliable internet?

Unlocking Potential with Big Fibre 400: NBN’s Business Boost

As more business operations move online, use cloud-based platforms and embrace remote work setups, a fast and reliable connection has become a must-have.  The NBN’s Big Fibre 400 plan delivers the internet speed, reliability, and performance businesses need to operate without limits. Whether you’re managing a growing team or handling large data transfers day in

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call centre

Maximising Efficiency with 1000Mbps Fibre for Business

Businesses today can’t afford the inefficiencies of a slow internet connection. With online communication tools, cloud computing, and e-commerce driving business growth, you need an internet solution that can support high-bandwidth demands. 1000Mbps fibre business internet provides the speed and stability to ensure seamless operations. From faster file uploads to crystal-clear video calls and smoother

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Call Blocking

CallCabinet and 8×8 Team Up for Integrated Compliance Recording & Powerful AI

8×8’s recent partnership with CallCabinet has transformed the business communications landscape. With organisations now depending more on secure, compliant, and feature-rich communications solutions, the collaboration of these two brands offers an appealing solution for Australian businesses. By integrating CallCabinet’s innovative call recording and AI-powered analytics capabilities with 8×8’s cloud phone systems, organisations can simplify and

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Fanvil Video Door Phone with More Compact in Size

Introducing Fanvil’s Latest Video Door Phones: Smarter, More Secure Access Control

No matter your business, security and convenience always go hand in hand. Convenience promotes efficiency, while security ensures this efficiency remains sustainable. That perfect balance is what exactly Fanvil provides. A trusted name in communication and security technology, Fanvil has expanded its range of video door phones by launching the i60 & i60K—more compact &

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